One Hour Martinizing

They ruined my dress — and worse yet, won’t own up to their error.
Such poor, poor customer service. Upon picking up my dress, I was informed that bleeding happened and that they would rewash my dress. It could have been handled better if they were proactive in calling me, prior to me making a special trip just to learn this. Or even better yet, rewashing it prior to my pick up! I went to pick up a second time, only to learn the bleeding had not been fixed. They had the nerve to blame the manufacturer for blending two types of materials that weren’t compatible and indicated I should go to Ann Taylor and hold them accountable. I’m really disappointed in the lack of customer service and how they handled the situation.