Rapid Recovery

Awful company. Had my car towed from a private apartment with the proper permit in the vehicle. Still told me «you ain’t gettin your car without $ 295» even though the permit was in the vehicle. Will be reporting to the BBB and taking to small claims court.

All around terrible company. It took over an hour for anyone to come out and then the driver had zero idea what he was doing, he ended up dragging my car, ruining my front tire because he «didn’t know the vehicle had to be in neutral», then when I meet up with them the guy put a huge dent in the side of my car and just said sorry. He admitted fault yet this worthless company won’t cover the damages that their driver did. I went in to make a claim like their policy states, the asshole at the counter laughed at me and said they aren’t responsible to damages they do and threw the form out, threatening to kick me out if I didn’t leave.
If you value your vehicle CALL ANYONE ELSE!!! THESE GUYS ARE SCUM!!!

Horrible service. Showed up before my car was even back and still charged me for storage. Most expensive tow place I’ve heard of. 290 dollars.

The absolute worst. I wouldn’t recommend this company (honestly) to my worst enemy. At least the karma of being broken down was enough, but telling them to call ‘Rapid Recovery’ is cold.
I made the mistake of calling them for my truck that had to get jumped for my company. When directed to their «dispatch» who promptly put me on hold, where I sat for approximately 10 minutes, but had picked back up the line, giggling from a previous conversation with a coworker as if she had forgotten I was still there. After I blew it off as a «oh well, they’re probably busy,» I explained my problem, my location, and the type of vehicle (it’s a diesel). We negotiated a semi high, but competitive price, and agreed.
Now the fun begins. After waiting 45, yes, forty-​five minutes of not even a phone call, and thinking this isn’t very rapid, call, to be led to the same dispatch. She tells me not only did she not remember to get my number (the fuck, how does this place not have a modern 21^st century phone?) but was hoping I’d call to tell me THEY DIDN’T EVEN SEND A TRUCK OUT. As if I wasn’t clearly enraged by this, and her or her company not valuing customer support, tells me she forgot that they were servicing a diesel and it would $ 70 MORE.
Congratulations, Rapid Recovery, I will make sure friends, family, and even rival companies to stay the fuck away from you.
I wish I could give negative stars, and a blood pressure rating. Fuck you.