Reyes Jumpers

We used Reyes Jumpers for my son and daughter’s birthday party this past weekend. My husband had called over a month prior to the party date to book their party package — 1 jumper, 3 tables & 30 chairs. He asked the person he spoke with on the phone if the jumper with the slide was included in the package and he was told that it was. He booked the package and gave them all of our information. 5 days before the party date, I had him call to confirm we were all set and they not only did not know who he was or have any of his information, but they also informed him that the jumper with the slide was not included and it was going to cost $ 35 more… we reluctantly agreed to the increase and again confirmed that we needed the jumper at 10 am on Saturday…
On Saturday morning, as we were all busy and getting ready for the party, we get at call at 8:23 am saying that they were on their way to deliver the jump house and would be there in 5 minutes… except we had not planned to be at party venue until 10 am… I told them that I would send my husband ASAP and that they were early… then I get another call at 8:38 saying that they were there and no one was answering the door… which I again explained that they wern’t supposed to be there until 10 am and my husband was on his way
After they set up the jumper and dropped off the tables and chairs, I asked the delivery guy when they would be by to pick it up and he told me Sunday evening…
Then at 11:30 am (3 hours after they already dropped off) my husband got a call asking if we had reserved a jump house and needed it to be delivered???
The party went well and the jumper, table & chairs were good.
But at 9:30 pm, there was a knock on the door — they were there to pick up the jump house… everyone had already gone home and my parents were in their pajamas getting ready for bed…
This company really needs to improve their communication amongst themselves and with their customers…

I had the worst experience with Reyes Jumpers this past weekend. I called over a month ago and reserved a jup house, tables, chairs and a restroom to be delivered. I called back a week later and spoke to someone and upgraded to a jump house with a slide for $ 25 more. I called back 3 days before the party to confirm everything and was told the price I was quoted was wrong it would not be $ 190 it would be $ 205. I agreed to pay the price and was informed that everything would be delivered friday afternoon. Friday afternoon I get a call saying HTe gentleman I spoke with was wrong and they in fact did not have a jump house with a slide to give me and blamed me that I had just asked for the upgrade the day prior when in fact I called and upgraded 3 weeks prior!!! Then I am told they cannot deliver on Friday after I took the day off work to prepare for the party. I told the man on the phone is there any way to have delivered on Friday so I can get all the tables and chairs set up like I had planned he informed me he would call right back. 4 hours later I had not gotten a response, I called back and no answer and the voicemail was full and could not leave a message. Finally I get a call back just to be told they cant deliver. Saturday morning they deliver my items minus the restroom and informed me that it was coming right behind them on another truck. 3 hours later and at the start time of my party when guests are arriving, still no restroom. I call and the guy tells me are you sure its not there… of course I’m sure! They come and drop it off in my driveway after the party already started. I told the guy you have made alot of mistakes and never once appologized, this is horrible service and I should receive a discount, of course that didnt happen! Do not EVER use this place! I throw at least 2 parties a year where I reserve items and I will never use Reyes Jumpers again!