Cinebarre – Salem 7

A hot mess of a movie theater. The management critically understaffs the place and the poor servers often can’t keep up. You typically have to wait a long time for food and drinks after you order. Then they leave the lights up throughout the whole movie. At one point during a recent screening, big, florescent lights came on during the climax of a film. No one did anything for several minutes. I went out to the lobby, saw no one and yelled for a staff member. Eventually someone bolted out and fixed it. No apology, no explanation.
The other big issue is the bathroom. It’s upstairs and pretty far away from most of the theaters.
The food is not great, although the popcorn and chicken fingers are OK. And the concept of serving people in their seats is pretty awesome. But the execution is terrible at Cinebarre.
We’ve gone a few times because we live within walking distance. But I think we’re done.

This place has the worst customer service ever. We waited 10 minutes standing at the bar waiting for someone to notice we were there. We weren’t helped or even greeted. There were at least 10 – 15 workers that passed by and no one even looked at us. Then my boyfriend finally asked the man standing in front of him if we can get help here and he said yeah give me a sec and finished making a drink for 5 more minutes, making us late for our movie. Then they said that they were 85% full so we probably wouldn’t sit together. Waste of time. They’re so slow coming to pick up orders or walk right by you without checking. They also slow at making the food and I always get it cold. We only come for the $ 6 movies

This place feels like it was a 5 star at one time. I’ll start with the good. It’s cheap on the weekdays, just 6.50 for tickets all day. The wait staff were prompt and the food was good. The building is really cool and parking is easy. The décor is kitsch in a good way but in desperate need of updating.
Now for the not so good. They took out the arcade machines. The bathrooms are upstairs which is weird since there isn’t anything else up there anymore. The seats and sound quality are just now up to par at all. Also I’m a sucker for a huge bucket of popcorn which they don’t have (the bowl was good though, fresh with real butter).
4 stars is generous (especially considering the horrible shaving commercials they play before the previews, seriously wait in the lobby instead) but the place has a nice charm and I will be going back.

Be better if they actually put in our food order in to the kitchen. They forgot twice in row in the same week. Don’t know why we keep trying…

Not impressed! We have been here before and had good experiences; however this time was the worst service ever. We were among the first 5 groups to enter the theater, ordered our food right away, watched a bunch of people that came in after us get and finish eating their food, and our food still hadn’t arrived. My husband checked on the order shortly after we started seeing others get their food, but never heard back about when our food might arrive. He waited a while longer (at least an hour and a half after we placed the order) and went to check again. He was then told the kitchen was backed up. With only a little time remaining in the movie, he canceled the order. We had planned for the food to be lunch, so we had very hungry kids by the time the movie was over.

A friend and I went here to watch a movie and it wasn’t busy because we went early. The price was good and the seats are comfortable.
Only downside was the food. I got the fried pickles and I must say I have had way better. Also the price is a tad bit on the high side. I didn’t try any drinks, so can’t rate on that.
So good place for a movie, but might wanna skip the food.

We really love eating and drinking while watching a movie so we come to Cinebarre every couple months or so. The prices seem to have creeped up pretty darn high.14 dollars for a pizza that is good but not much to it… feeds one person. Service is hit and miss… sometimes great sometimes the absolute worse.

I’ve only been once, but based on my experience I am surprised by the low reviews. My family and I went to see the new Starwars a couple weeks after the rush of opening while I was visiting from out of state for the holidays. We arrived a good 45 minutes early, and ordered appetizers and a couple rounds of drinks during happy hour while we sat in some lounge seating close to the front of our theater entrance. The happy hour deals were decent and the service was quick and pretty friendly. They had a pretty solid selection of beers on tap, which is generally a safe staple for me during HH and they sell pitchers which was great for our group of 7. The ambiance of the venue was clean (including restrooms) and kind of vintage turned hip. Once inside the theater the seats were comfortable, the table setup was convenient, and the screen size and picture/​sound quality was good. We ordered another pitcher of beer while in the movie and some of my family ordered pizzas and such. The food looked good and I had no complaints about the speed of service while the show was in progress. Overall we had a great experience, and the ticket prices couldn’t be beat at $ 6 Mon-​Thurs! At least compared to similar concepts in California!

When we moved to Salem in 2014, the Cinebarre was a great establishment. However, the last two times we have ordered food they forgot about delivering the food, but not about bringing the check when the movie was nearly over.
There is no apparent management since when mistakes happen nobody will own up to them. Also, if you ever try to call the Cinebarre nobody will pick up the phone.
I suppose that since Regal bought them the owners have thrown up their hands over the quality of service. Best to nix the idea of food and stick with the films.

Wow, so for the 2^nd time we arrived well before the movie started, had our order taken and did not get our food. However, they were nice enough to bring our check to us when the movie was almost over, and when reminded we still hadn’t received anything left and came back with half our order. The same thing happened to the guys next to us and they actually were trying to charge them for the pizza that never arrived. When did their system become such a nightmare? If you can’t handle serving food, maybe you just shouldn’t try. I also don’t understand waiting until 15 minutes before the show starts to open the doors. Seating people earlier just might help the mess of incomplete or absent orders. Just a thought.

This theater has great, homemade tasting, extra buttery popcorn in a huge stainless steel bowl and you can even have truffle rosemary popcorn if you like! Plenty for three or four people, though we enjoyed it so much, we almost ordered another bowl. You can salt it yourself with the shakers provided at your seat. Awesome selection of beer (multiple size pours) and wine including lots of local offerings and some made exclusively for Cinebarre, not to mention a very long cocktail list. Service was a little slow but we went to see Star Wars on Christmas Day and they were very busy, however they were friendly and didn’t make a fuss when an empty wine glass was accidentally knocked over in our row. A big improvement over the theater that was previously in this location.

Worst movie Theater I’ve ever been to!!! Hour and a half for food and it was cold, 35 minutes for an appetizer and it was cold!!! Beer about 20 – 30 minutes. Honestly I would never go here again! Do yourself a favor and avoid this place! Go to dinner somewhere else and save a ton of money as well! Everything is over priced as normal at a theater, 2 rum and cokes were $ 18 and the disgusting cold wings were $ 12.50. Don’t go here, go somewhere else!!! I’ve never given a one star either by the way in all my reviews!!! And I’ve given many in different states as well. Stay away! Stay away! Stay away!

My BF and I come here all the time, but tonight we had the worst service! I mean, the few times we were acknowledged the servers were friendly, but there were no more than ten people in our theater on a Monday, and it took over an hour to get our drinks.
I have worked in food for over seven years, and I am pretty patient and polite, but after two of my other friends had already been to the bar to ask for our drinks and i approach the bar, with three employees leaning on and chatting, just to receive the same response: «I’ll let your server know,» was very disappointing. Basic customer service standard should be to empathize, own the issue, and solve the problem. I received no basic service when I had to leave the movie I paid for to resolve my own issue.
Not to mention I am dairy free and received cheese and mayonnaise on my veggie burger after waiting nearly an hour. I thought writing «only» on my ticket meant they would only put what I asked for, but I guess they adlib.
I will go back to this theater, because this was the first time I received this poor of service, and the staff was still polite, although seemingly lazy/​careless, I was not treated poorly otherwise and you cannot beat the $ 6 Monday through Thursday, but I would recommend preferring drinks at the bar before sitting down and just passing on the food. We planned on spending more money, but instead we had our meal comped and were given free appetizer cards. I just hope someone in charge reads this to understand better service earns more profit.

I have been coming here since they opened, 4 – 5 times per month and I have never experienced service like tonight, I went to see the new Frankenstein movie and unfortunately I missed about a 3^rd of it, my group of four individually had to to go to the bar to ask where our drinks were after 30 mins of not getting helped, then after an hour still no service, once again I returned to the bar and was told I would be helped, my GF is a vegan and lactose intolerant and specifically wrote on the ticket DRY, ONLY LETTUCE and PICKLE on a veggie burger, once it finally arrived 20 – 30 mins later it had everything on the veggie burger including cheese and mayonnaise !
After the food
Arrived about another 10 minutes later we finally recieved our drinks
I was confused why we got our food first then drinks since we were thirsty for over an hour without being helped
Iam highly concerned since I have never received this poor of service before, I really hope they review the employees who were working at this time as it was not that busy at all ‚
Hopefully they can figure this out

I’ve never been to one of those before! This place is awesome! I love how the theatre is set up. The prices of the food isnt bad, it’s about the same as going to a regular restraint. The staff is friendly. The seating is spacey and comfortable too. The tickets Monday through Thursday are only $ 6! That’s such a good deal! I love this place. Me and my husband will definitely keep coming here for dates. There’s nothing much else to say but if you’re thinking about coming here, don’t hesitate just go!

Friendly staff… just very slow. It would have been easier to wait in line for popcorn and soft drinks. When the 3D movie started it was broken and had to restart.. just odd how they notified everyone too. Again, friendly staff. nice seats… just slow if you’re looking for a real restaurant feel.

Whatever happened to Cinebarre? Came here, ordered a chicken strip basket (because if Denny’s can make an edible one, so can these guys). How hard is it to screw up something so basic? Well… Edible would be putting it kindly. Fries were cold and bland, like they’d been sitting on the counter for over an hour. I could’ve sworn the strips were rolled in sand before fried because these were the grittiest chicken strips I’d ever had. My hands were coated in grimy, oily flour. And pretty sure the oil hadn’t been changed in ages. Overall the worst chicken fingers I’d ever had in my entire life. I’m just glad they were fully cooked in the middle. Server was also pretty rude. And it’s worth nothing that a different server brought out my food than the one who actually took the order. Another customer had ordered the same thing I had. So when she brought my brother and I’s food, she actually yanked my plate away and tried to argue with me about whether I actually ordered it or not (I wouldn’t be paying as much as they charge for it if I wasn’t serious– plus, no one gets between a fat guy and his food). I get it. It’s hard keeping track of everyone’s orders in a dark theater. But you didn’t think to ask the other server who took my order? Plus, is it really that ludicrous if two people happen to order the same thing (which was a pretty simple menu item with no concessions or changes)? You don’t think more than one person might actually eat chicken strips with honey mustard at a time? Also… almost $ 13 for that portion? I’m actually pretty certain Royal Santiam wouldn’t charge that much for the same meal. I wasn’t expecting cheap food but for $ 12.50 you can certainly make sure the fries are at least warm before you serve them and get your orders straight.
I’m coming back for the cheap tickets but going to think twice before I ever order food here again.

Quite honestly there is not a great movie theater in Salem, this is about as good as it gets in my book and I try to see booby’s here because of the seating arrangement and of the food service is nice and don’t ask about the prices because this is a movie theater so you know that going in. I usually have the fight club sandwich which is a tad bit dry so I doctorate up with catchup or mustard or whatever I can get my hands on and I do have to say that the milkshake is really small but really expensive so I just stick to soda. But the coolest part is that you can watch Monday night football games on a huge screen for free during football season, major sport events and I don’t know if they’re doing it this season but they usually have walking dead episodes also

Being from California I was excited to come to this place, but had a horrible experience. A person in front was video taping the movie with his phone. I didn’t get my food until the movie was almost over because the waitress messed up my order with the people next to us. After seeing her walk by me twice with food I knew something was wrong.
Went again but was still disappointed. Ordered a milkshake that was watery.

What a amazing luxurious theater! Nice big seats great sound, amazing staff! The restrooms are up stairs. Plenty of seating outside of your movie. They serve alcohol and food. Ashley was amazing! She showed me around and made me feel right at home. Plenty of parking outside. Plenty of space between seats! I highly recommend this theater!

I frequent this movie theater, mostly because of their $ 6 Mon-​Thurs any movie special. I am becoming more and more disappointed in their service and food each time.
On my last visit the fries and fried pickles were barely lukewarm, the chicken sandwich was actually good but the chicken strip were disgusting, burnt and looked like the cooks needed to change the oil. There’s not really an easy way to tell your server about to your dissatisfaction in the middle of a movie so we wrote a nice little note, only about the bad chicken strips. Instead of saying, «let me grab you a new batch» or whatever, he asked «what do you want me to do about it?». A little surprised. He left with the basket and returned a bit later with a new batch that looked like someone had taken a bite of one and when I tasted one it had bad flavor and was still fried in old oil. Anyhow, I’ll skip the food next time. Not worth the hassle.

Paying half price for half the food is common sense not happy hour… ordered the sliders as a happy hour meal and they are advertised for four but only came with two. Not impressed.
The theater was clean and the seats pretty comfy.

Cinebarre started out as a fantastic bar/​theater to go to for movies. Lately, though, it has turned into a poor service, poor food place. Service has been extremely slow the last three times I’ve been there, and when I asked a manager if I could put in an order for popcorn on my third visit, he told me to put up my ticket and someone would be right there. I had already waited a half hour with the ticket up and then another 20 for them to come in and see it. Also, the beer tastes like the lines never get cleaned out.
While prices are good, I hope they take their service up a few notches, but until then, I’ll pay over priced places, like Regal, to avoid Cinebarre for now.

After my last experience at Cinebarre, let’s just say that any movie that shows here is a must miss. We arrived 25 minutes before showtime (Inside Out). I went to the bar to get two beers, and was refused service because my companion wasn’t there to show ID. Fine, I get that — I have an OLCC card too — so went back to my seat. Fifteen minutes later we finally saw a server. She refused to serve us because ‘It’s not my row.’ Fifteen minutes later (we are now well into previews) I got up out of my seat, went out into the hall, and found two servers standing at the door, smart phones burning in their sweaty little palms. I invited the one who hadn’t yet refused us service to come and taking our beer order, along with a bowl of popcorn (the Rosemary’s Baby.)
Ten minutes later (now past the previews and well into the movie) we got the (cold) popcorn. Five minutes later we got the (room temperature) beers. We had to ask for the waters. The popcorn did not taste like rosemary and truffle oil, it tasted like old sweat socks.

I’m going to add a star to this updated review. We have been back to give this place a few more chances and the service has been okay. Nothing phenomenal, but not upsetting either. I wish I had more to say about this place and how they made me love them, but I don’t. They haven’t wowed me with service yet. I can’t see them ever getting above three stars at this rate. Employees rarely smile, and they don’t seem to care that you are there. Service is slow, but I do like that they now have an advertisement on the big screen of how cinebarre «works». It gives you instructions on how to have a successful encounter with them, such as when to arrive and how to order and when to pay, etc… So there’s a plus for them and a pat on the back for some minor improvements.

Yeah… If it had better food we would come way more often and empty our wallets… Take note owner!
I am sure we are not the only ones. The difference between twice a year to twice a month!!!

I used to like this place, but now the food is horrible! I ordered the Italian Job pizza. It was flat and floppy, and I don’t know what could’ve been done to save it. A frozen pizza would have been better. I’d say you’re better off eating first and then going to any of the other theaters in town.
Cinebarre used to be such a fun experience, but not any more.

Not sure what’s going on with Cinnebarre.
First, the positives. I really like the $ 6 Monday — Thursday movie prices. We go late at night and there’s almost never anyone there and its like you have the entire theater to yourself! The service has always been friendly.
On my last few visits, though… the food has not been up to par. We’ve ordered many different things and we keep getting our food served to us lukewarm. Last nights burger and pizza did not agree with hub or I later on. :/​
They’ve replaced the seats with some new, leathery squeaky kind of chair and material. The squeakiness drove us (and other moviegoers) nuts. Probably just need an oiling or something.
And.not sure why they took out the pool tables? It was fun to go early and shoot some pool while waiting for the movie. Come to think of it, I haven’t seen the pinball machines either. Darn.

Cinebarre has progressively gone down hill over the past two years. Sure, they’ve added hard liquor to the menu, but the food quality has significantly degraded and now you can’t let your teenagers see a movie by themselves. Used to love this place and was an avid fan.
No more… and that is sad.

If you like to order drinks and food while watching a movie, AND if you don’t mind having a server walking by while the movie is on this place is for you!!!
It’s fun, but the prices are more on the expensive side. Also, the bathrooms are located on the second floor away from the theaters. It’s an odd set up, but sometimes you have to work with what you got! They have $ 6 movies from Monday — Thursdays. On the weekend it’s $ 10.50 for a movie. I ordered a mint chocolate chip milkshake and it was $ 7!!! A bit pricey.

Too damn expensive! Had to go to bar to order food. I like the concept but disappointed with the execution. I’d watch a movie here but pre-​funk elsewhere. In addition– menu limited.
In theatre Brought me wrong beer (8 bucks) and delivered and charged me for a gin and tonic and Bloody Mary I did not order.
On a good note– seats are comfy!

Service: mediocre
$ 6 tickets Monday thru Thursday is the best deal I’ve seen for movies
Happy hour mojitos are decent for the price
The rosemary & white truffle oil popcorn was to DIE for, the menu also had interesting items mixed in with normal food! I definitely want to try the pizza with goat cheese next time!

$ 6 movie with food & booze? Sign. Me. Up.
I had a veggie burger, fries & a glass of vino. not super, but definitely serviceable. as others have said, if you want a gourmet meal, go elsewhere! it’s the level you’d expect at a theater pub– way better than the gross food they serve at AMC.
they have their vegan items clearly marked– thank you!
but… this place smells weird. bad weird.
street parking was easy.
I’m worried this place is going to go under. it’s HUGE & not that many people. then again, I went on a freezing Thursday night.