Safelite AutoGlass

Unfortunately a rock hit my windshield and it cracked beyond repair. Upon reviewing different businesses, I found that Safelite was the least expensive and most convenient. I booked an appointment over the phone and the woman I spoke to was so very helpful (I believe her name was Karen, located in AZ). I was able to get a mobile appointment the very next morning after booking — Maurilio was the technician. He called to let me know what time he would arrive. He was extremely professional and my windshield was replaced with no issue! Super easy experience. Thank you!

Phone calls to the local store go straight to a centralized call center — who knows where they are. Spent over an hour on the phone if you add up the time of 3 phone calls that should have been easy, 3 minute calls. My rear window was off track and stuck open. Was transferred to the local store, who said they needed to get a part from the dealer. Fine. That was Friday morning. Friday afternoon I called back for a status check. After 30 minutes and two phone transfers, I learned they were still apparently trying to find the part. Now it’s Monday afternoon. I haven’t heard back. Went to the dealer and got the part myself. Found a friend to install for me. You lost a customer. Poor system. I’m trying to give you my money but you can’t be bothered.

Hubby booked the service online and Maurilio showed up this morning as scheduled to replace the front windshield. Maurilio found a tiny scratch on the replacement windshield and asked it I still wanted it installed. It took me a while to see what he found, it was so small. He even offered to take $ 50 off which I gratefully accepted. The new glass was installed quickly and professionally. Totally satisfied with the service. Thank you Maurilio :)

Had them do work for chip damage on the windshield through AAA, AND THEY BROKE MY WINDSHIELD! AAA tells you that it is your liability if they break the window. I should have listened to my gut and said, «No, thanks then». But I trusted AAA because I had it done before, and the whole experience was great. I was so shocked when he broke it a little, and then it just ripped through the middle of the window about 10″.
I will never do that again.

Our car got broken into over the weekend, we were able to get time scheduled with Safelite right away – and they even drove out to us in Monterey to do the repair! Maurilio respected that I was working and let me know what I needed and was totally patient with my schedule. He cleaned the windows and installed everything very quickly! So glad to have a window again! Thank you!

No one likes to visit a glass repair shop but when you do expedience and outstanding results are the most you could ask for. This location managed to repair a small but unsightly rock chip to barely noticeable and gave me the peace of mind that it wouldn’t spider as well as a guarantee on the work.
The Out of the way location confused my GPS but the shop was clean, quick and professional. I would recommend them to anyone in the future. My total wait time was not more than 20 mins from arrival to departure.

Great Service for my emergency repair, thanks to Poli!!! Good Job to the Safelite Professional 5 star staff.

My experience with all the folks at Safelite Salinas was great. All the technicians and staff did a wonderful job with my windshield. Service was very quick and efficient. I appreciate all of their help.

Excellent customer service! Fast and neat work. I would go back there again. I called in the same day (Saturday) my windshield was cracked at almost closing time, they took my van in and worked on it anyway. They had my van vacuumed, washed, and ready to go in about an hour!

Made an appointment online the night before, but they didn’t have it on record. Luckily they were able to get me in within half an hour of getting there. They fixed the small crack in my windshield in less than 20 minutes. My insurance covered the cost, and the whole process was painless which was a big relief (my first time getting a windshield fixed).

Shoddy work with an inferior product. Took my Lexus SUV in for a windshield replacement. Trim around the windshield was re-​used and it is halfway off flapping in the wind because it’s not Supposed/​designed to be re-​used. The inferior glass cracked up from the bottom. The car was taken back numerous times because of the trim. Finally gave up and had Lexus put new trim.

Not that good not that bad. Just ok. Not coming back. Even some AAA agents don’t recommend them.

A very frustrating experience. I scheduled a windshield replacement through my insurance company for July 14. The installer arrived on time, but informed me that he would need to order some trim parts to replace the windshield (shouldn’t they have known that?). He told me that he’d order the parts when he returned to the shop and that someone would call to reschedule an appointment.
Two weeks later, nothing. I called my insurance company to see if there was a problem, and the agent called Safelite. The insurance agent was told the part would be ordered, and that someone would contact me (why hadn’t it been done prior to this point?). A frustrating part of dealing with Safelite, is that you can’t speak with anyone at the shop. You go through a national phone system, and then that representative calls the shop. At this point, I’ve made four phone calls to Safelite, and 17 days after the first appointment I haven’t heard from anyone.

Called a few days ago and requested a quote. An operator called back in 30 mins and I had an appointment set in a couple days. She also gave me a really good quote $ 50 to fix the windshield + I took a the windshield wiper deal of $ 22.
When I got to the place I hand my keys and settled in thinking I would be there for long: I had a very minor abrasion. Was there for a minimum of 20 mins… maybe less. The guy showed me my windshield and I couldn’t even find the abrasion. When I got in he even vacuumed the interior!
Great service! I’d come back, but is hope I would never have to come back.
Oh the only thing I didn’t get but wasn’t affected was the windshield wiper blades. They didn’t have any in stock for me. I don’t think it’s their fault. The operator is a general call center and probably doesn’t confirm the stock for the different locations.
Thanks guys for the great service!

A great experience! He was on time, dressed professionally and very courteous. He vacuumed the front and washed every window, inside and out. Oh yea, AND fixed the chip in my windshield expertly.

They replaced my windshield in their shop. First, to make the appointment I called a local number but got a call center for the company. They were fine and scheduled it the next morning. The shop was clean and orderly and done when promised. The work was performed well and the windshield is like original. Everything went smoothly.

I drive 30 miles yesterday to have a new windshield installed, waited 10 minutes for the manager to, show up, then was told they ordered the wrong windshield! Now I have to go back for another appointment!

I think I would have given Safelite a 5* if they offered me a good price in the beginning. I hesitated and searched other options for the windshield repair (which are out there)… they called me back the next day and offered a reduction of over $ 50 plus free windshield wiper installation. So, I recommend getting an estimate and then waiting for them to call later :-) if you’re paying for the replacement yourself.
As for the actual installation — definitely a 5* job. Maurilo narrowed the window from 4 hours down to 2. He arrived on time, installed and cleaned up as per their policy (ie vacuum the interior and clean all exterior glass). It was definitely more convenient and worth the $ 30 to have him come out.

Amazing customer service.
I had a window broken in my BMW about a year ago. The window went up more slowly after it got fixed, and I ignored it until it got really slow, thinking it was my regulator since I had recently replaced the other side.
I called Safelite to see if they could come out and look at it – even though it was replaced approx 1 year ago, no problem, no questions, they came out the next day and replaced the window. Still, the technician was not fully satisfied, so he ordered a BMW window (which is thinner and weaker than their standard replacement), replaced it the next week, and now it’s as good as new.
They called and continued to check in until it was done and I was fully satisfied. Never have I had such great customer service. Will definitely use again and recommend to all.

Everything that could have gone wrong did.
1.) I was late even though my technician was kind enough to call me a couple time beforehand to let me know that he would meet me between 10am and 10:15am… I show up at 10:20 something…
2.) My Crackberry Storm read «Phone Only» yet the ringer didn’t go off so when my alarm went off the second he started working on my car, he couldn’t get a hold of me even though I was 20 feet away killing time at Trader Joe’s.
Bobby kept cool even though other people in the parking lot thought he was robbing my car in his dark uniform. He was very professional, ultra thorough and über patient.
In addition they clean all your windows on your car while repairing rock-​chip repairs and offer you the option to have your windshield wipers replaced for about $ 20. Cheap!!! Perfect timing for me since I’ve been meaning to do that for over a year now and never had the time.
Bobby went above and beyond his call of duty. If you call Safelite, I hope you get Bobby as your technician since he is the epitome of «great customer service».
Thanks Bobby and sorry for being such a pain in the arse!