St Croix Cleaners

DO NOT GO HERE! I brought two shirts here (only because it is right next to an amazing tailor — Tom’s Tailor) and received them 3 days later. Sadly, I did not check them when I was at White Way to see if they had been properly cleaned until I got home. Both of the shirts were badly wrinkled and the white shirt that I had brought in had black stains on in… stains that were not there when I brought the shirt in. So, I decided to bring the shirt back in the next day even though the cleaner is out of my way. After showing the worker at White Way the stain, he agreed to re-​clean my shirt at no cost. HOWEVER, after going back in to pick my shirt up after the re-​cleaning two days later, I made sure to check for stains before I left. Disappointingly, I found yellow stains on the back of my shirt this time, which were also not on the shirt when I brought it in. At this point I had been disgusted with the quality of service at the cleaner and asked for a refund, however, the girl behind the counter refused to offer me the refund and said that the only thing that she could do was send it back to be redone. Knowing how that had gone the previous two times, I decided to cut my losses and take the shirt to a cleaner (Uptown Cleaners) who could actually get the job done on the first attempt. Do yourself a favor and avoid this place at all costs!

i lived across the street from this place for a couple years. The service is pretty standard. Dry cleaning is pretty simple. Either it works or it doesn’t. The prices were moderate, and it was close. I couldn’t complain. I probably put 5 items a week through there. The few times they screwed up the pressing they were more than willing to have it done free of charge and appoligized. If you live in the area have no fear sending your items here.

I live close by and rely on their services 1 – 2 times per month. Generally, the service is fine and the prices are slightly above average. My only gripe arose from an occasion when I brought in a necktie I had stained with a drop of blood (it was a nose-​bleed; I’m not Dexter). I asked if they thought they could get the stain out and they assured me they would. I picked up the tie a few days later and everything looked good in the store. When I put the tie on a few days later, sure enough, the stain was still there. Bummer. Not a huge deal since it was my fault, but I wish they would have told me the attempt was unsuccessful and offered me some kind of refund or store credit.

I use White Way because I signed up w/​them to pickup my clothes from work, charge to my credit card on file, and drop them off at work when they’re clean. I just call them to say I have clothes ready and they stop by within a day or two to pick them up and I have them back within 3 – 4 days. It’s fantastic. They charge I think $ 0.25 extra/​piece for this drop off service but it’s totally worth it!
UPDATE: I’ve now had 2 sweaters with a pattern where it looks like the dark colors ran into the lighter areas. Not happy but haven’t complained to them yet. Make me question the quality of the cleaning, though — we’ll see how the customer service experience goes now…

i took my clothes here for a year +. they never messed anything up. they didn’t charge too much. they weren’t terribly friendly or unfriendly. all in all, nothing to complain about and nothing to rave about. if i still lived near here, i’d still take my clothes here.

If I could give this place negative stars, I would.
I had an awful experience dealing with this place. I managed to put an L-​shaped tear into one of my suit pants and went to White Way for repair. I was told when I dropped the pants off that their reweaver was amazing and that I wouldn’t even be able to tell that they had been damaged. After they were repaired you could easily see where the tear had been. I was not happy. They did not contact me at all during the repair process to tell me that the repair would be visible. I left the pants there when I went to pick them up because I wanted the reweaver or someone to look at them and explain to me what had happened. Each time I stopped into the store or called I was told that someone would get back to me about it. It wasn’t until I sent an email threatening to contact the Better Business Bureau that I was able finally talk to the management. The gentleman that I talked to said that they had accomplished what they had set out to do: fix the tear. I was always under the impression that the whole point of reweaving was that it was supposed to be invisible. I also forgot to mention that I was charged double what I was quoted from the very beginning. Anyway, he just would not budge at all. At this point all I wanted them to do was undo the shoddy job they had done so I could send the pants to Chicago to have them fixed. Nope, he wouldn’t do that. He did offer me a $ 10 store credit for dry cleaning. SWEET. I have never had such a horrible experience dealing with a business in my life.