Jake’s Wayback Burgers

Where do I begin?
It’s always clean.
The customer service is always top notch.
If the taste of something isn’t what you expected, there isn’t a hassle to satisfy your taste.
The owner is working as hard as his employees. I often visit just to enjoy the company.
Best burgers anywhere due to the quality of the meat. I’ve tried just about everything they have to offer over the years and I’ve yet to be disappointed by anything. A great way to spend my lunch hour. I strongly recommend this place.

Jakes Way Back Burgers should go way back where they came from. Started bad when we ordered and paid on their website and when we arrived they had no idea what we were talking about. That some would have been ok but the food is awful. They are sub par fast food. The Golden Arches would have been a better choice.

Been here many times. Haven’t had the chance to write a review. Burgers are very good (cooked medium is my fav) French fries here are always my favorite (crunchy). Service was good. Also place is always clean.

Outstanding burger joint that unfortunately not a lot of people know about. Milk shakes are also delicious. I highly recommend getting this place next time you are wondering where to eat. Do some more advertising Jakes WayBack, you guys are awesome!!!

Good burgers. ALA CARTE for most items bur combos are available
Always fesh meat and tastes shows it. Patty melt is solif.
The Rodeo is good.
Too me the cheesy is a must for any cheese lover.
Cheese fries were very disappointing for as great as the burgers were. It’s shoestring fires with shredder ½ melted sarrgento cheese out of a bag.
Burgers 5
Staff (the recognized us on our 2^nd visit) 3.5
Cheese fries and wait time 1.5
Overall a 3
Burgers 5

I decided to rate two stars instead of one due to past experiences where I had enjoyed their food, but my most recent experience was extremely disappointing.
I ordered online at around 8 pm when they close at 9. Ordering was easy, went through no problem! Several minutes later, my husband received a call from the restaurant saying they were sorry, but they were out of BURGERS…
Wayback burgers out… of… ??
Obviously, this was extremely disappointing, but to make matters worse, we were informed our credit card had already been charged. Ok, you say… just refund the card! Unfortunately not, for there was no one there with the power to do so. The end result was that since we were elsewhere (having ordered online), we had to spend time and gas driving to a place that we were no longer able to eat at (again, out of BURGERS?!) in order to get our refund from two cashiers who acted as if this were an every day occurrence.
I truly hope this was an isolated incident and not indicative of general poor management, but nevertheless, you can bet I’m not taking the risk again.

Consistently good for a fast food restaurant. Food is cooked to order, and the onion rings are a delicious side. On a couple of visits, staffing was low, so it took a bit longer than the usual ten minutes or less. This location is attached to a Jay Gee’s Ice Cream, so save room for dessert.

Great burger joint for a quick burger. Their chipotle mayo is amazing and put it on your burgers, fries, everything! Staff is nice and I haven’t had a problem there ever. I’ll continue to go a lot!

Great hamburgers and dedicated fryers for fries. No gluten free buns but management is working on getting them with corporate office. Great milkshakes also. Hamburgers are the star here though.

Fun and tasty fast food. Fries were great and I loved the upside down toasted bun on my burger. The staff was friendly and the place was clean. Sure beats McD and BK!
Right next door to delicious homemade ice cream, making this a dangerous calorie stop.

Ordered online over 2 hours ago, got here at the time selected, to find no one was checking the online orders so they havent even started yet, what’s the point of ordering ahead? I quickly left work so my food wouldn’t be cold. Total waste of time. Oh and they didn’t even apologize. Great customer service.

Place was excellent I’ll make sure I take my kids back there before the end of the summer for the handmade fries and cheeseburgers yummm

Unprofessional staff + overpriced food…
Upon walking I noticed a family was running the restaurant. One of the workers, who was ringing me up, seemed friendly, but friended me on FB just 5 minutes after I left the restaurant. I only engaged in a polite chat while I placed my order and never gave him any of my information, or even my name. He must have saved it from my credit card, or something (?) I was very disappointed and kind of creeped out. The food was good, but mine cost $ 22 at lunch time only for a burger, fries, and a very small milkshake??? I have not been back since and do not plan on going back at all.

Always good experience
Fries r good
Burgers r good
Prices r good
Clean environment
Definitely go here often

Sorry to say… Ordered at 730 PM to a not so nice cashier and waited until 801 PM to demand my money back as I did not receive my food by that time. Also 24.00 for two people… Really not worth it at all.
I will no return.
Fuddruckers Here we come

Recently went back because people were saying I went there when they first opened and now food and service was much better. Ordered exactly what I got the first time and it was so much bette
It’s a place I have to go back for a third time give it a try, we’ll see

Great food good shakes and services everyone was really friendly loved the way back dog and chili fries

My daughter and I went for lunch today. She got a double cheese burger I got the southwest chipotle burger. They were both fine what you would expect from a fast food place. A place that’s one step up from McDonalds and Burger King.

My first visit to a Jake’s, in Connecticut, did not go well. They were — at least that day — understaffed and out of a lot of items. I hoped my visit here would be more representative and offer some redemption. It did. I’ve now tried food at 3 burger chains popular in other parts of the country which are moving into the Northeast, the other 2 being BurgerFi and Smashburger. Jake’s is competitive, but among the 3 I would still only give it a bronze medal.
There were no issues with the staff here. They ran like a well-​oiled machine (though I suppose for a burger and fry place a well greased machine makes more sense). I saw both good organization and customer service.
But if you’re going to pay $ 11 for a 2-​patty no-​frills cheeseburger and a shake, it feels like there should be more. For one thing, the regular sized shake, at $ 4.49, while thick, is overpriced. The burgers are competitively priced with the other burger joints.
I’m also going to use a word to describe my burger that I’ve never yet used elsewhere — FLIMSY. While tasty, there was no texture to the burger. It’s no wonder — the burgers were extremely thin, like maybe ¼″ thick. This does allow you to see the patties extruding from the bun. But it should also allow the burgers to be cooked really quickly on the grill.
Which brings me to my last observation — they fell way behind at lunch. There are only 10 tables and 4 stools here, and no drive-​thru, so the restaurant holds maybe 30 people. Midday, they fall quite a ways behind serving burgers, sides, and shakes.
But here’s the other thing — it has no competition in the immediate vicinity (I believe the closest competition is a Fuddruckers just across the border in MA). So this is still the place to go for a decent made-​to-​order burger, good fries, and a thick and tasty, though overpriced, shake.

It’s a pricey experience for average food. The burgers are pretty unimpressive, and very small for what you pay for them. The fries are nothing special. The shakes were the best thing there with a dozen flavors including a monthly special/​seasonal shake and for around 13 bucks it was the only part of the meal combo I felt I had gotten my money’s worth for.
It’s clean with a friendly staff and props for actually asking me how I want the burger done, unlike the 5 Guys chain. If I’m paying, I’ll get it cooked how I want or not at all. I’ve had better burgers at chain places and with Fuddruckers down the street and T-​Bones right next door, there is no reason to try this place if you’re on the hunt for a burger in the area.