Just Paws Pet Salon

I live in the area and have been using the services at Just Paws for years and have been extremely satisfied with their pet grooming services. Brenda the owner was exceptional! However as of May 1^st, 2014 it is under new ownership and am sad to say I will definitely NOT be returning. I have spoken to at least three other pet owners in my area who feel the same way I do and will also not be returning.
They did a very poor job of cutting my Shichon’s hair leaving her looking nothing like she should. Brenda had a detailed card with photo and instructions for the new gals who were taking over although it would appear that they didn’t follow it but nonetheless they lost it after the first appointment. At the second appointment I showed them a picture and they said they would call Brenda but my Shichon’s haircut still wasn’t right.
I got home and left a message with them to call me; to set up next appointment, to discuss last haircut and to see if they had gotten Brenda’s notes as I had only quickly ran in to pick my sweetie up and didn’t have a chance to talk to them while there. They never called me back. Over the next two weeks I left two more messages and still no return call. I then stopped in and asked about scheduling next appointment but asked first if they were either able to find the instruction card or made a call to Brenda. There are two gals there and they started looking again for the card but couldn’t find it and the owner Lauren said she would call Brenda and would I like to schedule. I said I guess I would like to know that they got the info from Brenda first at which point she then said that she had talked to Brenda although for some reason she had never told the other gal (ever) who had actually groomed my pet. The other gal stood their confused and said «oh, I tried Brenda but hadn’t heard from her.» The whole thing was very weird. Lauren then answered the phone and I said I think I am going to wait or possibly try somewhere else. She then, while on the phone said to me that I am being a rude customer and that I need to leave. She was extremely rude in her tone!
I would not recommend Just Paws!!!