Sinclair Grand Wheeler

It’s been awhile but I’m still upset about an experience here. We had followed the manager from another station on Grand to this one. My husband and I had been loyal customers gas, oil changes etc for over 20 years. My husband was filling up and tripped on the hose, NOT the stations fault. He cut his head and we found out after a visit to urgent care had fractured his elbow and knee cap. The station knew he had tripped, they gave him a bandaids for his head. When they didn’t see him after a week, he filled up every 5 days or so, I would have expected a call. It has never come. This is no way to treat a customer period, new or long time. We have never been back and never will be, common courtesy, simple caring would have had them call. Yes they had our numbers, remember over 20 years of patronage. Was the lack of response fear of being sued I can’t answer, I’m sure a nuisance suit could have been filed either way, a call would not have changed if we were going to sue.

Sinclair is the old fashioned diner of the TC auto shop industry. Step into the Sinclair station and you’ll likely be greeted with a gruff ‘hello’ and a pause, as the smudged gentlemen on the other side of the counter awaits your order. No sales pitches, no run-​arounds. If you want a conversation, head to one of the national chains. This place is all business. And I love it!
I’ve been going here for close to 3 years. Mostly for oil changes, gas fill ups, and routine maintenance. Oil changes are fast and affordable, roughly $ 30. Maintenance work has always been honest and effective. Last winter my brakes finally started squeaking after 5 or so years. I brought the car in, asked about new brake pads, and was told later that day that my brakes still had life left and just needed to have the ice sprayed off. No charge!
Also of note: one of the last full service gas stations in town. Nice feature.

These guys have the worst customer service I’ve ever experienced. They said they could look at my car the next day so I brought it in but they kept it for four days before they even looked at it. They never once called me as to its status so I had to call every day after which I got the run around.
They’re prognosis was that I needed a new computer and then charged me $ 165 to tell me it was going to cost $ 1,000 to fix. That didn’t sound right so I got a second opinion that came out to be $ 300 and a 1 hour fix. If you have a problem with your car, I’d go elsewhere.