Embassy Suites Downtown St Paul

I stayed here last night (06÷17÷16) with my infant son. The night clerk was rude! I was told that the hotel didn’t have pack and plays for my infant son to sleep in. When I asked how to get to my room, I was given piss poor directions. The room was nice, but my phone didn’t work. I pressed the button to call the front desk and it went to 911 emergency! I apologize to the dispatcher and used my cell to call the hotel. I wanted a wake up call and them to set up transportation for us back to the airport. I called the cab company this morning to pick me up and my phone alarm and my son work me up. My room was so noisy from the other guests getting breakfast, I couldn’t believe it. There were so many people in line for breakfast, I couldn’t get any before my cab arrived. I’m an HHonors member and I won’t stay here again

The idea of this hotel is pretty decent, but it’s run down.
The staff are less than pleasant, and bordering on downright rude.
I lost a receipt, called the property for an emailed copy and was told they can’t (i.e. WON’T) and that I should have just logged into their website and find it. (Couldn’t)
In these modern times, this is simply unacceptable. The attitude on the phone was enough to reduce this rating by one star.

I booked a room for my parents; my mother is unable to walk without assistance. I was told the room was appropriate for persons in wheelchairs. This is not true. The only bars for person in wheelchairs are in the bathroom. There is nothing else in the room. Additionally, there was no shampoo/​conditioner/​lotion or other toiletries in the bathroom. When my parents went to ask for these items, they were told by the front desk staff that the hotel had been out of these items «for a few days now.» They asked for a handicapped assessible room and were told that the room they were in was ADA compliant and was what they booked. When they tried to explain that they could not get around, the staff was incredibly rude. No accomodations were made for my parents. I called today and spoke with front desk manager. WOW!!! HE COULD NOT HAVE CARED LESS ABOUT MY CONCERNS!!! He put me on hold for over 7 minutes. He stated that the room was ADA compliant and suggested that in the future I personally call the hotel and ask about where bars were installed in the rooms. He made no apologies for the treatment my parents received and refused to do anything about the poor treatment. I WILL NEVER EVER STAY HERE AGAIN, NOR WILL I BOOK ROOMS FOR THE FREQUENT GUESTS WHO COME TO VISIT MY FAMILY. DON’T STAY AT THIS HOTEL!!!

I was in St. Paul May 13 – 15 for the
security conference, no surprise that I’m traveling for business, and have been trying to show allegiance to the Hilton brand. At this rate, I’ll be shocked if I don’t make Hilton Diamond status this year.
Now maybe It’s unfair I am leaving 2 stars for this location for staying on a weekend, I’ll let you all decide. I was planning to stay three nights but checked out after one. When I checked in, I was informed that parking would be $ 15 a day. (OK, it was $ 15 a day at the Doubletree too, but that was covered parking)
At the front desk I had to sign away my life that I wouldn’t have more than six people in the room partying (Last time I did that was at DEF CON at the Alexis Park), was given a wristband like you would get for at a Las Vegas nightclub just to get the free breakfast, there were kids running all over the place, also now I’m nitpicking, but I didn’t get my Hilton Honors goodie bag.
When I got up to the room, the safe was locked, and the sliding closet door fell right off the hinges, the HVAC in the room didn’t work either, also I mention in my special requirements, a request for a photo of either Bill Nye the Science Guy or Nic Cage hidden someplace in the room. It doesn’t have to be a poster, I am fine with a laser printer copy. No photo was found anywhere in the suite.
If your suite faces the expressway, expect to be hearing sirens for the hospital across the way, bring your own Internet as that is slower than Gogo Inflight Internet (Where I am writing this now) and the Embassy Suites internet is unstable at best.
After calling the front desk to ask if they would unlock the safe, fix the closet, the engineer would be there allegedly in 5 – 10 minutes, after about, I had been driving for five hours, I gave it almost the full amount and left for dinner.
Dinner was at the St. Paul Doubletree, and where I really should have booked originally. After dinner, I came back to the room with the safe opened, the closet fixed, slow, unstable Internet, and ambulances arriving most of the evening.
When I awoke for my first day of the conference, I looked down to a line to the front desk for breakfast, went back to the suite, tried checking my email for 20 minutes, and looked down again to see basically the same line. I checked out that morning and spent the rest of the weekend at the Doubletree.
Now in the past, pointing these issues at the Hampton Inn staff would mean a free night, none of this was news to the staff, I really didn’t want the free night, I wanted what I was paying for. Maybe it’s a nice hotel Monday thru Thursday with business travelers, or maybe not.

The only reason this has one star (and I use that term lightly) is because you can’t write a review without one. We checked in and quickly learned that our room was filthy; hairy soap in the soap dish, nasty food splatter and plastic container in the microwave, empty water bottles and food under the bed, stained blankets, greasy countertops and mirrors, hair on the bathtub, safe that wouldn’t lock, etc. On our way out we expressed our disappointment and disgust with the manager. He apologized and promised to have our room cleaned by the time we returned later that evening and kept repeating «I think I know what happened.» We returned several hours later and the bathroom still had the dirty soap, hairy tub, splatter in the microwave, etc. TOTALLY UNACCEPTABLE! I don’t know what he thought happened but what didn’t happen was a clean room. We called the front desk and asked to speak with the manager again. Earlier he indicated we could speak with him directly if we were not satisfied, even if they needed to call him at home.
They put us in a new room and guess what? The blankets on the beds looked as if they hadn’t been washed in months, stains on the chairs, when they brought up towels that should’ve already been in the room, one of the washcloths had a pink haze and looked like it just came out of the spin cycle (assuming it was even in a washing machine).
Where are the cameras? Surely we’re being punked! There is no way this could be happening. You only hear about this kind of crap on the nightly news. I can honestly say that this is the first time I have ever felt this uncomfortable staying in a hotel room; I’m wearing socks, fully clothed in the bed, towels on the chairs, you get the picture?! Hotel rooms are supposed to make you feel comfortable while you’re away from home. No comfort here!
We were here for a joyous celebration of our daughter’s graduation from college. Sadly our memories are now scarred by our horrible experience with this hotel. The manager offered to reimburse us for one night but unfortunately this negative experience will last quite a bit longer than one night.
The kicker is that my husband and I are owners of the Hilton brand. This is not what we pay our hard earned money for and expect nothing less than the highest quality in customer service, cleanliness, respect, etc. This fell well short of our expectations and we hang our heads low in total embarrassment.

If you like loud, this is probably a great hotel. The rooms are built around an atrium complete with fake rocks, a waterfall, and live ducks. It’s pretty much an echo chamber. The rooms themselves have French doors across the entire front — basically a glass wall. There are privacy curtains that you can draw, but it’s difficult to get in and out of the door that way, so you either fight it, or leave your laptop in plain view (for those who might try to get some work done at the convenient table) or put it away every time you leave the room. Not my idea of a good arrangement for a business traveler.
And if you want to sit on the sofa and work, or watch TV, you’ll probably enjoy the 5″ gap in the curtains that lets every passerby look in on you.
The bedroom proper is behind the sitting area, and has a door that can be closed, so no privacy problem there.
The hotel is right next to a freeway, across from a hospital, so you get to enjoy lots of traffic noise and the occasional ambulance.
Breakfast and an evening snack are served in the atrium. Breakfast is great. Made to order omelettes, or choose from cereals, fruits, and yogurt. The evening snack looked too light for a real meal, but I didn’t try it.
There is a bar, with good food. It’s a popular local watering place, so the hotel is noisy until late into the evening.
The WiFi is pathetic. 10 bucks a day and it drops a lot.
The bed was very comfortable, and the staff was uniformly terrific.
I had to stay here for business reasons, but I MUCH prefer the Hyatt Place in Minneapolis.

Stay away! The atrium is open with the rooms terraced around it — the sound travels straight up as does the smell from the waterfall pool in the middle inhabited by two sorry looking ducks. I wanted to call animal control to free these poor creatures. The TV channels largely don’t work, the internet drops frequently (which you pay for); the front desk staff always act like you are bothering them — one guy was flirting with two women while I stood there feeling like an idiot for ten minutes — he never did bother to help me — and the two women continued to do whatever they were doing on their cell phones and giggling. The food is appalling; the room is shabby — but not chic. The only thing this place has going for it is location. We were in town for a wedding nearby.

This had to be the worst hotel experience I have ever had. It started off mildly rocky – We checked into room 216 which appears to be somehow connected to the elevators engines. The sound never stopped – it was absolutely maddening! I asked the desk clerk if there were other rooms available why you would put a customer in that room. She said they had some kind of computer glitch earlier in the day and that was the reason for it.
In our 2^nd room the cabinet that houses the fridge was so thick with dust, you can literally write your name in it. The drinking glasses in the bathroom had clearly not been replaced from the previous customers. We hadn’t used them, yet there were lip marks on the rims! The worst offense was returning to our room after being gone all day to find the door ajar! Housekeeping had clearly left it open, as the beds we’d left unmade, we’re now made. Fortunately, our laptops and other valuables hadn’t been stolen but this was more than upsetting! Front desk asst manager tried to be helpful but stated because I booked the room through their parent company (Hilton Honors) and the room was prepaid, they couldn’t reimburse any of the stay? When we went to get ready for bed we discovered housekeeping hadn’t replaced any of the towels so there were none. This prompted another call to the front desk. Ultimately the asst mgr called to offer points to stay here again as we’ll be staying in St Paul on a regular basis. I declined. After the absolute breach of the most basic expectations in hospitality you couldn’t pay me to stay here again.

This is the worst experience I have ever had at a hotel. The front desk staff was consistently rude and incompetent. The coffee is inedible– I walked 2 blocks to Caribou Coffee every day so that I could get a decent cup. Housekeeping didn’t clean our room one day, even though the «do not disturb» sign was not on the door. When they did clean our room, they were negligent– we stayed there for 8 days and they never refilled the Kleenex. I accidentally left a pillow at the hotel. They told me it would be shipped 3-​day on Monday. I called today (Friday) and it still hadn’t been shipped.
Do not stay at this hotel.

Not bad for an Embassy Suites.
First the bad:
Some of the channels on the TV did not work.
The internet connection dropped off very frequently.
Personally I am not a fan of how Embassy Suites are laid out with the open atrium in the middle and all the rooms surrounding them. The noise from the atrium travels to all the rooms so it was not a very quiet hotel.
Redeeming qualities:
My room had recently been renovated and I thought they did a good job. The bathroom was nice and the bed was definitely comfy.
The free shuttle took us to dinner and picked us up, which was convenient and appreciated since it was below zero most of the nights.
Free cocktail hour is also good and lots of snacks too.
I didnt have breakfast here, but my colleagues did and they liked it.

I like Embassy Suites in general for the separate living spaces and the full breakfasts. Unfortunately, this place reeks of cigarette smoke. It hit me as soon as I walked into the lobby. My room reeks. I’m not taking my clothes out of my suitcase until I put them on. Will definitely not stay here again.
Update: the next morning I requested a new room and got it. No apology though.

The cook for the breakfast buffet was very unhelpful and rude.
The adjacent bar Cork staff were also preoccupied and really didn’t exhibit good customer service.
The hotel was nice, I just hope you aren’t hungry.

Didn’t want to leave this place. 4 stars for the $ 45 parking for 3 days.
Happy hour is legit. Good drinks free, snack bar was good.
Get down for breakfast. The omelettes are awesome in the morning.
The room was nice. King bed that I never wanted to get out of. So comfortable. The soap provided smelled good, shower left some to be desired for such and upscale appearing place.
The TVs in the room were quite small but that’s a trifling matter.
The ducks wandering around the court yard were a nice touch. The «Irish pub» in the building is just ok.
Hope to stay here again next time I’m back.

Okay, it was a slow start but after a room change and some great customer service, I feel compelled to offer a 4 star review. Rooms have been updated– hotel is classic 1980’s and the building is showing it’s age. Be sure to ask for a room that does not face the highway– noise was terrible. Not in the best of neighborhoods but they do have a free shuttle. Free breakfast and happy hour.

Great experience! The staff was extremely helpful and friendly. They have free happy hour until 7pm! They also had complimentary breakfast. The made to order omelette were amazing. The rooms were clean and updated. Only complaint is the unholy water feature in the atrium. Not a big deal though. Overall great expletive!

This is not just feedback on an experience but on the standard at Embassy Suites.
This hotel comes with WiFi that streams slower than the one I bought for my grandmother. It is spotty. Kick you off and cannot stream movies from devices. The person at the desk confirmed that it’s a known issue, but they still promote the option to pay for this «premium» service.
Televisions are dim and believe it or not, there is no setting to increase the brightness. Maintenance told me that there is nothing they can do and «we don’t have an older model to swap them out for…».
Elevators are pulled by elephants from the nearby zoo, at least that how slow they feel as you ride up to any of their 8 floors.
Overall, for any business consumer, this is not the hotel of choice because of one thing — Internet, or the lack of…

One of the best hotels I’ve ever stayed at. Check in staff was so kind and friendly, and got me into my room at 11am, several hours before check in. They also hooked me up with free high speed wifi, just because I had to wait for a bit.
Lobby is nice and spacious, as are the rooms. My room was basically two rooms in one-​a huge living area, and a bedroom, separated by a door. Excellent, especially if you are staying with a platonic friend. VERY comfortable bed. Bathroom was very sleek and stylish, and a great place to take a relaxing bath.
The best part about this hotel is the FREE happy hour from 5 – 7 and FREE breakfast, which includes many vegan options such as oatmeal, fruit, fresh juice, and bagels. I drank 4 tequila sodas and a double margarita for free this afternoon at the happy hour, which is probably valued at more than I spent on the room. Bartender was also very cool. Thank you Embassy!

Booked a king suite for an evening away with the hubby — seeing Dave Matthews Band at Xcel– we are thrilled with this hotel!
Extremely easy check in– gorgeous QUIET CLEAN huge ROOM with very comfy beds– nice pillows and linens too!
The staff is so friendly and don’t even get me started about the amazing made to order breakfast! The gentlemen making it were awesome– huge selection for any taste– we just love it!
Beautiful atmosphere, ambiance, and value! Cannot wait to stay here again!
Love the sound of the trickling water too!

We stayed here for a long weekend and had a pretty pleasant experience. The hotel staff were competent and friendly. The room (both the living room and bedroom areas) was large and clean, and there was a fridge, microwave, and two TVs. I did think that the bathroom was rather small, and the ventilation wasn’t that great. I had to end up leaving the door open when I was showering. I did notice that our room got cleaned a lot later in the day than I would have expected. I don’t know if that would have changed if we had been on a higher/​lower floor, or if that’s just the way the cleaning staff work there. As others have pointed out, it does get pretty loud at night. I didn’t really hear anything that was happening in the actual hotel, but I could hear all the traffic outside pretty clearly, so I wish they’d had better insulation.
I’d give the breakfast buffet alone about 3 stars. There were a lot of options, but the ingredients were pretty substandard. We kept meaning to go to the happy hour thing they do every day, but it was also the time when we’d be hungry and want real food, so we never did. Speaking of food, the location is great in terms to getting to nearby restaurants and such. I got my parking comped, but would have been a bit upset at paying extra for that otherwise.

I was in the St. Paul area for a wedding and chose to stay here since it was the least expensive spot I could find in downtown. Upon arriving, I realized this hotel is very much on the outskirts of downtown and so the location isn’t the greatest. And parking was $ 15/​night! (There is a cheaper lot next door that only charges $ 5 night though.)
My favorite part about our stay was the breakfast. The spread was great. The made to order omelets in particular were amazing!
The room itself was nice. I was in a suite so the first room you walk into from the courtyard area was the little living room — which was good because it got pretty loud/​rowdy. The room was clean and modern. Very spacious. I found the bed to be quite comfy too.
They also have a free shuttle which will take you around the neighboring area which is cool. We tried to use it once but it was busy during our scheduled time — so they called us a cab and comped it for us! That made me appreciate the hotel for sure.
All in all I think this is a 3 star hotel. It certainly isn’t the best hotel and I am not sure if I would really recommend it — but it served its purpose!