Desert Coach Rv

I walked in here to get a part for my 5^th wheel. The guy at the counter was reading something and acted put-​out to even look up at me.
I explained what I needed and he said I would have to get a specific size/​part number, before he would even begin to help me.
He could have just let me look at what he had and I probably could have figured out which one I needed, but that was too much trouble for him. Not a very good customer service attitude.

Without writing a book, I’ll just say that Desert coach Rv shouldn’t even be a last resort. Their Service Department has ruined our BRAND NEW Cyclone toyhauler and then blamed us for taking it to them to have them ruin it ! WAIT WHAT ??? The repairs were so bad Heartland will no longer recommend or pay for any warranty work done at this facility! Ya their that BAD !!!

They need negative stars for a Desert Coach RV rating. In late May of this year, we left Nor. Cal. with our brand new 2014 Heartland Cyclone 3110. This was to be our future home. Desert Coach RV posessed our trailer for 2 months, out of 3 we have owned it, using it 1 time. Out of 10 repairs, they fixed 4. The generator still fails to run, they gave up. The shower still leaks and an awning won’t retract. The flooring which was bubbling and wrinkling is now destroyed 2 months later. The 2^nd attempt to fix the linoleum failed. The service manager, Brandon Quail, placed the new linoleum over the old. Common sense would dictate taking up the old flooring after 2 attempts and it won’t stay down with bubbles and bulges underneath. Failed! Oh no! The brain power of Brandon Quail though: They glued the floor down, it is supposed to float. Failed! Next weights were utilized to force the bulges down. Failed! Next glue was forced into the linoleum with syringes, leaving mini blobs of glue all over, even the cabinetry had glue smears all over them. Failed! This guy was else very angry or on crack… NAILS and STAPLES were used next. Failed! The linoleum had over 50 nails and staples visible in the MIDDLE of the floor, as well as staples visible on the carpeting protruding upward. Failed! Brandon Quail cut the new flooring to short, so gaps exist around the entire perimeter. Everywhere there are gaps, numerous patches exist. Else glued, caulked or stapled, all corners have an ugly patch. To try and cover that up, the wrong molding was used. All the molding is now destroyed. Cut to short, not the correct color and the corners don’t match up, so he caulked right over them. There is more, but we are still in a state of shock. Heartland was not impressed. I would attach pictures if allowed. Brandon and Terry, service receptionist, refused to look at the workmanship and repeated it was Heartland’s fault, he couldn’t have fixed it anyways. We couldn’t understand why he so non-​responsive, and dismissive. No one contacted us. We made an appointment with the general manager, Jay and sent pictures. We took the trailer back to Desert Coach RV for him to inspect. He didn’t have a clue to what had transpired in the last 2 months. He tryed to explain it away, just hoping that we would just go away also. Well, long story short, Brandon, service manager and Jay Quail are brothers and their father owns Desert Coach RV. So, nothing will be resolved, no employees will be trained or reprimanded. This will not be swept under the rug, you will see my name on many more complaints in the future. Jay Quail, I guarantee it would be beneficial to you, to drug screen your service department. Specifically, 2 employees that we mentioned,
Cathy Heasley

Just bought a 2015 from Desert Coach. First class treatment from an experienced crew. Thank you!

The folks at Desert Coach RV did a great job. I recently purchased a used trailer that was on consignment. Talked to one salesman one day, and when I came back the next day it was his day off. I didn’t want to flip on the guy, but they said they worked as a team. They really do, all the sales staff and general manager worked together to make sure that I had a good deal. The trailer was carefully gone through to make sure everything worked, they replaced all of the sky lights and vents as one was cracked. The sales manager Tyson delivered the trailer to my home. All in all an excellent experience.

Shady, backed out of a purchase after I already had a purchase agreement and had already ran off to the bank to get them a cashiers check. Sales manager Tyson gave an excuse, but when I listened to his last voicemail it seems he had someone offering more money. Wasted my time!