Spa Gabriella

Is this place even in business still? I had a crowd cut voucher I was never able to use as like others mentioned they don’t call back. Now that its expired I should still be able to use what I paid for it, but now their number is disconnected and there is no email listed to email them!

As the previous reviews mentioned, booked an appointment is awful here. I literally called 10 times just to get through. As noted leaving a message does not get you a call back. However, I was persistent because I had purchased a living social deal for a facial, massage, and pedicure. I give the spa 0 stars for their front desk service — literally the worst I have ever had.
Upon arrival it did seem like a relaxing spot. They have nice robes and a selection of beverages to choose from. What I did not care for was the wait time in between all of my services. It was a wait of about 15 minutes in between each service. This just got frustrating, especially when no one told me how long the wait would be. (I do have other things going on during the day!) Also, the person who did my facial was a little pushy on the products which were rather expensive. I wasn’t in the market for a $ 150 face cream so I just politely nodded. The really awkward part of the entire ordeal is that I believe I was forgotten about at the end. After my pedicure the women told me she would let me dry and come back. Twenty minutes later she still wasn’t back so I awkwardly got up and changed and went to check out. I also feel like they incorrectly charged me a «massage tax» at the end of the service. I have been to multiple salons throughout the cities and used many groupon like coupons. However, I have never been charged a «tax». I did look this up when I got home and there is some sort of massage tax but it should only be charged on the discounted rate and I fail to believe that the tax on a $ 40 massage is over $ 10 (25% tax, really?). Thus I give the services 2 stars.
I will not be returning to Spa Gabriella despite their claims of awards. The living social deal was nice but not worth the effort it took to book and the awkwardness of the visit.

My sister and I booked appointments here for a 30 minute massage, manicure, and pedicure so that we could relax the day before her bachelorette party. We used a «sudden blitz» deal that we had purchased several months ago. We both agreed that our experience here was not relaxing, and not even worth the discounted price we paid for it. We were told to put on robes and taken into our massage rooms. There was no hook in my massage room to hang my robe, so I had to put it on the floor. My massage was basically an experiment in how much oil my massage therapist could put on my back. She just kept slicking it on! My sister said that her massage therapist kept yanking and jerking her arms and legs around really sporadically. We were both hopeful the mani/​pedi would be better, but it went downhill from here.
They only had one nail tech on staff, and while she was perfectly nice, she was not very good. She went back and forth between the two of us, and it took two and half hours to get our mani/​pedis! My cuticles had paint all over them, and there were parts of my nail that only got one coat of paint and you can clearly see that the paint was not evenly applied. My sister’s nails chipped less than a day later.
We were at this salon for three and a half hours for services that should have taken half that time. I feel that when I booked the appointments, the front desk should have told me that we would only have one nail tech and it would take longer. To top it off, we had to pay a $ 3 massage tax and $ 1.50 for the nail files used during our mani/​pedis. This just seemed tacky at a place like this.
For what is supposed to be a relaxing experience, this just turned out to be a stressful debacle.

Used to love this place: the fun girls who worked here, available tanning beds, great prices. Now it’s a bit hoity-​toity: very «service-​oriented» (How can that be bad, right? Well, dude, I just want to tan. I don’t need water, or soothing music, or iced tea. It might be nice if you remember my name, but just say hi and let me go.), low lighting, [sigh] it’s almost too nice.
It IS better than getting growled at by the chicks at Catch A Tan, but they ARE about the same price and equi-​distant from my house. Decisions decisions!

My fiancée had a nice massage here once upon a time.
So she wanted another one…
So she called and left a message, and got a call back a week after she wanted the massage…
So she tried again, left a message, and never got a return call…
So she called again, and is still waiting for her call to be returned…
Meanwhile, she is enjoying a massage at a different place, a place that answers the phone…
It sounds like the massages are great, the customer service on the other hand…