German Motors of Salem

Great experience at German Motors! Called last minute to try and get the rear brakes on my a6 before a long trip. Mike gave a great quote (really reasonable and lower than most other places I had called), and finished it before he even told me it would be done! Wonderful experience here. He was very friendly and up-​front about the whole process. This business gained my trust!

I took in my BMW for a brake job, coolant leak, oil change and vehicle check. Mike kept me posted all day and had the job done by 5 PM. I was very happy I didn’t need to replace the radiator. I compared Mike’s prices to the BMW dealership and was happy to learn I saved around $ 400 for the job. I’ll use German Motors from now on.

I will NEVER take my BMW back to this place!!! Their customer service skills are terrible. They won’t accept responsibility when they make mistakes like doing half ass work and forgetting to hook up air intake hoses or not putting on a thermostat casing correctly. Thankfully, P&M Automotive was able to fix the problem and now my car runs as great as it has always ran! It’s unfortunate that I had to pay to have it fixed a second time… but for the peace of mind I have now; it was worth it! Shame on you guys for being such jerks! I’m a single mom & take good care of my car because it’s the only car I have & I have to rely on it! Too bad I can’t choose a negative star to report… You don’t even deserve the one star I have to choose just to post this!

I am three years into a relationship with Mike and his crew. How’sit going, you might ask? All I can say is as I picked up my car today and turned to leave, I yelled, «I love you guys!» across the parking lot.
Kinda major issue this weekend, that resulted in a tow from Crescent Lake back. Mike got me back on the road quickly, and clearly explained what happened, and why it cost what it did.
Quality work. Excellent communication. Helpful customer service. You can’t beat it.
I hope to keep my 2006 Beetle TDI for a long time, and as I come up on 100k miles I’m glad to have them on my team to keep her happy and healthy.

Thank you, Mike. You have always dealt fairly with me when I drove a VW, & even helped me out with some small car projects on my other car. I’m bringing you guys a big box of donuts!

I have never actually taken my car here before– but I have certainly tried. All these reviews are so positive and rave about the customer service but the two times I have called and spoken to someone at German motors I have had a bad experience so much so that I don’t want to take my car in! What a pickle to own a German car in Salem. Each time the guy who answers is very rude to me.
That’s all my experience has been and I am still searching for a mechanic.
Re: Amy y’s review and the showing up unannounced– not paying anything for the bulb– I was told it was $ 40.00 just to check a light–
as this «isn’t just the cheap pocket machines other places use.» okay… I understand…

Excellent customer service. Honest staff. Helpful and timely service. Good rates. They won’t rip you off. We have an Audi and they take good care of it.

Finding a good mechanic can be a challenge when you move to a new area. Lucky enough, Unilocal came to my rescue. I found German Motors of Salem to be very knowledgeable, and they provided over-​the-​top customer service. I’m very pleased to have found my new German auto service provider!

German Motors has always been our German car shop. We have taken our ’96 Jetta, our 2000 Passat, and our ’04 Audi A4 to German Motors. Mike and the rest of the boys have always taken care of our cars like they were their own. They are always fair and the work is always done well.
We have sold our Jetta and our Audi but our Passat is going on 135,000 miles. We asked if it was time to get a new car and Mike told us that we were just getting warmed up. I trust that Mike and the boys will keep the Passat running for a long time.
We love German cars and will always take our German cars to German Motors. We recommend them to everyone we know that has a German car.

I have had the good fortune of being a German Motors customer for over 25 years. I remain steadfastly loyal to Mike and his crew. I have proudly and confidently referred literally dozens of customers to German Motors over the years, and will continue to do so. It is very rare to find an auto mechanic with such high standards. Mike’s depth of knowledge, unmatched skill-​set and attention to detail inspires trust. He and his staff patiently explain every detail of the repair process involved. They are willing to recommend alternatives to expensive repairs. I never worry whether all the work as requested was in fact completed (like I do with the dealership repair facilities). Another key difference: I have always found German Motors labor charges to be more «real world» as opposed to «by the book». I have an Audi A6 with 180k miles on it (thank you German Motors) that I bought used at Mike’s recommendation. When I replace it, I will again be buying a car that fits my mechanic’s expertise (and hopefully was previously maintained by German Motors!). ‘nuf said!

If you’re unfortunate enough to own a pricy German car, then you’ll want to take your car here. Mike, the owner, is not only super cute but also very capable. He’ll tell you straight up what’s wrong with your car, tell you what it costs (always expensive, but it’s never wise to trust a German car with someone who works on Hondas) and even let you pay with two checks dated apart if you’re short on cash.
Even though I hate my Volkswagen, I love that this place is just down the street from me and can usually get my car taken care of in the same day.