BMW of Salem

We had such a great experience st BMW of Salem. Brian Kemmerle was our salesman, and although we knew what we were looking for he made it very easy. He seemed very knowledgeable. The test drive route he took us one tested the car very well, including suspension, acceleration and turn control. The whole staff was very friendly and welcoming and the financial manager, James, explained everything in detail for us. Another plus is they didn’t try to rack on additional sales. ¹⁰⁄₁₀ would recommend! My sister bought a used car at the lithia Volkswagen of Salem, and she said it was a great experience, and she was definitely right. Lithia of Salem is great!

Recently had some emergency car trouble and had my car towed here. Tim (in service) got my car in right away and even arranged for a loaner car. Recommend the service here-​and also the customer service!

What I love about the folks at BMW of Salem is they have impeccable ethical standards. It is so refreshing to work with a car dealership that really does focus on meeting the customers needs rather than putting their profitability first. They are a great sales team under the leadership of Mr Taylor and Mr Ostler and willing to work with a customer and solve challenges. Of course they will give you options to purchase but they are all about building a relationship rather than being pushy in any way at all. I 100% recommend them.

Military Friendly!
Pro: Easy to work with. Good listening. Small town/​family style dealership
Con: Had to fly in on a Sunday evening to purchase car. oh wait! That was my problem… and Daniel Barreto picked me up from PDX. I felt like a VIP customer, and I only bought a 320i.
MILITARY FRIENDLY… I shopped five other dealerships. Love BMW, Will be back!

I was involved in a serious accident that resulted in the total loss
of my ’13 X3. Brian did a great job of assisting us in purchasing a
new X3. He helped us search all of the available options but allowed
us to work through the decision making process. At no time did we
feel pressured to make a decision but we we happy with our new BMW. He
has provided great service after the sale which has allowed us to
appreciate all of the features of our new vehicle! I recommend BMW of
Salem and Brian without reservations.
Sent from my iPad

I purchased a certified 2011 535i from BMW of Salem yesterday. I had the best car buying experience in 40 years. The car was ready to go upon my arrival after driving down from the Seattle area. Jimi Hays the Client Advisor was totally professional and fun to work with. The entire staff was friendly, courteous and helpful. Beautiful new facility! For your next purchase I would highly recommend giving Jimi a call. You will not be disappointed. Mike B.

They a alot better under new management

I leased a 2016 228i from BMW of Salem. I love the car, but this review is solely about the dealership. I have not yet used the service department, so most of my comments are about the sales and delivery experience. And this is my first BMW so I cannot compare dealerships. I worked with Brian, who was excellent: knowledgeable, easy going, low in pressure, and efficient. Everyone I worked with was respectful and personable. Communication between visits was excellent: prompt and helpful. Negotiating over price was aboveboard and fair. Dealing with the onslaught of last-​minutes add-​ons was less pleasant (partly because I wasn’t as prepared as I should have been). I was surprised that the delivery and «encore delivery» weren’t better coordinated within the dealership. I received a few conflicting and incomplete emails that required clarification. For example, I was asked to rate my service experience, when I had never used the service department. All and all, though, I would have no hesitation working with this dealership again.

I have worked with Gary in Service many times and he is the absolute best. Extremely professional, thoughtful and accommodating.

Purchased a 2015 228i recently. Good sales department, stellar service department. They fixed a minor glitch with some pesky sensor and delivered the car to my door! Thanks MT.
Anyway, good experience, and I *would* recommend BMW of Salem to a friend or colleague. Oh, and the cars aren’t half bad either.

We have used BMW Salem for years. Sadly at our last visit, we were told our battery «died» in the car — once we left the lot… Really? Now it’s a $ 400 battery or no go… We got a jump start and left! Never to return… What are the odds that a car that NEVER has had this issue– have this happen when its in for an oil change… Consider yourself warned…

I have owned BMWs in the past, and Salem BMW is the BEST! I had an excellent experience with Karim, and had a great & memorable car buying experience.
In a nutshell, Salem BMW should set the benchmark for how other dealership should operate.

I saw an internet ad for a 428i and received a quick response from Jimi Hays. He invited me down for a test drive and loved the car!!! When I got there Jimi was knowledgeable and friendly. I haven’t bought a car in years, but Jimi and James, the finance manager, were great in assisting and made the transaction go quick and smoothly. I would highly recommend!!!

I purchased a certified pre-​owned BMW from BMW of Salem, and it was legitimately an awesome experience. I live nearly 1000 miles away in Los Angeles, so I had to call to ask about the condition of the vehicle. I was wary about purchasing a car out-​of-​state, but Danny answered all of my questions and sent me tons of pictures of the car via text. He even picked me up from the airport… with Starbucks! During our test drive, he was able to explain the function of the smallest, most random sensors and I felt like he knew a lot about BMW in general and my car in particular. The whole experience was relaxed and genuine. I’d do it again in a heartbeat.
My car looks and feels brand new, and I couldn’t be happier.

Good experience purchasing a new 320i. The whole process took about 3 hours. No pressure, great prices, nice staff.

Really like working with the service crew here! Gary and team are polite, honest, and customer service oriented. Don’t hesitate to call them for any help.

Fantastic car buying experience for my first BMW. Test drove with Karim several months before I was ready to buy and was pleasantly surprised to not be pressured to buy. When I was ready, Karim helped me find the perfect car within budget. I will definitely be back.

Can’t say anything that hasn’t already been said. We came down from Portland late on a Sunday and worked with Karim. The whole process went incredibly smoothly, we were in and out in 3 hours from test drive to delivery and we love our new 3 series. It’s our first BMW but not likely our last and we will head out of our way to go here again.

I recently purchased a BMW X5 diesel from BMW Salem. They have a brand new facility. The staff were friendly. Karim was the Sales associate. He was easy to work with and very helpful. Would gladly refer a friend! Overall happy with the experience

Had my BMW serviced here. Good customer service, charge less than others but provided professional work, cleanest auto repair garage I have every seem. Whole dealership is very clean and quite, they clearly know what they doing.