Autozone

I’ve been here maybe 5 times. Yes it’s small and yes they are limited to what they have. It’s been always for oil, sealant or stuff off the shelf.
The last and final time going here was on Super Bowl Sunday. I always call ahead to make sure the website matches what they say is in stock.
I made a list of parts with their part numbers and called the store.
After several times repeating my year, make model and motor size, I’m asking the only guy in the store (the other helper was a lady) if you have these 5 parts I’m looking for? He responded «Yes» to all of them.
I load up my dog and take the 20 minute trip to this store.
I grab some bulbs off a shelf and wait my turn.
Pull out my list and it’s the guy I talked to. I recognized his voice and had to repeat my year, make…, make, model…, model, no 2 wheel drive and motor size again.
I say «I just called about these parts.» He looks at me strange and finds the 1^st one. But the 2^nd he says «we don’t have.»
I say «I just called about these» and showed my list with check marks confirming in stock.
I asked him «didn’t I talk to you? You are the only guy at the counter.»
He says «there is a guy in the back.»
After awkward silence and people looking at me like I was going to go postal or something, I said «well do you have the 3^rd, 4^th and 5^th parts?»
He said «uhhh no. But we can order them.»
Again I say «I just called 20 minutes ago confirming you have these and now you say you don’t?»
I seriously got irritated at this point and said «bring the guy in the back up here so we can figure out why I called and confirmed all these parts to be in stock at this store and they are not.»
He then says «It was me you talked to.»
It was that moment I realized I was about to blow my own gasket. You know that tunnel vision you get?
The only thing that saved me from doing that was the thought of my dog waiting for me in my truck.
I smiled and put the bulbs back on the shelf and walked out.
Why I won’t go back? Either that guy was told to lie or is a liar, or is so incompetent he couldn’t properly take inventory of the parts.
Either way, I have 5 vehicles to maintain and this Autozone will not get my business.
I should have had the lady help me.

Well I’ve gone into this autozone for
The last time. First of all, it’s the size of a closet and every time you ask for a part the owner says he has it at his other store. Apperently this one is for show. The kicker was last night when I went in for fuses. I’m the only customer with two people behind the counter. I grab my fuse and stand in front of the counter. 30 seconds. Neither looks up. I’m tell them I’m ready to check out. They look at each other then back to computers. I drop my stuff on the nearest rack and walk out. I won’t be walking back in.

The customer service was terrific. The rain was coming down hard when we got here. We were on our way to Carmel, and I could hardly see the road. Fortunately, the rain started about 3 miles before we exited and found this Autozone. The windshield wipers were all worn out on my sister in law’s vehicle so I could hardly see a thing!
The employee helped me find the correct wipers, and volunteered to replace them for us. It was pouring, but he took the time to help us out. That was terrific!

This is auto zone.
You walk in and there are shelves full of car related items.
Find your oil filters, air filters, brake pads, tire valve caps in chrome! and a bunch of other stuff.
No surprises here. Nothing to brag about. Service is standard.