Genuine Motorcars, Inc.

We appreciate the folks at Genuine Motors. They select high-​end, low-​mileage used cars and what you can count on from them is that if there are any quirks needing attention, they will handle it. We’ve purchased three vehicles from Genuine Motors, the most recent a 2013 Mercedes ML SUV. There was a slight whistle in the window when traveling over 75 mph and they had the window re-​sealed. The engine light came on and they immediately sent it to the Mercedes dealership to fix. Nick was our latest sales person and he was great. We will continue to be repeat customers. You might pay a slight premium for a low-​mileage luxury car, but the peace of mind knowing that owner, Joe, and his helpful staff will make sure you’re happy with your purchase.

We had been looking for a Lexus SC 430 for quite some time all over Florida, in checking
a unique beauty showed up at Genuine Motorcars, 2006 Pebble Beach Edition. Called to inquire and got to speak with Nick. Was able to see great pictures and write up on the car but was able to ask Nick was it worth a 3 ½ hr drive to see it? He said they sell 10 – 12 of these a year but this one was special, very clean, one owner and spent most of the years in AZ, worth the trip. We drove out two days later and Nick was right, great car, clean Car Fax. We made the deal, my wife and I went to lunch and came back an hour later and drove the car home. Could not have been an easier transaction. On the way home we noticed the horn did not work. Called Nick the next day, he spoke to Joe, the owner, and because of the distance he said take it to a local dealer or mechanic which I did. Local mechanic diagnosed the issue, was a $ 400 fix. No problem, Genuine Motorcars authorized the repair and covered the cost. Based on our experience I wanted to upgrade our 2006 Lexus RX 330, I asked Joe to look for a 2013 – 2014. Two weeks later Nick gives me a call, Joe found a 2014 with the color and options we want at an auction. With no obligation I said it sounded great, Genuine Motorcars bought the car and sent me the info and photos. I wanted to trade in my 2006 as part of the deal which brought in Charlie to negotiate. We worked out a fair trade, drove back to St Petersburg and in an hour drove our mint 2014 Lexus Rx350 with 20M miles home. As another show of service, Joe, the owner, said there was only one key but said he would get another. Because of the distance and the need to have the vehicle present to program the key, had to take it to a local Lexus dealer. I did just that, $ 391 later I had a second key and a week later had a check for $ 391 from Genuine Motorcars. Joe with Charlie and Nick run a great dealership with terrific cars and first class customer service. Would not hesitate to go back to the team at Genuine Motorcars. Check out their inventory, they have some very nice cars!

I bought one of their trade-​ins on December 5^th, 2015. It was a VW Passat, which isn’t typically what they sell. I was sent home in the car with the oil light on, tire pressure light on and not detailed. I was told that I should bring it back in to them in the following weeks so they could take care of the maintenance. I did so, not once, but twice. The first time I left it with them for 3 hours and all they did was change the oil. The second time I had to bring it to the VW shop myself in order to have the tire pressure gauge looked at. It is now January 5^th, 2016 and my car has yet to be detailed. Do not make the same mistake I did and trust them to complete the work they promised. I am sure they do not treat the customers purchasing porsches this way. This is by far the worst car buying experience I have ever had.

My 88 year old grandmother wanted her Caddy back. We traded her 2002 Deville for a 2012 Buick and she hated it. No trunk. Too many blind spots. Unfortunately Cadillac stopped making the DTS in 2011. Everybody stopped making big broughams. And Grandma didn’t want a used car. So I spent the better part of 3 months on Autotrader and like websites trying to find a 2011 in as spanking new condition as possible from my perch in DC, advising Grandma in Florida. Since she already «knew» the car as the 2011 and 2002 were not drastically different, I was, for the first time in my car buying experience, ok with not having driven the exact car I’m buying before I bought it. I was not, however, remotely comfortable with an internet deal — That is, until I met Aaron, Genuine Motorcars’ General Manager. I saw an add for a 2011 DTS with 10K miles. How is that remotely possible? It was even white, Grandma’s preferred color. I had prepared myself that I was going to have to Ohio and drive a red one to Florida that had 45K miles. Not Ideal. But when I saw Aaron’s caddy online — photos not even posted yet — I called him and asked him to take it down, it’s sold. And he did (after a $ 500 take-​it-​off-​the-​internet refundable deposit). He hadn’t even sent it through the ringer yet to get checked out, but updated me along the way as he did. He was very open and honest with his investment into the car as we agreed upon a price — which was the list price. The price was very fair within the range of what this particular model should have been worth. After the car was checked out, we fedexed all the papers back and forth and the car arrived at Grandma’s doorstep a week later. And she absolutely loved it. The only thing Aaron wasn’t timely about was chasing me down for payment of the transit fee. I was traveling overseas when the car was delivered so he waited for me, patiently, to return. Simply outstanding, trustworthy service. I would not hesitate to buy a car sight unseen from Aaron again.

This was the first time I have ever purchased a car unseen that I found on Ebay. When I purchased my 2009 Lexus SC430 the ad said it was in showroom condition and the sales rep also said the car was in pristine condition but when it arrived at my home I noticed 5 scratches that many people wouldn’t complain about but since they said the car was perfect I couldn’t help but complain.
I started to feel very uncomfortable later that day thinking I purchased a lemon and demanded that they take the car back. To my surprise, Joe said I need for you to be nothing but 100% satisfied with your car so please take it to any Lexus dealership of your choice for a complete inspection of the entire car that cost $ 320 which they paid for and also bring the car to the body shop of your choice.
To make a long story short, every autobody shop that inspected my car said the car cannot be spot painted but instead needed to painted over in large areas. I got three different estimates, the highest was for $ 3,500.00 but ended up choosing the lowest for $ 2,200.00 and also felt most comfortable with. When I called Joe about the estimates, he said if you feel comfortable with the bodyshop then please schedule a repair date asap.
When the time comes that I am shopping for a new car once again I will most certainly be calling Joe and Genuine Motors once again!
Thanks Again,
Steven

Nice guys, great inventory. Picked up a super clean, low mileage import. Added bonus is that they politely offered the extended warranty only once, and didn’t hammer me when I declined (most dealerships will hound you to death or structure the financing to inextricably link it into the transaction). My only gripe is partially my fault: the car had pulsating brakes which I called out on the test drive. They had the pads replaced, but there was only marginal improvement. After taking possession of the car, I found the problem was actually warped brake rotors, a $ 350 repair. I should have pressed for a full diagnosis or refused to delivery until it was resolved. Oh well, live and learn.