Sears Auto Center

So I go into Sears with some break problems, and they recommended $ 1000+ worth of repairs. Maybe they thought I could afford it since I was in a suit that day? I couldn’t afford that, even though they gave an extremely detailed description of why each repair was needed.
I took my car back to the repair shop where I actually bought the car, and they said that, no, there wasn’t thousands of dollars of repairs needed — and that anyone who recommended otherwise was pretty shady.
I’m no auto mechanic, so it’s incredibly important to be able to trust who should repair my car. I’m not sure this place is it …

I had a engine swapped out there. They tried to scam me by upcharging on the engine (which I found) by over $ 1000. After going back and forth with them i did go ahead with the major work. The customer service here was sketchy at best and the work they did was even sketchier. Would NEVER go back.

The most unexpected/​coolest thing happened during our first visit to this Sears store a couple weeks ago. While the customer service we received was fantastic, it was another customer who went above and beyond to help us! We went to replace some seemingly dead batteries for the BF’s Craftsman power tools, or at least check out our options. We got sidetracked a bit by some awesome deals they had on jeans for him, but eventually made it to the tool department.
The guys (and gal) there were super helpful when they brought out a charging cart (a portable station with various battery chargers on it) so we could test our 2 batteries to see if it was for sure the batteries, or perhaps our charger that was bad. While going through the process, a fellow life-​long Craftsman tool user overheard our conundrum and offered some advice. He told us about a trick he’d learned to revive «dead» batteries when they’ve been run too low and won’t accept a charge anymore. After he’d given his advice, I’m pretty sure he left the store (or at least the department). Then, 5 – 10 minutes later, he reappeared and asked a member of the staff to open up a brand new charger on the shelf to see if it would help fix our batteries… and sure enough, it did! It was crazy… I don’t know how much the staff was delighted with the random act of kindness that was displayed, but we were ecstatic… the guy just saved us over $ 100 (even if only temporarily, because the batteries are still likely to die at some point).
We did end up buying the said jeans we discovered, and they were running some special where you get a $ 10 gift card for every $ 50 you spend on clothing… so we ended up with $ 10 towards a new battery when the time comes :) Honestly, the experience we had was great (even random helpful dude aside), so we will likely choose this as our Sears shopping location in the future.
Oh, and FYI… if you buy a Craftsman hand tool (wrench, screwdriver, socket, etc.) and it ever breaks, bring it into Sears, and they will replace it for free as part of the Craftsman lifetime guarantee!

The first time I came here, the technicians were extra quick, attentive and helpful. They even told me that I could get a better deal on a needed muffler repair elsewhere. So when I needed a minor repair done this time, I went there with no hesitation. At 10:15 they said two hours. After nearly two hours, the car hadn’t even moved into the garage. So I went and got lunch. When I came back, they said it needed more parts and two more hours. Now that two hours is up, and I have no idea if I am even getting close. In this terrible economy, it shouldn’t be hard to find people who want to work for their money. Until Sears finds a few more people like that, I won’t be back.

While I was going to my eye exam, I thought I’d get my oil changed. Boy was I glad I was early. It took me 45 minutes before I was greeted and checked in. There was a line of 6 people behind me and one guy infront who had been there for who knows how long. Bring a folding chair and a drink to wait in line.
There was one customer service agent and the other agent was just going around laughing and joking with the technicians. He just kept saying, we will be with you in a moment. I felt like I was on a 800 number line… except no hold music. I felt like an idiot standing there but then I had to go to the optical center afterwards… so I was stuck.
It took 2.5 hours for an oil change. I recommend trying a different location.

I waited 4 and a half hours for them to fix a flat tire. This is ridiculous. How do they stay in business?
Note– this happened a few months ago. After tweeting about it, they offered me a free oil change to make up for it. But it was really the worst customer service I’ve ever had.

KIm Kardashian has her own line at Sears? Really? Like she would ever be caught dead wearing anything from Sears…, but I guess its one more place for her to get her «brand» out there. Blech.
I never used to consider buying clothes from Sears, but they actually had some pretty clearanced out inexpensive work out wear, along with some actual cute tops.
Their buyers have seemed to step up their game from back in the day.
Was it smart to buy the work out wear? Probably not!
I’m NOT one of the super intense, super serious work out fiends that needs the wicking fabric high performance shirts, but damnit if the marketers and merchandisers didn’t get to me.
I tried one on and they are pretty comfortable. So being the shopping tool that I am, I bought one in hopes that my super intense moisture repellant shirt would motivate me.
Lots of clearanced out and sale items on the rack.
Including the super intense work out gear.
Store is clean as were the dressing rooms.
Gal checking me out was nice.

Had trouble with a bad battery, got a test, good price on a replacement, affordable service and nice people. Fast service compared to the competition, though sometimes the coordination level among employees was lacking. Nevertheless, in the field of auto repair (always a challenge), these folks rank high.

We decided to attempt black friday shopping at this dive. Yikes. I don’t even like this place for the DMV location let alone shopping. We were out of there in 5 minutes, it was that bad. It appeared as though the bottom floor had lots of clothing and shoes and the upstairs was appliances and stuff. Not a big fan of this store.