Le Nails

Terrible place! Very dirty, I went in for manicure, the lady was nice and she wanted to make sure I’m happy but they did a terrible job! I went with Ok nails and was debating if I should do just color change or manicure, I wish I didn’t choose to do manicure. They don’t know how to cut cuticles, they don’t know how to put color. She tried red with two nails and she put it all out and told me she will clean later, that’s when I got up and left! I paid and left, no one came to talk to me knowing that I was very unhappy anyway! Very bad experience

The ladies here were very nice, however, I felt they were seriously disorganized. I got a pedicure with my boyfriends daughter and that was okay, but I was disappointed the massage chairs didn’t work. Then we sat down to fill my gel nails. After she replaced my broken ones she had me move so she could take care of another customer to «let my nails dry!» Unbelievable. I also picked my gel color in this time and their polishes are in a box on a table. Not having a sample for their polishes is one thing, but to have to go through a box is a bit old school. Some people enjoy that experience though. I probably won’t come back unless I don’t have any other options.

Le Nails is responsible for probably the worst customer service experience I’ve ever had. I was in desperate need of a pedicure and decided to give this place a chance since I was already at the mall and it was convenient. I was in a little bit of a hurry, and I went in and asked how long the wait was. I was told just a few minutes. They had me sit and soak my feet while I waited. A couple times, I asked the girl working on someone in the chair next to me how much longer it would be, but I couldn’t really understand her responses.
After sitting there soaking my feet for 30 minutes, a customer walked in that I could tell was a regular since she seemed to know everyone who worked there. She said she needed a pedicure, and she noticed a few other women waiting with their feet soaking, so she asked if she should come back later. They said no, and then about 3 girls emerged from the back room that were suddenly available. So they started working on this regular customer right away.
So I toweled my feet off and walked out. A couple minutes later as I walked into Dillards, I turned around and saw a woman chasing after me. She was begging me to come back and told me she’d give me $ 3 off. Pathetic!

Horrible! I really thought I was on candid camera by the way they treated their customers was unbelievable… very. .very dirty …unsanitary salon. i went in for a pedicure and I had gel polish on my toes and they told me to take it off myself and handed me foils. Then this lady that worked there said u r in wrong seat after they told me to sit there and I had to move with foil on my toes. The best part was they said I took the gel off wrong and they charged me $ 31 instead of $ 18 bc they had to redo it. Seriously??? Why was I taking off my own gel in the first place???
I was so upset that i just wanted to get out of there as fast as possible. This salon just cares about taking your money and could care less about their customers!!! Stay away!!!

I didn’t want to go here after reading the reviews but my husband talked me into it since we were already at the mall and I’m so glad I listened to him! They were extremely nice and easy to understand, plus they did a great job on my nails!!!

HORRIBLE!!! Dirty, demanding of money, not friendly just awful. While shopping my mom and I decided to stop in and get our nails done. Huge mistake. This place is soooo dirty and the staff doesn’t speak to you. I got a manicure before she even did it she asked me for money, my mom got a gel fill and asked for payment before hand. This place is awful absolutely the worst. I am currently waiting for my mom to get finished I won’t even sit in the chair for my nails to dry because it’s that dirty. This place needs to be closed to redone.

My wife and I decided to give this salon a shot, both of us to get pedicures and she wanted a gel manicure afterward. We had to wait a while but it’s a holiday weekend so we expected that. They are terribly understaffed, as they had the same lady doing both of ours at the same time. My feet were soaking while they worked on hers. Meanwhile I was ignored and my water grew icy cold. My wife had to ask for the polish to be fixed after the lady messed it up, she was really just going to leave it like that! After my wife was done she stated again that she wanted a manicure. They said ‘ok’ and 15 minutes later asked her to pay. After waiting so long and being ignored she didn’t even want it. That’s the whole reason we went! My leg massage felt great, but I was really looking forward to the sea salt scrub, but didn’t get it because what is standard at most other places cost extra. Poor service, and very disappointing!

This is, by far, the worst nail salon I have ever been to. I called & asked if I could come at 7:00 pm, knowing they closed at 9:00 pm, figuring this would be MORE than enough time to do what I needed. I came in about 5 min til 7:00, to be early, and waited for almost 30 min. I paid for a full set, with a design on each nail and a pedicure with French tips ($ 70!). I asked them NOT to paint the 2 big toes (they were sore & super short– not worth painting). The first tech said she can’t do designs (no reason why) and I’d have to come back in 25 minutes (after she finished my full set), so I paid and went for a short walk. I should have said no, but I was trying to be nice. So, when I came back (and waited 20 more minutes) another tech started on my pedicure/​French tip paint, or so I thought. She asked me what color & I explained that I paid for the French tip, excluding the big toes. She said no, I had to pay $ 5 more. Not a lot of money, but I already paid $ 70! So I told her no, just put clear on. She tried to argue with me & I told her just paint & complete what I asked for. By the time the lady was finished, it was after 9:30.
I chose this salon for convenience (we were staying at the Drury Inn) and because we had a wedding the next day. I should have just gone without the nails & pedi. I am STILL fixing the mess I made on my nails, almost a week later. I just wanted to relax before all the wedding festivities!
DO NOT GO HERE! IT IS NOT WORTH THE MONEY OR TIME!
I would have come back and asked for a refund from the manager, but figured it was a list cause. Plus, I didn’t have the time. If I can warn people beforehand, that will be enough of a refund for me!!!

Awful. We made an appointment and they didn’t even write it down. The people didn’t help basically at all. They told me it would be 15 dollars extra to get the same design on two nails. It was ridiculously disorganized. Never again

I happened to be at the mall and needed a quick mani before heading back to work after vacation. I decided to stop in Le Nails and just get their basic $ 12 mani. There was no one else there so I figured it was a good time, however there was no one there to welcome or greet guests. I finally tracked down a lady who said I would have to wait.
«Um, hello… There is no one else here can’t someone help me now?» She told me the tech who was up next was out on his break and to pick out my polish and go have a seat at his station. I should have walked out then, but by the time I sat down he was back. He sure was on break, he smelled so strongly of cigarette smoke it was really disgusting!
I told him I just wanted a regular mani (advertised for $ 12). I told him I previously had gel when he started taking it off he seemed put out that he had to remove gel polish, and continued to push the gel mani after I repeatedly said no. Once he realized he was not getting an upsell, things started to get worse. He filed my nails so far down and didn’t remove the rough edges, I asked him after he made me wash my hands if he was going to clean that up and he says «you should have said so earlier.» He quickly slapped some old nasty polish on my nails (and told me he didn’t like the color, really?) and put me under the dryer. He seemed more interested in the side conversations with a young woman who kept interrupting him. I got no lotion, hand massage or cuticle oil used on me. My nails are all bubbly and already peeling off at the corners!
When he asked me to pay, he said it would be $ 15 and I said, «No, your price chart says $ 12, he told me it was $ 3 more because he had to remove my old polish, I have NEVER gone to somewhere where they don’t remove old polish as part of the service.
I will NEVER go here again and I hope you won’t either!

I want to like this place. The nail techs are super nice, I like them all. But they all seem to be afraid of the owner, EVERY time I’ve come in they’ve been looking over their shoulder. The owner changes prices as she goes, and is just too fake for me to come back. (My husband is Vietnamese and he’s told me some things she’s said.) But my last time there was the last straw. My shellac manicure was terrible — dull and not shiny — strange and bubbly. The sweet nail tech knew this and was apologetic. (I know this is due to bad lamps). The owner not only tried to charge me MORE than she originally quoted, but acted like she was doing me a favor when she charged me full price what it should have been. I’ve never been to a place that charges to take off the shellac from your last manicure. I would just go somewhere else. Too bad, the girls that do the nails are so sweet and funny. My nails have already chipped and I got them done less than 5 hours ago.

I love this place. The service has always been quick when I’ve come in, and with the drying agent, your nails are dry in five minutes, too.

WORST NAIL SALON EVER!!!
Would give zero stars if I had the option! Went in with two other girlfriends who wanted a mani/​pedi; I wanted a mani. We were trying to catch a movie and asked how long it would take. They said ten minutes. About five minutes in, my friends were sat in the pedi chair and had their services start. 15 minutes later I was sat down and given a tray to place one hand into. Ten minutes pass and I turn to two teenage girls behind me and ask if they were waiting for a service, only for them to reply that THEY HAD BEEN WAITING FOR TWO HOURS!
Poor things, one of them came in the day before and was back to fix a nail that had broke. One nail and they made her wait two hours. I stood up, walked over to the pedi area, only to find the guy who started me with my tray was beginning work on one of my friends. I asked if he was planning on starting my nails any time soon, and he stated that his boss told him to take care of my other friend (cause she’s paying more money, I’m sure). I just about lost it at that point. I went to the Supervisor and started questioning her about sending my manicurist to my friend (while I was probably going to have to wait for another 20 minutes with no explanation, and with my hand sitting in cold water) and also about the two girls who have been waiting for two hours to get ONE nail fixed.
Her response was a firm tap, tap, tap on my arm and «Honey, I’ve been in business for 17 years. Those are paying customers.»
REALLY!!! You did not just smack my arm and then explain that you treat all customers like this AND then they keep coming back???
I was done. I asked the guy who attempted to begin my mani for some nail polish remover so I could at least take my own polish off and take care of my nails myself and he obliged. Under no circumstances would I ever patronize this business again!