Roberson Motors

Service department seems more interested in ripping you off than repairing your vehicle.

Jess and Scott both did a great job. I purchased a new Jeep and felt good about doing it. They were both very professional and knowledgeable. I would highly recommend them to anyone and have done so twice already.

Literally just pulled into the drive way from a Fly’n buy at Roberson’s that was amazing! Friday night I saw a used truck listed on their website that looked perfect so I sent an email off. Half expecting to be ignored or not taken seriously. «You wanna fly from where and buy what?»
But to my amazement, by 8am the next morning Scott had emailed and texted me. Answering all my questions, sending pics and video! Walked me through what shape the truck was in (turns out it was perfect), guaranteed me it would be there if (when) I flew up, and gave my a series of tips on where to stay/​how to get around Portland.
So, I flew up for Monday morning, Scott picked me up from the shuttle drop of point in «my» truck, got me some badly needed coffee, and proceeded to let me test drive the truck for an hour. He wanted me to make absolutely sure that everything worked before driving the 500 miles home! Some paper work and a few pics in front of now really «my» truck then I was on my way.
Painless!
Thank you all again!

Best car buying experience EVER. Our salesman did his best to get us the vehicle we wanted at a price that worked for us. Everyone was friendly. We were on a time restraint (with our small children with us). They made the transaction as quick as possible, and even called me a few hours later with a better loan and lowered my payment significantly!

I have purchased two cars here: one used and one new. Both times I’ve dealt with Mark Whittington; the second time I asked for him specifically.
In 2012, I bought a 2006 Grand Cherokee. After the usual used car sales tactics runaround, I got the car for about $ 3000 less than what they were asking, which was about $ 2000 under bluebook. They gave me a very fair value on my trade-​in.
Two years later I traded in the Grand Cherokee on a brand new Wrangler. I got it for $ 2000 under MSRP, which I realize is not a great deal on a Wrangler. However, it was a special edition that I really had my heart set on, so I didn’t have as much leverage as if I bought a standard model.
I had them search for financing in house both times and they were able to match what my bank offered.
I’ve had my oil changes done here for the last four years, and I feel they are quick and reasonably priced. I’ve only had other service done once, and that was also fairly priced.
There were several times I ordered parts for upgrades that I was going to do myself, and they were occasionally able to beat the prices I was finding on eBay and Amazon. If you are looking for Mopar parts, I would check here, because they can probably get you a really good deal.
Not planning on buying another car for at least five years, but I will consider going back when the time comes.

Brought a new to us, Ford Expedition yesterday from Josh Moyer at Roberson Motors… I called ahead, they had the rig ready to test drive, loved it, completed paperwork all in under an hour… then family picked it up couple hours later all detailed and gassed up… i have bought several Jeeps here… but they had a great selection of used bigger rigs to pick from. Good people.
Great experience on the sales side.
… I also get my Jeep serviced here and always had great experiences too. I cover that in a later review.

Roberson Motors found a recall issue I did not know about when I took it in for service, they scheduled me right away to fix it and gave me a loaner car in the mean time.

I wanted to say I had a fabulous experience here today! Matt was awesome when I brought in the car to have warranty work looked at after being asked to not go back to another dealership where I bought one of my dodge rigs! So now I am here at Roberson Motors to have my vehicles serviced and looked at! Everyone I ran into today were nice polite and very accommodating!!! I like the fact that they have a shuttle that takes you to work and they don’t send you to work in a taxi. I just like how they make you feel like you are number one and not a bother! Thank you Matt and everyone else that made today a great first time experience! ;) I asked my friends and they recommended Roberson and this is where I am going to come from this point forward!!!

My Jeep was in for warranty work. Not only was my initial issue corrected, another one was found and also repaired.

As a woman, buying a car can be a really terrible process. My experience in the past has been that I’m talked down to, placated, or (worst of all) ignored completely as sales associates talk only to my husband.
Not the case here! The salesperson we dealt with (John) was just great. He was insightful and knowledgeable, and went above and beyond in helping us out. He treated me respectfully and professionally, and answered all my questions without being condescending. He was direct and honest, got me a great rate, and made the whole experience of looking for a new vehicle pleasant – a first for me!
Thanks Roberson, we’ll be back!

Resolved issue with trade in of Ford Truck for New Jeep Cherokee.

Buyers Beware!
Terrible experience with this dealership. They are absolutely full of lies. Check my Google review for a hilarious response by Roberson to my complaints.
***********UPDATE****************
On 7÷14÷2015 roughly 2 months after I returned the vehicle to them (they bought it back because they knew they were wrong in having sold me a vehicle with obvious defects, safety and otherwise). Everyone knows Dealerships don’t just unwind deals for no reason!
They have transferred this truck to their Albany, Oregon Ford store and presented it, once again, For Sale! I crawled under it and verified that none of the defects have been corrected.
OH, one more thing– two months ago when I asked them where the vehicle was, they lied to me and told me they sent it to auction because «it wasn’t up to their standards».
I highly DO NOT RECOMMEND ROBERSON MOTORS!!!

Overall I had a good experience with Roberson.
They got me a good interest rate on my loan, got me a low monthly payment, and their service department fixed all issues that the mechanic found that I took the vehicle to.
That being said, it hasn’t been the most pleasant. The salesman wouldn’t come down from the sale price whatsoever, I had to push to get all the issues fixed and they wanted to give a mere $ 500 for my vehicle simply because it’s a reconstructed and then I went on to sell it a few days later for $ 1300. I easily could have gotten $ 1500 or even $ 1700 if I waited a bit longer.
What it really comes down to is that they worked with me on several occasions and were willing to help cover the issues I brought up to them. So as long as your willing to put up with the dealership type environment, I would recommend this dealership.

I felt it moved relatively fast and it wasn’t super high pressured.

No Hassle shopping, and that’s allot to be said for a auto dealership.
While shopping around for the perfect car for us we decided to stop by to see what they had in the way of a slightly used suv. This is the second time i purchased from them as the first was a pleasant experience for my Chrysler 300.
We found a1 year old loaded santafe that had everything we wanted. they offered us a fair trade in for our older truck and was able to negotiate a few $ off the new one.
All in all I love the no preasure attitude there. Only reason they didnt get 5 stars is their showroom is old and outdated compared to every other dealership in town.
But then again if I have to pay for that makeover with a higher price… Im ok with saving my $. Good Job !

Robertson Motors is one of the more honest dealerships around. I have bought two vehicles from Mile Tracy (our salesman) over a 5 year period. The first thing you notice is that while there is some turnover in salesman, there is a core of very good people that have stayed with the dealership for many years. An honest dealership will not have a high salesman turnover. Mike has been there forever.
Both times they had the vehicle I wanted, the pricing was very competitive with Portland area dealers. I got an over allowance compared to book value when I traded my 2008 Jeep Commander in on a new Chrysler 200. The process was quick, convenient, friendly WITHOUT and pressure tactics.
For my money, Robertson’s is the only way to go!

Drove over an hour to go check out a vehicle we saw posted online. I was «greeted» by a very rude sales person named Maggie who got in my personal space and stayed there until she got the info she was seeking…“why are you here?” She quickly lead us to the heap that was misrepresented on-​line and didnt hesitate to point out the previous owners had a dog that scratched up the inside and outside of the vehicle (no mention of this online). When I asked her about the DUCT TAPE on the hardtop she firmly stated «at this price we aren’t replacing the hard top!!» Then my husband pointed out the SPRAY PAINT on the roof of the hard top. No reaction from her. She pryed a little more to see what we were looking for. Told her we had seen one earlier that we were interested in at another lot, cut us off quipping «yep that’s a good deal“and then turned and left. She was not friendly, helpful, or even remotely interested in making a sale to us. Not impressed by this dealership. Drove back up to Milwaukie and got a great deal at another dealership where they treated us like people. Hope you have better luck if you go to Roberson’s. Ask for anyone except Maggie.