Footwear Express

Came here to buy shoes for my wife and they made it sound like she had at least a few days to try out the shoes and if she did not like them she could bring them back for another pair, that was not the case, so I just took aa $ 140 bath for shoes that kill my wife’s feet, unless you have a few grand to buy shoes until you find one that works don’t come here!

Terrible customer service. Seriously, don’t go here. I purchased a pair of shoes for work here and wore them for no longer than 2 hours before getting blisters on the top of my feet. After trying to bring them back to exchange I was met with a super hostile employee who told me they needed to be «original condition». They had a speck of dirt on the bottom from walking on carpeted surfaces.
After telling me I could try the manager the next day I brought them in only to have them yanked from me and brought to the back to talk to the manager in private. He then came out and proceeded to talk down to us saying that they were not like new. After asking what he considered to be like new he showed us a new pair that literally looked exactly the same. Finally after talking for 10 minutes they agreed to exchange them but the hostility continued.
The return policy if you can call it that, is extremely strict and unreasonable. The manager said to try them on carpeted surfaces before going outside, but I work as a receptionist on carpeted surface! Seriously, avoid at all costs and find a reasonable shoe store, not worth your frustration.

Just bought a pair of Danskos from here. Terrible customer service. My sales associate was rude and caddy. Her and the rest of the sales associates just sat around and seemed genuinely annoyed by any questions I had or request to try on a shoe. The shoe selection is excellent but the quality of customer service is very poor. Also, my sales associates breasts were hanging out the entire time she was helping me with shoe fittings and it was disgusting. Again the quality of customer service here was terrible. Never again. The return policy, or non return policy, is also unreasonable. There’s lots of other places to buy shoes.

I’m surprised at how many people don’t know about this GREAT store. They have a large selection of quality brands (Birkenstock, Clarks, Dansko, Mephisto, etc.). Prices are good, and they have a nice SALE rack.
I went in this evening knowing what I wanted — a new pair of Birks, Gizeh style, my favorite that I’ve work religiously for years. They had a nice variety of colors. Sales staff were attentive, and helpful, but also left me alone when I pleasantly said, «Just looking, I’ll let you know if I have any questions.» I walked out with three pairs of shoes, including two unique things I hadn’t seen elsewhere. Oofos thongs, and a pair of Chaco ReversiFlips. (I love my shoes, but I’m no fancy heels chic, that’s for sure.)
i’d been in before because they also carry Baggallini handbags as well. I can’t imagine walking in and not walking out with something awesome.

This shop has a great selection of shoes, it is huge. Very impressive for any store, especially impressive for a small business. The staff is great; very informative and helpful and quick. Definitely come to this store if you are looking for a good quality shoe. Definitely check them out if you can!

Adorable boots worn twice when dye came out of heel. I was told you can buy shoe polish, we can not do anything for you unless they are in like new condition. If they were like new I wouldn’t need to come back to the store to share my disappointment.

Bought my kid some Birks this morning. Excellent wide selection of footwear. Great customer service.

I am so impressed with this store! I stumbled upon it while on business in Salem. I didn’t have time to visit it that day, but saw plenty of shoes in the window that interested me. Later my sister and I went there and received the best help ever from Helah. I tried on probably 15 pairs (I have very hard to fit feet, with all the problems of middle age) and Helah helped me find a perfect pair of shoes. Really, really cute. Only they did not have my size. Helah called the Albany store and ordered it from them. I asked her to wait until Monday before shipping so I could check with work and see whether I would be required to travel to Salem that week or not. I called the store on Monday and talked with another person who TOTALLY knew what the situation was! I said I would not be coming to Salem that week, and asked if they could please send my shoes to Portland. They arrived the very next day!
This store has totally cute shoes, for all ages and feet. I love them!