BC Towing

On a road trip up to see the kids and simply enjoy Oregon, when I had a flat. And my precious little car has to go on a special flat bed AND both hubby and I needed a lift to the dealer. It took Onstar a while to find a tow company that could meet our needs. But eventually Allyson from BC towing showed up. What an amazing young woman! Very professional, very sweet (and nope, would not want to arm wrestle that gal!!! LOL). Anyway in no time we were loaded up, on our way to Salem and the dealer. We very much appreciate the assistance of Allyson from BC towing!!!

My vehicle broke down on the side of the freeway and I needed a tow to a mechanic. When the driver finally arrived, he was very friendly and professional. However, I was told by their dispatcher that he would arrive in 1 hour, and it actually took him 2 hours (approximately 8 miles north of their location on I5). If I knew it would take this long, I would have chosen another towing company, or even had an opportunity to walk somewhere for a bite to eat (we were in the middle of a long road trip). Instead, we had to sit in the car on the side of the highway for 2 hours and wonder if we were still getting picked up. I called 45 minutes after the ETA to see if the driver was still coming, and the dispatcher said the diver had to use the facilities, had just left, and «would be there in a few minutes». The truck arrived 20 minutes later. I ended up arriving at the mechanic too late for them to look at my car.

We are on the road again! After our car broke down just before Brooks we were able to get as far as the Pilot Station where we called BC Towing it was 5 PM on a Sunday when the tow truck driver Bill showed up we were going to have him tow us to a mechanic thinking we would have to leave our car and arrange for alternative transportation to Astoria. Bill was able to locate someone to get our car running so we could get back on the road by 7PM he went beyond all of our expectation.

During a record-​breaking rainstorm with 30mph winds in December, BC Towing refused to help me after waiting for them for over an hour, and left me standing in the rain by my car. The driver never got out of his truck, nor even opened his door.
In the holiday rush and preparing for a volunteer event that day, I locked my keys in my car. When the BC Towing driver got to the Walmart where I was waiting by the building he drove right by me looking out into the parking lot. I chased him (with my shopping bags and wearing a dress) waving and shouting but he didn’t see me. He circled the parking lot and disappeared from view. I ran to my car, so he could not miss me when he circled around.
He did not circle around.
After about ten minutes of standing in the wind and rain, getting soaked to the skin, I got a call from his dispatch asking where I was. I stated that I was standing by my car on Row 4, and asked where he went, why didn’t he circle around? He finally came back to the parking lot, and when I asked him «Where did you go? I’ve been standing out here by my car for ten minutes,» he told me he wouldn’t help me if I had a bad attitude. I told him I didn’t mean to have a bad attitude, I just needed to get out of the storm. He said, «I’m not going to help you, you have a bad attitude. I’m calling my dispatch. You can call someone else for help.»
And he drove away. The whole conversation was less than 30-​seconds long.
There was no «I’m sorry it took so long for me to arrive, here, let me get you into your car as quick as I can!» helpful attitude. This driver seemed genuinely set on NOT helping me, and made no move to even start in that direction.
While I was waiting for my SECOND roadside assistance vehicle to arrive, I called BC Towing to alert the manager, Bruce, that there was a misunderstanding with his driver and that he’d left me without helping me get into my car. As a business owner myself, I thought he’d appreciate the input and possibly use it as a training experience. I was mistaken.
Bruce harshly told me that «there are over 100 calls today and you’re number 50. We don’t have time for this. The drivers don’t have to service hostile customers.»
I was distressed, cold, wet through and through, and late. But I was not abusive, didn’t raise my voice, nor in any way HOSTILE. Bruce, the manager, was uncooperative. I told him I was in no means hostile, and in anger, Bruce said, «just go stand by your car and someone will be there in 5 minutes.» I thanked him and rushed back into the rain to stand by my car.
Ten minutes later, Bruce called me and said he had talked to my insurance company and they had dispatched someone else to come help me and that he would not be sending anyone to unlock my car (even though, apparently, someone was within 5 minutes of me.)
A few minutes later, my true «hero» arrived, a sweet young man, Shawn Hererra, owner of Lockout Pros LLC. He jumped out of his car, rushed to my side with an umbrella and proceeded to unlock my car on his first attempt and I was on my way in less than five minutes. Lockout Pros was the hero of the day and I appreciate this company and will tell everyone I know that Shawn Hererra of Lockout Pros is courteous and professional.
And I’ll never, ever use Bruce at BC Towing again.

Incredibly infuriated with the lack of professionalism and common courtesy my mother received from B.C. Towing today. The employee that arrived to help her retrieve her locked keys in her car claimed she had an attitude and left her stranded in the pouring rain… When she called the company back they told her it was their policy to not help hostile customers and they back up their employees’ decisions on that. I’m literally still in shock over it. Anyone who knows my mom knows she is far from hostile. She is a successful business woman who was dressed in her best and on her way to volunteer for the Salvation Army. (Which, might I add, she still went to, and with a radiant smile to boot, DESPITE being left in wind and rain for over 2 hours because of this shocking situation). Any company that would leave a lady in distress receives zero votes from me. Will do my due diligence to spread the word about this disappointing excuse for a company.

Tonight the radiator broke in my Subaru! Which sucks because I was heading back into Portland from Salem, and I ended up feeling a bit stranded.
My insurance routed me through B C Towing. Needless to say I did not spend as much time under the stars as I had thought I would. The tow truck showed up nearly 20 minutes before estimated! Sean was the nice guy who got my car loaded up. My friends and family arrived to help with getting me home.
Then just as we were about to take off my good friend’s car went dead! Sean got right out and helped us jump start my buddy’s car.
Great service, super professional, and very resourceful. What a weird night!

BC Towing is the company I get routed to for my insurance covered roadside assistance. I have needed their services twice and they have been professional, on time or early, friendly, and helpful — defying all stereotypes of a typical towing company.