Dick’s Sporting Goods

Was just in the store a few minutes ago. It’s a huge store; I walked from the front to the back and up and down every aisle in the shoe department and then back to the front and out the door. Not a single employee acknowledged my presence, let alone ask if I needed any assistance.

I went shopping for some clothes today and then I checked out I realized my purchase was priced wrong. After spending over $ 250.00 with them I was challenged on a pair of pants that where on the sales rack. I have never been so embarrassed. The cashier was so nice but the man that I delt with today made me want to never go back. Worst customer service.

I was only in for a gift card. It was fast and easy and no line. The sales person was excellent but I was turned off when she said the gift card covers were not in on time. It’s not her fault but it’s the Christmas season and her management let her down. The store is beautiful and well stocked.

Went in on Black Friday to look at the golf stuff only to be greeted by these words by the golfing department associate, «Do you know anything about golf, and please be gentle with the gear.» Then she was giving me nasty looks and I heard her say she was getting impatient. So I confronted her about how much of a poor associate for such a corporate retail business. She was firing back at me and said «if you’re not going to buy anything, then doing waste my time.» Sorry to say it but if dicks sporting goods is going to be pushy and have the attitude of «wasting their time». There is other sporting goods stores that will be more friendly and have more patience.
I’m sure most of the associates are not stubborn and I’m sorry if I came off as a jerk. It’s just that one lady ruined my experience and I’m not looking forward to shop there again.

This is a brand new Dick’s Sporting Goods, which is located at the Mall at Rockingham Park on the upper level above the downsized Sears. The parking directly in front of Dick’s is on the top level of the parking deck.
This store is very spacious (one level store) which offers a vast selection of sporting goods, equipment, athletic apparel, outdoor gear, footwear, camping, fishing, and hunting items.
I was here over the weekend for the Grand Opening celebration with giveaways, drawings, and a special appearance by Troy Brown. I was one of the first 100 customers in the door at the special 8am opening time and was given a mystery gift card, which was found to be valued at $ 20. There was plenty of staff here willing to assist customers. Dicks sent me a $ 10 off $ 25 purchase coupon in the mail for the new Salem Dick’s, which I definitely will be using.
The regular prices are slightly higher than other discount retailers and the sale prices here are very competitive. Dick’s also offers very good coupons via Sunday flyers and mailings The Dick’s Scorecard (loyalty program) allows you to earn points for reward certificates with each purchase.