Walmart Tire Lube Express

Great staff, clean environment, poor management. I went in to get 4 of my tires replaced. I was told that it would be a 2 hour wait due the other cars still needing to be serviced and that management has his workers working 3 hours past their shift. Mind you that I came in at 5pm and there were a lot of people before me. So it was my fault that I should have came in when it wasn’t rush hour, but shouldn’t management be aware of when business gets busy? Maybe they should beef up their number of staff on busy days as opposed to having customers wait and overworking their wrench men (pun intended?). I ended up having to wait 3 hours and 15 minutes. The wait was horrible. I had to go aisle shopping twice for the time to pass by. Tires were being worked on when I came back. The manager was nice and we engaged in conversations about balancing the weights of the wheel, TPMIs, and how it was busy the week before. Cool. I don’t know if they were supposed to wipe down my windshield or vacuum my seats like the other places do, but they didn’t and I didn’t mind as I just wanted to go home. Advice for anyone coming in to get their vehicle serviced: MAKE AN APPOINTMENT OR COME WHEN IT IS NOT BUSY or you will be busy aisle shopping like I did for 3 hours.
Alvin

Told me it would be 45 minutes to get 2 tires mounted and balanced. Took they 3 hours!!! I sat and watched a car pull up and be taken care of with in 15 minutes of arriving with no appointment. Yet it took them 3hrs to do mine. I could have bought the tires and taken them some where else to have them mounted in 3hrs. I will never do business with them again and will not recommend them to anyone.

The Walmart Site to Store pick is a great idea to save shipping costs. After yesterday I will gladly pay shipping costs!!! I received e-​mail confirmation that my orders were @ the store. Great… I wait till I get confirmation that both of my orders have been shipped to the store so that I can save a trip.
Once I got there I went to the site to store section in the back of the Walmart. I press their little screen that says «press here if you need help». Lots of employees walk by & ask if I have been helped. Very polite! Once I finally get help the gal asks me what my items are. After a while she returns with one of my items. I think by now I have been there maybe 10 minutes? I am asked again what the 2^nd item is. I explain that it’s an electric blanket. Remember, I have received e-​mail confirmation saying that both of my items have arrived & were available for pick-​up. I am now told «your item is here somewhere in the store». I ask if I can go & pick up the items that I need @ the store? I am gone maybe 10 minutes maybe more??? I return & several more people ask if I have been helped… more time passes. I explain my story that someone is supposed to be looking for my item that is «somewhere» in the store. More time passes & one of the nice gals that was initially helping me finally came out. They cannot find my item! They think that it has been scanned as received & has not been put in it’s proper sort bin. I am supposed to come back the next day. They should know where it is by then. If they cannot find it I can get a refund. Grrrrrrrrrrrrrr :-(