Clearwater Spas

Well I just finished posting a review on another spa repair company in Salem to praise them for an awesome job they did. As for this company, it is unfortunate but their customer service is absolutely nonexistent. I called them twice and gave them all of my information only to have never received a call back to schedule someone to come out. I then called them the third time and someone showed up to clean my jacuzzi after I had originally told them that it doesn’t turn on so why they didn’t send a repair person instead, I’m not sure. I called them the fourth time to see if they can tell me when they can have out a repair person, and then once again asked me for all of my information and told me that they would call me back to schedule it. Needless to say I told him to please delete my information as I was completely frustrated with their unresponsiveness. Note, it took three weeks to finally get the cleaning person to come out so there’s no way I was going to give them another three weeks to get it wrong again.

I had my hot tub repaired by these guys and it’s been sitting empty over a year after a 1800.00 $ repair. They refused to give me my money back or try to fix their mistakes. I took it to the attorney general and they still didn’t make it right like they said they would on their contract with the better business bureau. This is the last place in this country I would ever buy a hot tub from or a repair. They are dishonest and will rip you off any chance they get. I still can’t afford to fix my hot tub. I’m still paying on the loan From the money I gave them. A 3 year loan for nothing. It sits empty! If I could give this company 0 stars that’s what they would get. Don’t buy here!!! AND GO TO DR SPA NOT CLEARWATER SPAS!!! Dr SPA!!! He’s honest affordable and very knowledgeable.