Planned Parenthood

Was there 3 days ago and all I gotta say is wow, 1^st off I’m a mixed woman and they put down that I was just Caucasian when it’s as plain as day that I am mixed and have never once in my life been mistaken as just a Caucasian female, 2 I was there for 5 and a half hours just for a birth control shot! I was the second person there and they were putting people in front of me that were also walk ins that came an hour after me! While I was waiting for my shot I could hear the doctor and the other women that worked there gossiping for almost 20 minutes! Unless you don’t have insurance it is not worth blowing your day to sit in a waiting room that doesn’t even allow phones and deal with other women that don’t give a shit about you or the fact that you don’t have all day to sit around for something that could take about half an hour at a real doctors office, please go make a appointment somewhere else, anywhere but here! I wish I could put 0 stars.

I was sitting in the lobby waiting for my sister in law to get called back. Meanwhile their was a group of teenie boppers talking dirty cussing and being loud and disruptive. The front desk paid no mind to them but when my phone rang and i QUIETLY answered, THE LADIES at the front desk were quick to jump my case and rudley tell me i needed to leave the building! Rude rude rude!

Hopeless 800 call center over the phone people are USELESS. In person the staff is helpful, but don’t offer any contact number for them personally, even though that would be LOADS easier to communicate clearly what is expected.
Scheduled an appointment for 1:30 over the phone with CALL center 2 weeks ago!, got there 45 min early. Just to be told that I can’t be seen today, because I had a pap smear in the past 3 years and they have to request records from my clinician and only if it was ‘abnormal’ will they do another one… Also the call center failed to inform me to bring my passport/​birth certificate. So I left with an appointment for TWO WEEKS from now! And a bunch of paperwork.
Wish the call center was more informed and could clearly communicate the facts. Frustration.

I don’t understand how an appointment can be made for 8:20 when the clinic doesn’t open until 8:30. The main young lady at the counter is the least personable individual I’ve ever dealt with and has been extremely rude both times I’ve been in (iud implantation and 6 week check). The doctors are very kind, after waiting over an hour even with an appointment. Just know what you’re in for and they don’t disappoint.

This is a very nice up to date facility, but once inside the service speaks for itself. I had a scheduled appointment, but I still waited 40 minutes to even be seen. Then it seemed like the 20-​something year old nurse practitioner was following a script and as soon as something came up that strayed from that she had to excuse herself to Google it. Really? I can Google stuff myself for free.
I am sure they are able to meet the needs of their target market, sexually active youth, but they simply don’t have staff with the knowledge or experience to offer full medical care to adult women. Maybe this should have been obvious to me, but they advertise themselves as a full service clinic for women of all ages.

Large, clean, comfortable facility. Insanely friendly staff, pricing for all incomes and levels of insurance coverage. I wish I had a billion dollars and I could give half of them to PP.