Babies R Us

The gals at the Davis Rd store in Salinas were extremely helpful to my mom and me today. We each had a pick up order and it was a great experience. They also helped us find additional items and went the extra mile to ensure that we got what we wanted. My mom and I were both impressed with the service. everyone was extremely nice and professional. A special shout out to Nikki who helped us the most and carried our large item out to the car.

Apparently open box cost the same as new in box. But only only selected items. How ironic.

The staff are so friendly and helpful. It is a huge change to go into this store than any other store in Salinas. Clean and very well organized. I love that they have free educational classes for new parents. and the baby’s first Christmas and Easter events are always fun.

Came to this locations frequently throughout my pregnancy, an employee who stood out to me was Ysenia, she was always very polite and ready to help. She would take me to whatever I needed to find, recommended good products, and made returns very easy. This Babies R Us has lots of variety and great staff. I will be coming back until my little one is too big for the items here. Thanks Ysenia!

I had a great shopping experience here! They had a lot of clearance and sale items! I have a two year old and we get all of his organic snacks from here. Staff was friendly and knowledgable of product. Bianca was one of the associates that went up and above helping me!

I use to love coming to babies r us until my mom had a bad experience at this store. She was double charged on a purchase for more than $ 100 because their computers froze when swiping her card. When she found out she called babies r us, they told her to call her bank but her bank told her to talk to the corporate of b. rus, so basically she went back and forth calling different people whoever could help her out with her money issue. Babies r us told her that they would reimburse her money. They never did! My mom kept trying and trying to settle this issue with them but their excuse was that there was no proof of them over charging her, when Clearly!!! She had her bank statement saying that she was
Charged over $ 100 of corse who wouldn’t get pissed off about that. So now we just stay away. far far away from this place… you would think a place like «Babies r US» is suppose to represent a nice welcoming, happy environment, with great customer service but no! It lacks the complete opposite!!!

Came here a week ago to get a gift off of a baby registry for a baby shower we were going to. The staff were friendly and helpful. We immediately found someone to help us get a box that needed a ladder to get to. Walked around and noticed a great selection of strollers and such. Wow, baby stuff sure are expensive!

3 stars because it’s a big store with a lot of items and you should be able to find whatever you need here.
–2 stars because the prices are generally cheaper everywhere else. Marshall’s, Target and Ross have my business, but I do like to gape at the stuff I can’t afford here.

This place is unbelievable!
We had our first complaint when for our baby shower we got wipes from here but they were completely dried out. So I thought hey let’s just even exchange for the same wipe? WRONG… It literally took 30 minutes for the staff to comprehend that I just wanted baby wipes that weren’t dried out, and I didn’t have a receipt because it was a gift!
Second crappy encounter… I purchased a space saver highchair a few days ago, low and behold we start putting it together only to find that it had scratches and looked like it had been used. So I kept the receipt (bc I remembered how Nazi their policy was over a 2.99 baby wipe)
My bf ended up taking it back and they tried to charge him more money because I had used a 20percent off coupon during the original purchase. He then proceeded to tell them that he wasn’t paying extra when we purchased a product that was damaged!
Seriously check everything you buy at this location because a lot of the stuff looks like its new yet when you get it out of the box someone obviously bought and used and returned it before you bought it!
(Saw a baby Bjorn carrier with puke stains in box!) GROSSS

My parents have had terrible experiences at this store. When they were buying things for my daughter a year ago, they found the manager to be extremely unhelpful.

I’m heavily surprised that no reviews have been posted for this place yet. We’ve been using this Babies R’ Us location for about two years and we’ve had nothing but enjoyable experiences every time.
The staff is fairly knowledgeable, albeit, unavailable at times but thats only because of staffing shortages, which is happening everywhere right now. The staff they do have is friendly, a member in particular (don’t remember the name) was extremely helpful when it came to setting up our Baby Registry before my son was born.
The prices here and at all of their other locations is steep. I’d shop here more of there was one closer to me and if their prices were a bit more reasonable. I have no problem coming here if it is for a product I desperately need.