Salem Geeks

Great guys and they really know their stuff. They have helped us remotely, and also in person (replacing a hard drive, software issues, etc.) Additionally, they’ve been a great resource when we’ve had questions … they are never too busy to help.

My deepest apologies to Salem Geeks!!! I wrote a scathing review of KFE Microsystems and somehow it wound up over here.
I have a BS in computer science, worked on hundreds of computers, and build my own high end computers, so I consider myself knowledgeable. I have used Salem Geeks on my job and on my home made computers when work would not let me work on the computers there. I can say without hesitation they do great work at a great price. They also were able to find very unique motherboards that I nor several other computer shops in Salem could not find.
I have dealt with three employees there and two of them are as nice as they come. The third one was a bit gruff, but extremely knowledgeable, but he has moved away.

Went to Salem Geeks almost two years ago to have the power port replaced on my laptop. My parents have used this place for years, so I thought it was a safe bet. First off, having to wait 5 min for someone to come to the counter should have been my first clue my second should have been the jewelry for sale in the front of the store. I told them the problem and they said it was an easy fix and would be done in a couple of days and was quoted a price. Numerous phone calls by me and 6 weeks later I got my laptop back. I was so pissed I had to have my partner pick the thing up. That’s when things went from bad to worse. My partner, being the calm one paid the bill, which was $ 20 more than quoted. Looked at it that night after work and noticed that
the keyboard had a nice bow to it… not assembled correctly and screws were missing. Not being a computer idiot, I was able to quickly fix the keyboard but I was not able to fix the fact that the thing now runs slower than one legged ant and crashes all of the time. I ended up replacing the 1 ½ year old laptop shortly after because the quotes I got to diagnose and fix the thing, on top of what I paid the geeks was more than it originally cost to purchase it. These two have no business running a business let alone repairing computers. After my experience my folks used them again against my advice and now they too have a very slow running laptop that likes to crash. Stay away… we are.

Despite being fairly computer savvy I had an issue with my laptops hard drive I couldn’t seem to fix or diagnose. I took it to Salem Geeks and explained everything I had tried to do to them, they said they’d do a diagnosis and have something for me by the end of the day.
3 Days later I finally got a call back. They did not know what the problem was but still charged me for the diagnosis and insisted on an OS reinstall that would have cost me alot more.
I ended up buying a new laptop and was much happier. I would not use Salem Geeks again as there are other companies out there that will not charge someone for an unsuccessful diagnosis.
²⁄₁₃ Update: I changed my score to 1, wish I could give it a zero. They blatantly scammed a friend of mine into paying for an OS reinstall when she had some malware on her computer that made it crash after booting. What could have been easily removed by going into safemode with an antivirus scanner, caused her to lose all of her photos and documents and put her out alot of money.

Jerrod came out to my house the day after I called to make the appointment. He set up a home network so I could make full use of wi-​fi to share files between my desktop and laptop. He also did some troubleshooting with regard to a problem I was having with the Windows search function. He was very knowledgable and easy to work with. Reasonably priced housecall at $ 60/​hour, one hour minimum charge.

I just have to send a shout out for Eric at Salem Geeks for the superb job he did for me on my extremely messed up computer without the insane prices you might find at other Computer Repair places. I’m sure he didn’t make any money off me with this repair.
Salem Geeks are focused on making sure their customers leave satisfied. They do absolutely everything they can do to repair your machine even if they end up loosing money on it. My desktop Dell XPS had problems since I got it from the manufacturer but I lived with it for a long time. Then the computer got a virus and messed it up even more so the OS wasn’t even loading. Eric was able to recover all my data, format the drive and reload what had been an almost full drive (that hadn’t been backed up… I know, stupid of me.) But he saved the day, and the price was very reasonable. You can trust them to take good care of you! Thanks Salem Geeks! and especially, thanks Eric!