Basis Auto Security

Just had my tint done today by Adrian, fast professional no bubbles quality materials used.

I bought my fiancé a new car stereo for his birthday, but to our dismay it was much harder to install than the instruction manual had assured us. We resigned to going somewhere for help.
When I called Basis Audio, they told us just to stop by (no appointment necessary — a relief after frantically calling around for an appointment on a Saturday). When we got in we showed the guy (we never caught his name unfortunately) the new radio and he was surprised we weren’t able to install it ourselves.
He offered to show us how to do it for no charge. He even let us use his tools and stuck with his offer as we had to remove the dashboard frame. He also wired everything for us and sent us on his way.
We would definitely recommend for anyone to come to Basis Audio. The man we worked with was very knowledgeable and explained things very well for us. Other similar places had not been very friendly or helpful over the phone so his genuine wanting to help was greatly appreciated.

Yesterday, I had the pleasure of taking my car to Basis Audio.
I called George at 4:30pm on a Friday. My car remote starter and keyless entry installed by someone else seemed to be malfunctioning. The car was starting by itself. George told me it was his 30^th wedding anniversary however, he would wait for me till 5:30. And he did!
After tinkering with the car for around 20 minutes — problem fixed. George really knew his stuff and he was kind, helpful and really cared about his job.
I would recommend George anytime and hope to take the car back there next week to do some work on my speakers (again installed by someone else).

Wow. would give 0 out of 5 stars if possible. this guy was such a great guy when I first did business with him a few years back. I drove 40 miles just to have my windows tinted by him. He told me it would be about a2 hour wait and he would call me when he was ready. After 3 hours of waiting I called back just to see if they were still gonna do it and no 1 answer the phone. It wouldn’t have been a big deal but I wasn’t from town so I wasted about 30 dollars in gas just to drive up there and go back home with nothing done. The employee didn’t even acknowledge me while he was just standing in front of the building. Very poor customer service and 1 of the worst experiences I’ve ever had with a business.