Kaiser Permanente North Lancaster Medical Office

In order, here is a list of my medical «treatment» from Kaiser Permanente.
1. Having troubles sleeping. Would get 3 – 4 hours per night. Doctor prescribed me Flexaril, a muscle relaxer, in the hopes that it would help me relax for bed. Didn’t work.
2. Had one long headache that began at the neck, and radiated to the right side of my head. At it’s worst, it was debilitating. Doctor gave me Flexaril again, hoping that it was a muscular issue. It wasn’t. The next appointment I made, he said he was out of ideas, and that I should try acupuncture, but it’s not covered by insurance. Tried it. Didn’t work.
3. Had the heel of my foot run over by a forklift at my work. I wish I could say I was kidding when my doctor prescribed me, you guessed it, Flexaril, hoping it would have a painkiller attribute.
4. Switched doctors after the previous incident, as I have a lifetime supply of Flexaril. Managed to throw out my back at work. I was extremely scared, almost wanting an ambulance. Decided to do Kaiser Urgent Care. Called ahead. They refused service to me because it happened on the job. They REFUSED service, even though I wasn’t going to make this into an OJI claim.
5. Here’s where it goes downhill. One year after the initial headache set in, still going strong. Decided to make a new appointment with a my new doctor. He determined that it was probably blood pressure related (as mine was around ¹⁷⁰⁄₁₀₀), and gave me Atenelol. Did not solve the problem, did not lower my blood pressure.
6. Make another appointment, as the Atenelol makes me feel a little light headed. Switches me to Lisinopril. Blood pressure still not going down (high BP comes from immense stress at job). Light headedness worsens. Make another appointment.
7. Wore a blood pressure cuff for 24-​hours at doctor’s behest. Results came back inconclusive, but I had to CALL AND ASK FOR MY RESULTS. After waiting for over a week, I decided to call, and the staff said «oh, yeah, your results are in. Nobody called you? Huh.» Head getting lighter, numbness in extremities, everything getting worse.
8. One evening, while watching TV with my girlfriend, my heart rate exploded, and I passed out. 911 was called, and the paramedics told me my heart rate was around 180bpm, and my blood pressure was around ²⁰⁰⁄₁₀₀. So, obviously, I called to make an appointment with Kaiser, to which the receptionist said that they wouldn’t be able to get me in for another couple of weeks. All symptoms worsening.
9. Finally get an appointment. So dizzy and lightheaded all day, I can barely talk or function. Doctor decides I should wear a portable heart monitor for 24hrs (like an EKG). After that was done, I waited for TWO WEEKS to get my results, and then had to call in again, despite having a scheduled doctor’s call to discuss my results. They refused to give me the results, saying that it was sent in an email on the KP website. Logged in, found the message stating that the results were inconclusive, and that «if you want to, you can make another appointment.»
I have always been a healthy person, with stellar check-​ups from my previous healthcare provider. Right now, I’m too dizzy, light headed, and numb to even drive. Kaiser has done nothing to help me. I can’t switch providers right now, and I’m literally scared for my life. I don’t know what to do.
This is a cautionary tale. DO NOT use Kaiser insurance.
Side-​note: Lisinopril is a pretty gnarly drug. After taking it for a while, it made me sickly and weak, and did nothing for my BP. Use medicine like this as a last resort. I weaned myself off of it over the course of a month, and started drinking herbal teas, and eating better. My BP is around ¹³⁰⁄₈₀ now. Don’t just cram prescriptions down your throat as a first resort, especially when you know that someone, somewhere, it making money by treating you rather than curing you.

Holly Miguel was amazing. Not sire id shes a dr or np, but she listens and gets straight to the point. Ir was awesome to get in and out so quickly!

Its alright.

I’m new to the whole «One Stop Shopping» when it comes to health and dental care.
I admit I was apprehensive. After adjusting to the process, I have to say that I am so impressed with the people that work for Kaiser and their process.
Most employees actually seem to enjoy their job?! I know, right? Like a pleasant attitude and really want to help the patient? Insanity.
I have a number of upcoming appointments and while I’m still learning the ropes of how this works, I know that I will be taken care of.
I, for one, am happy with my health care provider/​insurer.

Kaiser has taken supply chain management and efficiency to the max! While I am not too pleased that the Kaiser closest to me is in Salem, I have to say they make my doctor’s office visits extremely manageable. They staff according to volume, and I never had to wait more than two minutes to talk to someone. I came in for a routine check-​up with Deborah Johnson, and was in and out in less than 30 minutes with a shot that I needed but didn’t plan for. Great customer service!