Sprint Store

I agree with all of the horrible reviews. Appointments mean nothing if you know an employee. If you know someone there you get serviced before any one else does. Even if you’re waiting for your appointment for 45 minutes. Sad to find out this is a corporate store. I plan on going as high as I can with a complaint. Right before I got there, another customer stormed out complaining too.
Been here 5 times, and only one time has been good. Also, the guy that wanted to help us but was told not to because the other Agent wanted to «hook up his friend». Thank for trying man, to bad your coworker sucks. Tyler took care of us during our only decent experience there. Thank you Tyler!
Dear Sprint Corporate,
Please send everyone but Tyler to customer service classes.

Unsure of why the other reviews were so terrible, but my experience was great! I needed a phone upgrade but the account holder was not with me, but they were able to do it with the account holder going to a Sprint store where they lived, and transferring over the signatures and such. Staff were really helpful, courteous, and fast as well.

Is there a Sprint store I can walk into without telling me I am looking at a 30 minute wait just to talk with someone. Constant under staffing.

Terrible customer service, even from the manager.
The staff seemed more interested in playing club music as loud as possible on a new speaker at the front of the store than helping their customers. The front was staffed by an obviously sick employee.
I waited for about 30 minutes before I was helped.
I took my ting spring phone in because the screen and earpiece was not working. The customer service tech was unaware of ting. I guess they are only trained to sell their ridiculous contracts and are unaware of their business partners.
Anyway, the tech takes my phone to the back, doesn’t even ask me to recreate or show the problem. Tech returns about 10 minutes later and tells me he doesn’t have the ‘spare parts’ for the phone. He asks me for my phone number for some reason. I ask why he wants my phone number and he said it was in regards to starting a plan with them.
I noped the hell out of there. I’ll try the Kaiser location but this one will not get my business.

Very disappointed in their exceptionally poor service. What a fraud.
Service personnel do not have a genuine interest to inform or assist customers.

I’ve been to this location two times so far, primarily because it’s the closest Sprint store where I live and work. My company has a Sprint business account with over 15 active phones. On both occasions I’ve visited this store I have received substandard service.
Most recently, last week, I took my wife’s iPhone 5 into the store because it was not detecting the SIM card. The associate who attended me was friendly and I don’t blame him as he is not the authorized repair tech, just a retail associate. He informed me he was going to take the phone to his tech in the back room and disappeared for a few minutes. Upon returning, he stated due to «Apple’s proprietary rules on their hardware, they would be unable to assist me.» He then suggested I take my phone to the closest Apple Store which offers iPhone repairs (Bridgeport Village). Having experienced this particular store’s terrible tech support and spotty customer service, I decided to do a little research before driving 30 miles. It took me about 2 minutes on Google to discover the SIM card problem on Sprint’s iPhone 5 devices is not uncommon.
I drove to the Sprint store at Keizer Station, the tech there replaced my SIM card in less than 5 minutes and the phone was working again. This was the second time the Lancaster Sprint store wasted my time and forced me to drive to Keizer where they helped me, no problem.
From now on, I’ll just drive to Keizer.