S &l Team Cleaning

Terrible cleaning service… DO NOT USE. We were going to use them to clean our new house and our old town house that we are trying to get rented out. We purchased their service through a coupon site. They wouldn’t come clean our new house until we moved in, which wasn’t what we wanted, but we went with it. Thank goodness someone was staying at our house when they came to clean. Two people came and they were terrible. They rushed through things, ignored other items & started to pack up to leave a half hour before they were supposed to. Our company made sure they stayed until their time was finished and had to point out multiple items that they did poorly.
We schedule them to come clean our town house before our renters moved in, and they won’t clean it because no one lives there. We didn’t want them to do their stupid «move out/​move in» clean, we just wanted the basics done and we would pick up their slack, because we new there would be a ton. They wouldn’t help us out at all or work with us to get something done even though we had paid for it. When I talked to their manager, he sounded like a broken record and would not answer my questions. I highly recommend staying away from this company and finding someone else that is professional, that has better costumer service and a better cleaning service. They are a total waste of time and money…

DO NOT use this cleaning service. We had them come in for a cleaning last week before a party. They sent 2 people for 1.5 hours and we paid like $ 68. I asked specifically for the nitty-​gritty deep-​cleaning stuff I cannot do due to a herniated disc in my back. I cited corners, under the couch and entertainment center and a thorough job on the floors. Well, they did not do under the entertainment center, and the floors still had obvious spots on them that could have easily been buffed out by a little scrubbing. Also, the stovetop was just barely wiped down when it needed a good scrubbing. I think they spent the majority of their time rearranging my 2 year olds toys, which is absolutely pointless.
My MAJOR complaint was that when I came home, I opened the microwave to see if they had cleaned it (they had, and pretty well), the top part came crashing down on me. It was TOTALLY snapped off and is not fixable. I have NO IDEA how the hell they could have possibly done that, but alas, they did. After 3 phone calls and 1 email informing them of this situation and asking them to contact us, they have not.
I am extremely disappointed and will be contacting the better business bureau if they do not resolve the issue promptly.

I hired S & L Team Cleaning to clean the day before I was having a party. The 2 cleaners (1 female, 1 male) were supposed to arrive at 10:40am. At 11am I called the office and was told they were running late. They showed up at 11:40am. The female, I’ll refer to her as «S», asked what I would like them to focus on since they only had 1.5 hrs. The male, who will be «M», started carrying in cleaning supplies. I told S that they should focus on the bathrooms and floors. S got to work in the bathroom while M started doing the floors. After about 50 minutes they said they were «done» and asked if everything was to my satisfaction. When I said that they had not even been here an hour, M actually said that the lady from the next job was calling so they had to get going, as if doing a good job at my place was not a concern. I asked M to wipe the window ledges. He did that and then brought supplies outside and smoked and made calls on his cell phone. I still had 30 minutes left of his time, but by then I was getting so frustrated, I just wanted him out. Next, I looked at the bathroom and it was clear that S did not even lift the toilet seat up to clean the rim nor did she clean the outside of the bowl. In my view, a sparkling toilet is the calling card of a cleaning team. Well, after I showed it to her, she said she would fix it. She made an attempt, but it was still not clean. Not even close. I was so frustrated and had already accepted that their work was a complete waste of my time and money and I would have to do it over myself. I told her she could go. S then told me that she really has to bring back a survey to her boss, even though I told her I was not going to fill it out. I didn’t really want a confrontation, so I drew an X across the entire page and wrote «owner can call me for feedback.» I haven’t heard anything so far, but would be happy to tell the owner about the wretched job they did. It was shockingly bad. DO NOT HIRE THIS COMPANY. They clearly do not care about providing a quality service. The cleaners came late and left early after having done a shoddy job.

After a long time on the market, we finally sold our house. a three story victorian on the east side of St. Paul. It was in good shape and needed a once over to get it clean for the new owner. For our purposes that would be dusting, floors, degreasing and cleaning the kitchen and sweeping up the basement along with the bathrooms. Nothing really all that unusual.
We ordered 4 total hours whcih they defined as two cleaners each working a total of four hours. They showed up on time, but in the process of waiting for us (we were about five minutes late to the house) the cleaners ate candy in their car and threw the trash onto our lawn and never bothered to pick it up. This should have been a red flag as to how bad these guys really are.
we had to pick up a rental car, and when we returned about an hour later, they were gone and had left a note that they had worked the agreed hour and a half and were done. Um, no. Topping it off, they did little to actually clean the house, swept the 1^st and 2^nd floors and light cleaning in the bathrooms, that’s it.
Finally got them back to the house and the clearners were clearly irritated to be back and ultimately needed to be monitored every minute they were in the house to ensure they actualy did the work, and did it with respect to our property and thoroughly.
A complete and total waste of $ 160 in our case… strongly strongly caution you before you ever think about considering using these guys.

I found them using a groupon and was excited after their the initial cleaning session. They really did a good job and therefore I signed up to have them come again a few times. They send two people and they clean for 1.5 hours. The first two times they were able to clean the entire condo which is only one bedroom, one bathroom, living room, and kitchen. The last time they came they only cleaned the living room and one bathroom. When I called to ask why less was cleaned for the same price I never got a call back. So now in the process of finding someone else!!!

My husband ordered a coupon through crowd cut for 3 cleaning sessions — and while they did an OK job with our house we were moving out of I was extremely disappointed with the followup jobs in our new house. I came home and could not tell that someone had been in our house to clean, the only thing that was different is a couple of bathmats had been moved. I noticed there was dirt/​dust bunnies on the floor, the wood had not been dusted, the carpet had dirt marks, and there was a q-​tip on the floor in the bathroom — no trash had been taken out, they didn’t make the bed, the windows/​mirrors were still dirty… oh, but they did take the $ 8 «tax» fee that we had to leave under the mat so I know someone had come by. I was hoping to find someone to clean long-​term and though the coupon would be a good opportunity to gage their services — I will not be using them again.