Heimie’s Haberdashery

I’ve been here a few times years ago and my experiences are always the same. Coming from NYC the prices here are more than fair so I come in with the intention to spend. But the service is always poor or non existent. I feel as if I’m being judged by my causal experience. The times I’ve come in have been Weekends so I’m in shorts and a t shirt. I normally spend some time just walking around but nobody is really asking me if I need help or willing to be my personal shopper which leads me to think its judgement based on appearance. It’s a shame because I’ve always come in with the intention to spend good money there but always leave with disappointment and a bad taste. They have a great selection of hats as well but the service was poor and couldn’t even attempt to get someone to grab my size for me. I love the ambiance, and the nostalgia it permeates but the service doesn’t match and that’s my issue.

Outstanding service from the first time I entered the door. Best customer service I’ve seen in a long time by all workers compared to any other store I’ve ever been in. They bring the old style feel into the store and are very professional. The atmosphere inside this location is amazing and is definitely worth the extra upfront costs, if any, of the merchandise.
Gus, in-​particular, was excellent in customer care. Over the span of a 3 – 4 months Gus took very good care of me and knew what merchandise we had looked over the times before when we visited which made it that much easier when selecting matching clothes, suits and ties!
They include all follow up services with suits and shirts. If you lose a button or tear the shirt, bring it in and they fix it! They also lent me a temporary shirt for my wedding as my original shirt did not get into the store in time. No extra charge!!!
All in all, a spectacular place to spend 30 – 60 minutes while looking for merchandise and drinking a cup of coffee!
Ask for Gus!

My favorite Barber was Nick who is over at the Squire in St. Paul now 1575 Grand Ave, but the lady that took over is ok too.

My favorite Barber was Nick who is over at 44 NE Lowry Ave, Minneapolis now, but the lady that took over is ok too.

This place is a dream.
Chavis treated my soon-​to-​be husband wonderfully. He got to know his personality and his style to help design a flawless suit for our wedding. During the second fitting, he help us pick out all of the other pieces of his outfit and knew exactly what we wanted before we told him. He is a psychic. We are very pleased with the quality for the suit, it is gorgeous.

TL;DR: They made an error in tailoring and did nothing to fix it, or accommodate me.
I just left the store a half hour ago. Had a shirt and suit tailored for a wedding. Shirt and suit was bought at consignment by the groom, so shirt was a little billowy. I asked for it to be tailored to my torso and arms. I picked it up today, suit looks great and shirt was tailored well, except for arms…
The forearms were comically tight. I couldn’t even bend my elbow fully. Attendant pulled out ticket to contest what I had asked for, suggesting I was at fault. I repeated I simply wanted it to fit me better. I asked what could be done («OK, how can we fix this?), and he said «Nothing, looks like that’s a one-​shot Charlie for your event»
The same can go for Heimies, in my opinion. Otherwise their service was great, but I should be able to say, «please make this fit me better» and assume a professional tailor will do that, and if they make a mistake (no biggie) they will do whatever they can to fix it, without me having to stomp my feet and cause a stink.

An excellent men’s clothier to be certain, with an excellent shoe shine service as well. However, the highlight of this location is the barber services — particularly the straight razor shave. I’m bald, and the barber did a remarkable job with shaving my head and neck. The beard trim she did was also top notch. Strongly recommend this place.

My primary purpose here is the barber shop. Nick takes care of me. I went in for the first time after my halo was taken off and I had a shaggy mop on my dome and a big ol viking beard that had come in on my yap. Nick asked what we were doing and I said, «Do your thing. Make me look good.» For my hair I got a fade and a part (cut in! My favorite part! ;)). It was a newer, more modern cut that still had a vintage feel to it and completely changed my whole dynamic. My beard was reigned in and with fresh angles which high lighted the beard color and structure of my face and jaw line. All trimmed and cleaned up with a straight razor. Followed up with a hot towel and beard oil. In short, it was a GREAT CUT AND STYLE. You definitely pay more than most places but you get so much more in quality, experience, and atmosphere that makes it well worth it.

GROOMS, DO NOT PATRONIZE THIS BUSINESS.
It has taken me over a year to write this review. Heimie’s did their best to ruin the most important day of my life and for that I will never forgive them.
They were suggested by a friend for haircuts and shaves with my groomsman for my wedding day. April of 2014 I called them them to prepare for my wedding in July. I spoke with the owner himself, I believe his name was Anthony. He seemed bemused that I was so far ahead in my planning.
I told him it was very important to me that they prepare to treat my groomsmen the day of the wedding. I was paying. We went through a list of simple items I wanted: barbers for 7 men, coffee and bagels. He assured me all would be taken care of but urged me to call back and remind him in June. I felt this was unnecessary for a service based industry but did so anyway. Early June I once again called the owner of Heimei’s and reiterated everything I wanted him to arrange on my behalf, on my dime. He made a list.
Come July 12, 2014. We walked in for our 12:00 appointment. I’m expecting a warm welcome. I’ve spoken to them twice now and made it clear I’m willing to pay for great treatment of my groomsmen. We walked in to… crickets. No one knows who we are. No one has any clue why 7 men in suits are there. In fact, everyone seems annoyed. I walked back to the barber area, flabbergasted. The barber, a younger angry looking man named Kevin I believe, scowls at us silently. «Hi, I’m here for the groomsmen shaves,» I offered. «Anthony told us there would be bagels.»
«You’re not on the schedule.» He said.
«And I don’t know anything about bagels. We don’t do that.»
The barber was visibly angry that we were even there. He wouldn’t look at us or acknowledge us. So far no one has smiled or greeted us at Heimies.
I was livid but incredibly embarrassed in front of my groomsmen.
I decided to forge ahead. I spoke with a manager. He admitted that Anthony had not communicated either of our two conversations to him. He said he would go get us some bagels if we went ahead with the trims and shaves.
Kevin proceeded to act aggressively and maliciously toward myself and my groomsmen. I’m a longtime patron of old-​time barbers and never have I felt so threatened in a barbers chair. He took a clippers to my scalp like I was an Army recruit. Silent, sullen, angry, gouging at my scalp. To say it was rushed would be kind.
In the aftermath of the debacle there was no discounting. The assistant manager charged me for the bagels he went and got us. I was so disgusted with Heimies and so profoundly amazed at the depth of incompetence that I couldn’t even talk about it.
We left, At the urging of my groomsmen I immediately put it all behind me. I proceeded to have the most amazing wedding day celebration anyone could hope for.
Three months later, I called Heimies. I spoke with their GM for the better part of an hour. «I don’t want to write a bad review,» I said. «I want you to make this right.»
He thanked me multiple times for my candor and willingness to constructively engage the business. He said employees working that day had reported the incident to him. He spent the hour admitting the owner had dropped the ball, that they had numerous complaints against the barber on staff that day (though he was still employed). He told me that they would make it right and asked for my address.
That conversation was the last I ever heard from Heimie’s.
My conclusions are that the business is comprised of:
1. An incompetent owner who hides behind his managers when confronted with his own mistakes
2. At least one angry and malicious employee.
3. A GM who is all talk and no follow-​through.
I’m a Chicagoan. I support small urban businesses all the time. In a long history of patronizing small businesses, this was the worst small business customer service of my life.
Shame on Heimies for even offering such high stakes services if they can’t deliver. Shame on Heimies for harboring threatening and belligerent employees. And finally, knowing the depth of my disappointment and my willingness to dialogue with them in spite of that, shame on them for not having the professionalism to rectify their acknowledged wrongdoing.

I grew up in the St. Paul area but now live 2.5 hours away. I tried Heimie’s for a work outfit earlier this year and the quality and service was so excellent that now I won’t go anywhere else. I make a point of stopping at Heimie’s during my Twin Cities visits when I need to add to my closet.

Best decision I made throughout our wedding. My fiancé and I both love everything they have done for us, especially Chavis. He knows exactly what he is doing and has been a huge help along the way. The suits and tailoring are spot on. They were exactly what we envisioned. I would highly recommend seeing Chavis. His eye and vision for men’s fashion helped us a ton!!! Thanks Heimies!!!

This place is a life saver. Needed an emergency alteration and they got it done for me on the spot. There is a built in barber shop and the staff is super helpful and friendly.
Anything you need to look like sharp, they have. Prices range from affordable to expensive depending on what you are looking for.

Our friends recommended that my husband buy a suit from Heimie’s. We were skeptical, because it looks like a place for hipsters, but we went there anyway.
I came along to provide advice for my color-​blind husband. This entailed meeting at the store after work along with our ~3-​month-​old baby in the dead of winter.
Everything seemed to go fine with Gus, our «haberdasher,» and my husband picked out a suit that was supposed to be custom ordered and cost somewhere around $ 500 – 600. He was supposed to get a call in about a week.
And they never called.
So husband called them. Three times.
And each time, they said they couldn’t find his order, but they would take a message and Gus would call back.
Gus never called back.
Presumably, the order was never placed, whatever details Gus took down are lost, and husband will never get the suit. To be clear, we didn’t pay in advance, and the suit was just one to add into the rotation at work, not for a special occasion or anything. But still, it’s frustrating to have spent the time and effort to make this particular selection (again, 3-​month-​old baby, downtown location, dead of winter) and then just be met with total silence over it. No apology. They don’t want our money, I guess.

Review is for the barbershop only:
Called shortly after opening and Nick was able to get me in that afternoon. Great cut, personal barber, amazing atmosphere in the store. You really feel like you are getting your hair cut in the 1940s. If you are person that values a good cut and is willing to pay for it, definitely check out Heimie’s.

This review is limited to the Barber Shop inside Heimie’s Haberdashery. I had an appointment for Men’s Facial. They did not have or use the machine that produce steam. Steam is integral since it opens the pores. 20 min, $ 30. IMHO, there are better places for facial

I just concluded my first custom clothing experience and from start to finish, ’twas nothing short of spectacular. The grand finale, the result, the suit, the SE Cohen custom 3-​piece flat front in Zegna narrow black pinstripe, peak lapel, charcoal /​cream buttons, ethereal blue platinum paisley silk lining, is, breath-​taking. From this exquisite combination of features to the perfect fit out-​of-​the-​box, the result is a case-​study in how custom is done. The suit can make the man; it’s your work Heimie’s, I’m just wearing it.

A most excellent selection of Men’s hats. My fiancé bought a really nice beaver hat for our wedding. The assistant manager knew her hats, sold us a top-​notch one, and was very friendly. She dug through many to find just the right one! We will definitely be back!

The barber is completely disengaged and refused a quick shave even though all of the chairs were empty. Too bad. I’m a great tipper.

I’ll start by saying that if I didn’t have to give this place a star, I wouldn’t. The customer service we received was appalling. We went in looking for a tux for my fiancé. They only have one, which wasn’t our style, we then wanted to look at suits and the man «helping» us obviously didn’t want to show us some but begrudgingly did. He showed us some linen suits that don’t match my dress, he then proceeded to tell me that my dress, a 40’s Dior style dress, was not formal enough for a tux. I’m pretty sure that, that is not your call to make buddy! He then said by looking at my fiancé and the way he was dressed (tshirt, shorts,) that he knew his style. My soon to be mother in law and I scoffed because this is not his usual way of dressing! You can’t judge a book by its cover, and this little man totally did, he was rude and had an ego, and we will not be giving them our money on a custom made suit!

First time visit to this place. wanted to get a straight blade shave. The service was great. very cool shop to look around. The shave was neat and felt and looked good afterwards. Would go back if I had a special occasion.

So last year, I got married, and after various unsatisfactory tux rental excursions, I decided to skip the tux and buy a suit. My wife, who was my pre-​wife at the time, had decreed that my beard should be looked at by a professional prior to our step into marital bliss, and made an appointment for me at their in-​house barbershop.
I am a man, and as such, have a severe allergy to spas and spa treatments or whatever various forms of witchcraft they perform upon women and non-​men. I have a beard. A real beard. I do not have a cute fuzzy goatee or some random patchwork that screams for sympathy because «I’m trying» just isn’t enough. I have a beard that is unmistakable as such from a distance. This beard was occasionally trimmed by me, but until that fateful day, had never been touched by a professional. And I needed a suit.
Nick Steeves drew the short straw, and seated this surly but curious man in his chair. Fortunately, the future Mrs. Carnivore was on hand to provide instruction as to what should be done. My hair was clipped to a respectable length in a manner that allowed me to wake up and go without fussing with it. My mustache and beard were trimmed and shaped, treated with some oil. He gave me a neck shave with an honest to God actual straight razor, finished that off with some after shave, then a hot towel was placed over my face for a few minutes. Though I will not claim to have a clue what happens at a spa, it is my opinion that this is a more manly version of that, but as it happens in a barbershop, it is acceptable man behavior. Spa trips are not. Mr. Steeves has become a monthly visit for me since that day, and I have never looked better. There are two other barbers whose names I do not know, but if Mr. Steeves was unavailable, I would not hesitate to book an appointment with either of them. In any case, they are fun to talk to.
I mentioned needing a suit, and as this place deals primarily in clothing for men and people pretending to be men, I had a look around. There are dead animals in abundance, various animal skins draped on chairs and the like. There is a wide assortment of accessories, from ties to suspenders and belts to hats and more. It was here, that I met Gus Gonzalez. Gus knows his stuff, and is a hoot. He set me up with a suit to be tailored in time for the wedding, which was somewhat short-​notice at this point. While trying various jackets and trousers, he took the time to get to know me. I appreciate this level of attention when conducting commerce. I always stop by and say hello when I am in for a haircut, and he recognizes me and takes time to chat a bit. If you need a suit, jacket, tie, belt, or whatever, stop by and talk to Gus or another haberdasher and you will not be disappointed.
Hats are mentioned above, and I will devote this section to that, and to tuxedos that I later found out came from Heimie’s. If you happen to be a Freemason, and in need of a hat or tuxedo, standard or novel, this establishment has been the go-​to merchant for many of your brethren. They have what you need, and also what you may want.
I am given to understand that prices here may be a bit higher than some places, yet not as high as others. In any case, I feel that the goods and services I have received here have been well worth the currency handed over in exchange.
In case you were wondering, the suit was tailored wonderfully, and this man did look good at his wedding, though he was completely overshadowed by Mrs. Carnivore. As he should have been.

Worst experience of my life. We ordered the groomsmen suits and most were out of state, 3 of the 5 went to the wrong addresses, the father of the bride’s pants were let out 2 inches instead of taken in, the father of the groom went in from DC to get measured and the salesmen ordered a regular instead of a long because, and I quote, «oh I eyeballed his height, I didn’t realize he was that tall», and to top it off, it was ordered 3 months ago and it’s now 2 weeks before the wedding and he still doesn’t have a suit. Lack of follow through, lack of attention to detail, lack of respect for our time as we have had to go there and speak to them 4 times now to ask where the suits are that went to the wrong addresses.

Wow. Amazing place. Had a groomsmen gathering here before a wedding. They catered some micro beer and burgers for us while we all got straight razor shaves. Excellent idea from the groom. The place has tons of cool mens stuff from hats and pocket squares to wallets and canvas bags.
Pierre gave a mean straight razor shave. Vetiver Royall after shave, baller. Give it a try!

We flew in from Washington to go to Heimie’s so that my SO could get a beautiful custom suit for our wedding.
I’m not sure how this place couldn’t have perfect reviews — the reviews must come from people that aren’t acquainted with the process of purchasing a suit… Heimie’s looks exactly as a haberdashery should — it showcases suits, ties, and custom hats and I am told you can get a shave and hair cut as well.
We made an appointment so we wouldn’t feel rushed — Chavis greeted us almost immediately. I can’t say enough wonderful things about him. He was incredibly helpful, professional, informed — he knew right away that my sweetie had been a hockey player. His suggestions were spot on and the result is the most beautiful suit I have ever seen.
On a practical note: Chavis suggested a variety of options that would range from economical to expensive. He worked to make sure we would have the finished piece before the wedding with enough time to make any last minute tweaks. Additionally, not only did we get a beautiful suit — the shirt and tie suggestions were spot on… literally stunning.
I could go on and on about this place… But I will leave you with this: We will be back for SO, and for myself. :) They are happy to make custom women’s suits as well.
If you are looking for a exceptional quality and customer service, and you are aware that this kind of quality will cost more than Men’s Warehouse — then Heimie’s is the place for you!