Sephora

I am disappointed by my experience at this Sephora. I came in on 1÷23÷16 in the afternoon. Yes, it’s a Saturday at the mall but it wasn’t that busy. There were a lot of staff just standing around talking to each other.
Even though I almost always order my Sephora online (VIB member), I wanted to come in to get matched on a cream color and also get some suggestions on an eyebrow pencil since I have always used a gel/​powder before.
There was an employee saying hello to passer by’s and when she said hi to me I said hi back and asked for her help. She honestly seemed almost annoyed that I needed help. She did match me on the cream I was looking at but I didn’t really like the way the cream was settling into my skin. She didn’t once ask me about how I liked it, or what could be better. These are prime selling points, she could have pointed me in a different direction or even sold me something to go along with it.
Disclaimer, I used to sell Benefit Cosmetics so maybe my expectations on salesmanship, especially for makeup is high but shouldn’t this come easy to someone who’s entire job it is to sell and assist?
I ask about eyebrow pencils and I specifically wore my eyebrows bare to get the perfect pencil. She kind of said, «ummmm let’s try this one» without asking me about my routine or how I like them to look. She did brush one on for me and I tried the other brow. I liked it but I wish she offered to show me some other options too.
It seemed like she just wanted me to get away from her instead of sell sell sell! This was not the experience I was expecting coming in here, I wasn’t wearing much makeup that day because I wanted to try some on to buy it! I probably would have spent a lot more that day if she was better at her job.
One more thing I was very unhappy about is that I didn’t receive any free samples. When i order online, i usually end up with at least 6 free samples of things that I pick out myself. I did not receive one thing. Not one in the store.
Next time, I will go in, test things myself, go home and order them online.

It’s a tough review because most associates where great, but as you know it only takes one to ruin the whole experience. My cashier did that. Discriminated and humiliated me when I asked her to repeat what she said since I am hard of hearing. She rolled her eyes twice, and gave her peer the «I am annoyed by this customer look.»
I will, unfortunately, avoid this Sephora.
If it had not been for the cashier I would have had an overall good experience. Tough when one person can ruin the whole thing. Human, I know, but even to humiliate me — you bet.
Think twice before you act entitled.

You get what you pay, that’s for sure! I’d pay 20 $ for lipstick as long as it’s fabulous and I feel great with it on! The amount of money I spend on Smashbox products is absurd but it’s better than anything they sell in drug stores.

Super Friendly and helpful staff! The only place I buy my makeup from… only thing is this location doesn’t really have a good stock of supplies. They also do makeovers when you spend $ 50 or more which is a pretty good deal, you can always just buy some of the things they used on you.

I am one of those VIB members that spends too much money on makeup– anyways, this location isnt my favorite. I came in on a sunday afternoon with my friend and we were just shopping around. I purchased about 100 dollars worth of product and the woman at the register treated me pretty poorly. I assumed she was having a bad day but noticed she was fine with other customers. I just thought it was odd– I asked my friend if she noticed it as well and she did. I think treating all customers with the same type of service would be great. I know I forgot my «card» and was dressed in gym clothes and she needed to look up my card for me but being rude isnt really acceptable.

I like this Sephora. The staff members are nice and helpful, Michelle (I think thats her name) has helped me out a couple times so far with my picky skin. She has great suggestions and I like that theyre not pushy or biased to one particular product line. I hate returning things, but if you must, returns are easy. Love that they offer samples of anything before you buy — its nice to be able to try a product out for a few days before purchasing a full size, especially is your skin is as fussy as mine.

I’ve never came to a Sephora that I didn’t love. A candy store for your face perhaps??? Yes indeed so.
They recently changed the names on their foundation line, so this is kind of confusing. Test out the makeup prior to buying so you can match your skin tone accordinly.

I LOVE SEPHORA! But I must say that not all stores are created equal. The one at Rockingham, while it does not stock as many product lines, has a pretty well informed staff. There are a couple of people that I tend to see quite often and they seem genuinely interested to help you. There is a girl named Shayna whom has helped me on a few occasions and she is great. There is another lady there, but I can’t remember her name (not good with names) that always has great tips!!! I really appreciate her advice, and she is pretty spot on with product info. But the new girl they have working the register… ugh. F*ckin dear in headlights! «Hello» accompanied by a smile… and that’s about it. She doesn’t say much of anything, even when trying to strike up quick and friendly chit chat. And when you are finished with purchase she doesn’t say a thing, even when spoken to… um…weird?! YES! Hi I’m 18 and this is my first job so I don’t give a f*ck. Oh well she’s retarded but everyone else is great. p. s. start carrying Guerlain and YSL!!! Please and thank you much!!!

If you wear make up, go. If you don’t, avoid the joint. I check in only to derive some small benefit of being there!

I wish someone would buy me this store! I would probably be the happiest girl in the world! So for christmas, valentines, birthdays, or just a plain gift for being wonderful :-) please send me over a gift card for sephora (hint hint*) haha
ANYWAYS i’ll keep this simple! I hate the Sephora at the Burlington mall due to the fact the workers are always following you or giving you the eye as if youre going to steal or something! I love all of the other Sephoras! The employees are always kind and helpful! Don’t hesitate to ask for samples of certain foundations, primers, moisturizers, etc… its great to try things before you buy it! I used to be so shy asking for samples, but I figured if I’m paying over $ 40 for one ounce of something for example my MUFE HD, I better love it!
so to sum up this review TO ALL THE GUYS OUT THERE LOOKING TO BUY THEIR GIRLFRIENDS SOMETHING, «WE LOVE SEPHORA»

Dear Sephora,
Thank you for saving my sister’s birthday gift.
— Pam
So, tonight, I wandered into Sephora with something particular in mind. The Salem store didn’t have it. I asked them if there was anywhere else they could look and they graciously called the Burlington store. Lucky for me, Burlington had the goods and my sister’s gift is now complete.
I’m SO happy, thank you Sephora, you got it right!

Nice Sephora store. Not huge but it was clean and the staff were very nice.

I went in to get some eyeliner the other day. Spent a gift card that I got for Christmas. The cashier was more than rude. It was like I was interrupting her conversation with the other worker… I mean I love Sephora… but come on, acknowledge that I’m there… try to be nice

When I hit them, it was after Christmas, so it was pretty low on supplies and on the messy side with all of the grappling that had gone down. I still managed to find myself some delicious pomegranite lip gloss and a sparkly, purple eyeshadow that will make a great gift for a friend of mine. Yeah, there’s a lot of scents, but at least no one is assaulting you with spritzes of horror. Avoid the walls if you want to stay away from those who are scent-​shopping.

This may be the first Sephora review ever by a straight guy, but I’ve hit 200 reviews and frankly, I live in the burbs and I’m running out of restaurants. For me, this is a place where I can pick up «stocking stuffer» Christmas presents for my wife. Sure, I look like the clueless fish out of water that I am, with all kinds of brands and part numbers written on a piece of paper.
But I have to admit that the people who work there are very helpful because they usually take pity on me (or maybe want me out of there ASAP). And the place doesn’t smell nearly as bad as walking through the perfume and cosmetics departments of Macy’s or Lord & Taylor. You know, the ones staffed by women in lab coats who spray stuff on unwitting customers. At Sephora, the displays are (obviously) colorful and I think there’s some kind of logic to where things are even though I’ve never been able to comprehend it.
I can’t really comment on prices because I have nothing to compare them to, but in my head I’m looking at some little bottle of goo, doing the math and thinking «Wait, that really costs $ 582 a pound! What’s in there?» This is why I only go into a store like that alone, and only once a year. I’d be way too annoying otherwise.

I don’t understand the obsession with this store.
Maybe it’s cuz I’m a dude? Nah, I’m gay… so that should even itself out.
Maybe because I don’t like cologne? Nope, I own 3 different scents.
Maybe because it’s too cluttered, no cheaper than other stores, and the overwhelming amount of smells always makes me sneeze. Yup that’s it.

Malls aren’t my favorite places, but I was happy with Sephora when I stopped in after my visit at Macy’s.
The woman working there was friendly, and helpful. She offered me a sample of ANYTHING I wanted in the perfume section. I got 4 samples (she filled little spray vials from the bottles on the shelves, labeled them, and put them in tiny sealable plastic bags). She also made several recommendations that were on target for my likes, and she stuffed a few other samples in my loot bag. I will definitely go back to get a few bottles when I decide what I want, so it was in their interest to pamper me, or at least make eye contact! Also, it really helped me discard a few perfumes I thought I was interested in.
I bought a tube of their basic mascara $ 10.00, and my lashes look exactly the same after I’ve applied it. Won’t get that again.