Capitol Chevrolet

Real nice people with a couple exceptions. They shouldn’t be allowed to sale a car with a cracked bumper and tell the customer that they are the cause of the crack and Then proceed to tell the customer we aren’t going to fix and that they aren’t going to drop the price. It was at least 1000 $ in damage and New bumper with that specific paint would be expensive. Stop trying to snake people, either fix the bumper or come down on the price. It was a really nice car besides all that.

After seeing a car online at $ 10,500 and verifying that was a realistic price via KBB and CarFax, we went to the dealership only to be told the car was $ 14,000. The dealership refused to discuss, and blamed the $ 10,500 price in a 3’rd party they use to post Internet ads.
In talking to my sons roommate — he had a nearly identical experience where a car was advertised at $ 19,000, but was $ 22,000 when he went to the dealership. The did finally sell it to him for what they bought it — $ 19,600.
This is evidence of obvious bait-​and-​switch practices at this dealership — spend your money elsewhere.
Another example of the dishonesty of the used car teams at Capitol (see my review on Capitol Subaru). Spent close to $ 100,000 over the last 16 years there, will nit spend another penny. 4 licensed drivers in the family and 2 cars being bought in the next 6-​months. None will be at a Capitol dealership!

I’m loving my new Camaro, the customer service was great. «Vincent Carter, AKA Bently» was a great guy to deal with and was full of knowledge on all the special features this car has to offer.

I received a service card in the mail as there was a recall on the ignition cylinder for my car (free repair!!) so brought my car in at 8:30 am. There was a little mix up at the counter as my hubby is on the registration but I am not (our fault, not Chevy’s) but the staff helped me get proper authorization so it was no biggie.
The waiting room is verrrry comfortable with padded armchairs, loveseats, wall mounted flat screen monitors, a beverage station, and lots of magazines and newspapers. There is also an enclosed play area for children that is filled with books and toys.
The service staff is quick, very helpful and made this visit a 5-​star experience.

My experience with Capital Chevrolet is great as long as I don’t have to deal with David Gobble in the service department. He is greatly lacking in customer service and will frequently mis quote things. As far as their road side assistance program, I am still unsure of what they actually cover and to me is not a selling point that should be considered. Upon asking for something in writing of what they do cover, after using the roadside assistance, I was informed they did not offer anything in writing so I would need to call to verify what they covered. After calling verifying on more than one call that my situation was covered just to get to the dealership to be told no they didn’t cover that was very frustrsting. During this frustrating service visit I dealt with David Gobble in person and on the phone which just made me more frustrated. This was not the first time I’d dealt with his rudeness and since have requested to not have to deal with him and service appointments have been so much less stressful. Normally I would not post a review of a specific person but it was so horrible because of one person and others at the dealerhip were pleasant I didn’t think it was fair to put down the whole establishment due to one employee.

went to see a vehicle that didn’t technically exist (wrong motor — advertised as one size motor, but it was a different motor that wasn’t big enough). Told the sales guy and he had an «oh, well, tough luck» attitude. I was pretty upset after 45 min. drive to see this vehicle and after confirming motor size prior to drive. Asked for manager and he indicated that «he would make this right and help find us a vehicle that matched our needs». Never heard from the manager or dealership. Unprofessional and unacceptable… Guess they have all the customers they need.

I’ve had good experience with ordering and receiving parts from the service center, but as far as actually having service-​they get a 1.
I called ahead and asked about having the headlight lenses on my Silverado buffed out. I got 3 different quotes from two different people. Finally I spoke with a tech who quoted me $ 69.95 for the low beams lenses. I verified this and explained my truck is a 1997, we’d tried buffing them out ourselves in the past with no luck. The tech said that they would be able to fix the issue.
I asked if I needed to make an appointment and was told no, I could just come in and they’d do the job. I asked when they closed and was told 6 pm. So I left work early that afternoon and showed up at quarter to 5. The service person asked me if I had an appointment. I explained I was told I could just drop in. Then he told me that the detailing techs leave at 4pm and I’d need to come back on Monday. He could set an appointment for me.
I was travelling out of state the next day, and really wanted the headlights addressed before I left for my trip. Obviously that wasn’t going to happen. So since I also had a headlight out (I planned to have them replace both headlight bulbs as well as polish the lenses) I asked about getting the bulbs changed. The tech gave me a puzzled look and I realized that I would not be able to get satisfactory service from the ‘service’ department. I just left, went to AutoZone and they installed the new bulbs for me.
I’ll find someone else to detail the lenses. I’d been to Capitol Chevy when they were on MIssion to enquire about cleaning the lenses and at that time they’d quoted me $ 150 with no guarantee they could get them clear.

I was thrilled to find the right used Camaro convertible at Capitol, despite the dealership being located 600 miles away from my home in San Francisco. The team was very accommodating — they picked me up from the Portland airport and drove me to the dealership, and provided a full team to assist me throughout the experience — customer service, sales, mechanical, finance. This was my first car purchase so I had many questions, and I found the staff to be helpful, knowledgeable, and very friendly.
I came prepared to inspect the car in great detail (coming from out of town), and I’m glad I did. The car was initially provided with bald performance tires and curb-​bashed premium rims. Considering the vehicle was CPO and had only 18k miles, this was surprising, and frankly a bit concerning. The team was willing to provide new tires and replace the rims with a used set in much better condition, but not without negotiating and a fee.
There was one other negative experience, but I’ll note upfront the team did a great job fixing it. When I first inspected the car it hadn’t been detailed yet, and I was promised it would look spectacular afterwards, which was fine with me. They completed the detailing while I was going through paperwork, and when I came out, I found, to my surprise, the freshly-​detailed Camaro entirely stained with water spots. I was upset they hadn’t been removed, and the team tried to explain about it raining in Oregon… only after expressing open frustration and some choice words did they agree to remove the water spots. However, as I said, the team fixed it — they brought the car back around for a second try 45 minutes later and it was completely flawless and beautiful. I was floored and truly grateful.
On the whole, this is a good dealership with a strong, customer-​focused team. I think that at all dealerships you need to arrive ready to identify issues and stand up for yourself; what makes Capitol a good dealership is their responsiveness to raising those issues and the relentless focus on the customer needs and experience.
Thank you for selling me my very first car, a 2011 black Camaro convertible. I am thrilled with my purchase, and glad I chose to fly to Salem to work with Capitol. A special thank you to Darren for guiding me through the day, and to Rolo for his quick and beautiful work on the car.