Maplewood Toyota

Wow — first no one answers their main phone line (we stopped counting rings after 12!), so we hang up and try again and someone actually answers on the second ring. She put us through to the service dept. TWICE and no one ever picked up! After the second attempt she took a message for the service dept. and guess what — NO ONE EVER CALLED US BACK!!! I guess I should say thanks for sparing us — if no one answering the phones is an indication, I can only imagine how bad the service would have been!

Once again Maplewood Toyota Has proven themselves to be a hive of douchebaggery. I am so sick of the thieves at this dealership’s service department trying to screw us when we need to get something fixed on our Toyota that can’t be done anywhere else (recall work, for instance).
Today, we needed a bunch of recall work done as well as a shimmy in the front end fixed. I made an appointment four days ago and showed up on time. I brought the service writer over to the car to show him exactly what was wrong and told him the history of the issue. I told him that the tires were only 5 months old and already bald, despite having an alignment when I got the tires. However, at no time did the guy ever say that we would need to buy enormously overpriced tires from the dealership before they could begin diagnosing the issue… nor did they tell me this on the phone when I made the appointment.
So, I waited half the day to hear from them, only to finally get the call telling me that I would have to buy at least two new tires (at almost $ 400) before they could even diagnose the front-​end problem. After telling them that this was highway robbery and letting them know that I wouldn’t be taken advantage of like this, I am left with a car that hasn’t been fixed, hasn’t been diagnosed and for which even the recall issues haven’t yet been addressed. This, of course, means that either my wife or I will have to take another day off work to bring the van somewhere else, pay (again) to have the front-​end issue diagnosed, buy new tires (which it would have needed anyway, but which we should have been informed of when we dropped the vehicle off.
This comes after TWO previous experiences, of having a part for the sliding door on our van special-​ordered (and paid for), but then sent back to the warehouse, without ever having been installed, because the service department failed to call us to let us know they had received it.
I will never buy another vehicle from this dealership for the sole reason that I cannot stand the service that we have gotten from their «service» department over the years.

First, this review is about the sales team; I haven’t been there for service yet, so I’ll update this when I do.
Like most people, I don’t buy a car very often. The last time I did, it was at a Morrie’s branch and we were treated like dirt – they made us wait for hours to talk to the sales manager, sent in two different guys to try to sell us overpriced accessories, and then tried to sneak in a bogus «paperwork» charge after the salesman and I agreed on a final price. It was miserable. I was wary about what I was in for this time, but I had a good feeling about the place from the conversations I had with the sales team, so I went with it.
I used the new TrueCar online service to basically negotiate a price for me, which I thought was a great deal. Although Maplewood Toyota isn’t an official part of the network, the dealership that was didn’t have a car in the trim I wanted when I was ready to buy, so they lost out. Fortunately, Maplewood Toyota was willing to match the TrueCar price, so I that part was done before I ever set foot in the door. I had talked to a few people over the phone, but I was directed to one of the other salesmen to close the deal when I arrived. It turned out to be a guy mentioned in some of the other reviews, Tom Wescott. «Wessy» as he is apparently called, will talk your ear off, but he’s got a heart of gold. Unlike the stereotypical car salesman (like the one at Morrie’s), I never felt like Tom (I can’t bring myself to call him Wessy) was trying to distract me so he could pick my pocket by sneaking in extra charges because I was too exhausted to notice. Rather, when I told him I wanted to take delivery that night, he moved mountains and made it happen, even though they were about to close for the night. In all, I was able to pick out a car, take it for a spin, trade in my old car, sign all of the paperwork, and drive off in just over three hours. I certainly wasn’t buying the fanciest car on the lot, but that didn’t stop anyone from treating me with respect. How refreshing.
Also, for new owners, every month they host a free dinner with talks from the sales manager and an expert mechanic about features your car has that maybe you didn’t learn from the website or the owner’s manual. They don’t try to sell you anything immediately, but rather play the long game by making you feel comfortable and welcome so you come back for service, etc. down the road. How novel?! I actually learned a lot of valuable information about my car during the talks, so it’s definitely worth your while to go if you end up purchasing there. This was particularly useful for me because my old car was 10 years old and a lot has changed in car technology since then.
In summary, it certainly helped that I was able to do all of the price negotiations before showing up, but even still, I would definitely buy another car from Maplewood Toyota in the future.

Can’t comment on the sales side, but Tyler in the service dept does a great job, give him a call if you don’t have a regular service advisor already.

This review is for one of the unknown service man in the service department. I have been there many times to maintain my car. Their technical work is pretty good. But something happened today really pissed me off. Somebody stole stuff from my car! It is a small microSD card in a mini portable speaker. My kids use it to listen to audibooks often. Before I gave my car to the service guy, I turned the speaker off and put it aside. When we were back to the car, only white noises, but not familiar stories, came out from the speaker. Then I noticed the SD card was gone and stolen!!! I will not go there again for my car because i just can’t trust them anymore.

Once again sales people
and/​or service representatives that lie. I was told that the battery for a Prius with proprietary and we can only buy the battery from them for $ 200. Only the check with the nearest Napa and was told it would only be 150 from them.

I’ve been coming here for service on my various Toyotas for 18 years now. I have always had great customer service here. The staff is great and I always feel they have been honest and ethical. I keep coming back because of this. It also keeps me driving Toyotas because I trust the people at this dealership.
Their service area is currently under construction but there were no issues getting my car in. The waiting area has also been remodeled in the last few years and has been maintained well. They always have hot coffee and other beverages along with some treats. It’s a decent place to spend some time while you’re waiting. They also have free Wifi.

Last month I purchased a brand new Toyota Prius C, which BTW, is an amazing car. I’m routinely getting about 53 MPG around town. The sales staff at Maplewood Toyota were very friendly and helpful. We worked with Tom «Wessy» Westcott (they all have nicknames there for some reason) and he was very laid back about the whole process. He let us take one of the cars out for a test drive without any hassles. I would say that the negotiation was very straight forward and he gave us a good price for our trade-​in. I will bring my Prius back to them for all service in the future and probably buy my next car with with them as well.

This is the SO nice review:
Every time I take my Sienna minivan for an oil change or a checkup of some sort I rent a car for $ 35. I drive in the garage, hand them my key, tell them what to do, pick which fancy car I want for the day and off I go within ten minutes!
The guy who takes the car; So nice (Jeff I think)
The guy who brings my rental around; is SO nice.
The guy who calls to tell me what’s up with my van is SO nice.
The always call within the hour and tell me my car is ready… I keep the car for the day and love it! Avalon with all the bells and whistles. wooohoo
When i go in the next morning, the cashier is SO nice. Of course I have to pay, but the whole experience is just so easy.
AND they wash my car.

I’ve never bought a new Corolla at such an expensive price! Only $ 22,000 after taxes for an LE! WHOA what a deal! And the guy wasn’t open to negotiating price and hid the «college grad» deal from me… my girlfriend has to blurt it out and the guy acts like he totally forgot Toyota even had that promotion going on and then proceeds to ask for proof of my college status.
Sure…I got 0% interest, but at the cost of $ 22,000 out the door… blah. I’m really just mad at myself for rushing into this purchase.
They do have great customer service in their service center though. I just don’t like their sales floor.
*After I bought my Corolla there, I found I could have saved $ 4k to $ 5k buying my Corolla at another dealership. My mistake for not researching and exploring all my options. Dammit!
Maplewood Toyota does not NEGOTIATE prices of their cars!

Early November I was peacefully driving and minding my own business when I giant SUV slammed into my little Corolla. Luckily no damage was done to me but my poor car took the hit for me. My car was totaled and I knew I would have to get a new one.
I went to Maplewood Toyota and I gotta say I was very pleased with their business. I was in and out of there within a couple hours with a great looking/​running 2004 Rav 4. The people who helped me worked efficiently and I never got the feeling they were trying to scam me or just make the sale. They worked hard to meet my needs and did not push me into anything I did not want. When looking for a vehicle I recommend their services.

The one good thing I can say about this location is that they have late service hours which comes in handy during the work week. Their service hours are 7am– 12am M– Thurs and they do oil changes pretty late. I think until about 10? Depending on the time of the day the lube techs get my car in and out pretty quick which I appreciate.
The waiting area could use a once over with the swiffer, but it’s nice that they have coffee, tea and all the other complimentary standard while you wait for your car freebies.
Customer service is alright and can sometimes be hit or miss. The guy who sold us our vehicle is gone along with his replacement who sent us a welcome letter. Guess he left too. There seems to be a lot of turn over, because it’s rare that I ever recognize the same face twice.
At least our vehicle wasn’t part of the infamous recall and hopefully won’t be part of a recall in the near future.