First State Bank

I have maintained my business account here even through we moved from Illinois in 2002.
Aimee Lentz is a super personal banker and she is always responsive and efficient in dealing with my transactions.
First State has a great bank-​by-​mail operation along with all the other standard amenities offered by larger banks.
A darned good financial operation.

I’ve always loved using this bank because the employees are super nice and i like the personal feeling of a local bank. When I had a recent overdraftastrophe I was amazed by how smoothly the waiving process was in comparison to my rocky experience with TheBoA… constrictor! as I like to say :)
The employee on the phone let me know she’d tell the fee-​waiving lady about the checks going through late and she’d be available the next morning to talk to. I wasn’t excited about having to start off the day bitching at someone about money, so I was relieved I didn’t have to do that. Instead I woke up to a nice message about how both fees were waived… no begging and no crappy hold music? Technically these fees were more like my 2^nd and 3^rd (since I almost over drafted before but the card declined instead) so I was ecstatic!
Love being treated like a real person and not just another customer to screw over.