Embassy Suites by Hilton St. Louis St. Charles

I was very happy with the staff and service at this Embassy Suites. Everyone was pleasant and accommodating — I was even given a complimentary bottle of wine and a cheese platter shortly after checking in! The suite I had was huge — as big as my apartment in DC — and comfortable. In addition, it’s conveniently located adjacent to (connected, actually) the St. Charles Convention Center.

We use to love Embassy Suites until this stay now we will not be staying there anymore if we can help it. 2÷19÷16 rm 823 Check in was great fast but that was it. We went to our room I took a shower and the tub started backing up that was no fun and kinda gross. We were going to go and relax in the hot tub but there was a bunch of screaming kids in there so we decided to wait to go in went back to our room to relax. That was a no go because the screaming kids can be heard in our room which was on the 8^th floor opposite side of the building we were trying to figure why we could hear them so clear in our room. Figure they were coming through the vent. That noise didn’t stop till 10:00pm which we thought was to late to go we were getting tired. The room was kinda warm so we decided to turn on the AC big mistake don’t know if it was loose or bad motor but the noise was loud kept us awake didn’t want to call anyone because it was late so we try to bear it. It was either that or a warm room so we slept for a hour when we work up because of the noise and went back to bed work up again we thought we should of just brought a fan. We were thinking we should just go home but the breakfast are really wonderful because we know Embassy suites made to order omelettes. What a let down there were 2 cooks and they had the fire up to high they were over cooking the omelettes so decided was just going to have some food off the buffet got me a plate. It was cold and nasty so thought I would have a made to order pancake it was over cooked on the outside and undercooked on the inside. Embassy suites was a big disappointment which is sad. in all of our hotel experiences with trips and just pleasure stays this was so poor. We decided that was our last stay. I don’t know what has happened to Embassy suites that I have loved to stay at but it seems not to care for its guest like it used to. I can stay in a cheaper hotel and go to a nice restaurant for what it cost me to stay there. The thing is I contacted the hotel and it was very passive about it. Sincerely a used to be loyal customer over 100 stays.

A friend told me about this hotel. I had to travel to St Peters MO for work and wasn’t sure where to stay. This hotel was amazing. When you enter and check in instead of 1 big reception desk, they have 4 small ones with people ready to help you. Checkin took 3 mins. Then we went to our room on the 3^rd floor via elevator that you can see out of into the hotel. Pretty cool. When I opened the door to our room I had to call the front desk to make sure I wasn’t getting charged for a larger room because the room was huge! It had a couch, TV, coffee table, desk, and chair, in the 1^st room. Then as you walked further in it had a mini fridge under two drawers and a counter above with a mini sink. Bathroom had a shower/​tub and the regular stuff. The bed was king size with another TV on a dresser with another desk and chair. My whole family of 6 could have stayed in our room. The front desk assured me that all there rooms are like this. It gets better. From 5:30 — 7:30 the bar offers free drinks and snacks. Not just pretzels and peanuts, but chips and salsa, bean dip, party mix, and a mix of peanuts, raisins, and m&m’s. When we woke up in the morning we went to our complimentary breakfast. It wasn’t continental, it was great! They have an egg/​waffle/​omelette/​pancake station where a hotel employee will make what every you like. For sides they offer bacon, sausage, and biscuits and gravy. They also have cold cereal, toast, English muffins, bagels, fruit, oatmeal, hash browns, and scones. There is plenty to drink. From juice to coffee. We had a room that was not far from the elevator, but we couldn’t hear it at all during the night. If you like to work out there is a gym with several treadmill and elliptical machines along with free weights and a bench. When your day is done you can relax in the hot tub or swim in the pool. We took the free shuttle at night to Main St to walk by the river and eat at 1 of there many good restaurants. We never had to worry about drinking and driving. When we were ready to go back to the hotel we just had to call and in 3−5mins the shuttle was there to pick us up. I didn’t find the cost to be too high either. When we travel we will look for a an Embassy Suites!

I stayed here for a Saturday night with a wedding block and had a mixed experience. When originally trying to book the room with the block rate the sales agents kept telling people (including myself) that the block was closed or sold out, when in reality when the bride had to call numerous times to confirm with the hotel that there were still rooms available and at the block rate. Also, if you are looking to use the shuttle to transport people in your group make sure your event is done by 11pm as the driver was very upset that they had to stay a little longer for our reception to be over at 11:30pm and take guests back to the Hotel from the reception hall that was less than a mile away. For being «almost sold out» on a Saturday, they seemed very understaffed at the check-​in desk as they only had one person checking people in which took longer than it should have to check into the hotel.
The room itself was very clean and comfortable. The bathroom was clean with a good shower. The bed was comfortable. The room I had included a living room area with a couch and TV and a separate bedroom with a King size bed. The room itself was very nice and for the rate I paid and even the normal rate, it is certainly a good value. Also, the overall ambiance of the hotel is very nice and clean. The breakfast they provide in the morning is very good compared to most free hotel breakfasts.
I would give a better rating if I didn’t have such a hard time with booking the room and if the staff was a little more courteous. I would consider looking at another Hotel nearby if I needed one, but this is not a bad option.

Amazing service. Excellent staff. Helpful. Free drinks for two hours everyday. 2 Two Hours of FREE Drinks Everyday.

Merry Christmas, Tanesha was friendly and very accommodating. Considering it is 0156 and my family Is looking for a hotel she made the difficult experience worth while. This hotel is wonderful I would recommend it for sure.

Stayed here a few times and always the check in process is the most disappointing. Slow. Today, (it’s after 3:00pm) not a single room is ready for check in. How is that possible? Very unlike most Hilton Brand Hotels. Although i liked the hotel’s access i think in the future i will be rethinking where i will be staying when coming to the STL area.

We are Marriott loyalists and stay at a dozen different Marriott locations during the year… this was is a pretty good deal. Smart staff and a heated indoor pool… very nice indeed.

Had the best 5 days of my life here! Hotel staff are so nice, especially Shawn who fixes omelets at breakfast. The convention center attaches to hotel so you never have to leave the hotel during your convention.

Embassy Suites are usually pretty nice — and this is no exception. The hotel is 12 stories tall and has a good amount of rooms. It’s located right next to a convention center and is adjacent to the highway.
My room faced the highway and I didn’t hear a thing. Also, the doors in the rooms are quite solid — great for blocking sound and they look very nice too!
The entire hotel is very clean and I love the décor! Decent amount of free parking but I could see it being tight if there was a big convention at the center next door.
As someone mentioned, the plants in the baskets are plastic but it would be a challenge watering and replacing 12 floors of baskets. The breakfast is traditional Embassy. Always good. Get there early as it gets crowded.

Came for a convention and will come back for pleasure!
The staff are top notch, greet you like you live here, clean hotel, large suites, everyone of them is a two room suite, living room, bedroom and bathroom. In room safe, microwave, coffee pot, fridge, iron, ironing board.
Between 5:30 pm and 7:30 pm the have cocktail for two hours in the atrium, free of charge with about any booze you would ask for.
They have a free shuttle that will take you and pick you up anywhere local. Knowledgeable drivers who will guide you to good places to dine and drink some cold beer if you want.
Indoor pool, Starbucks coffee.
Good stay.

Loved this place. The staff was friendly. The bed cozy. The room was clean and spacious. Lost one star for the crowded pool with teenagers hogging the hot tub and all the fresh towels also the wait for breakfast was way too long.

I really like this Hotel & Spa and I really have a fondness for the chain.
Yeah, it’s #PrettyGreat!
Back when I was a featured speaker at the METC conference in 2011, I stayed here and had a blast! I also reviewed it then & you can go back and read that if you want — but 4 years later, do I still like it? Pretty much, YUP!
The Good Stuff:
The employees and the management really try hard to please even though the rooms could use a little refurbish. They’re not dingy or dirty or anything like that — they just are feeling their age.
But I forget all that when relaxing on the comfy bed with the high thread count crisp sheets, lovely sheet covered down duvet, abundant feather pillows, and service that is pampering without being intrusive. I love having a small refrigerator to chill my bottles of water, a wet bar to rinse out my travel coffee mug, I just wish there was a Keurig in every room (apparently they’re on the 11^th floor!) I would bring my own Revv K-​Cups — that would make it perfect!
Floor Tip! Yes, the 11^th is the club or concierge level with the benefit of a FREE vending machine and a Keurig. I asked for the 3^rd floor, faster to get the convention center, but a Keurig would have been sweet!
I came back to the property last week as the opening keynote for the METC conference — so that was exciting! I love the free breakfast and the manager’s reception — you just can’t beat that and it was lovely to connect with all the conference goers, the amazing educators of the Midwest states. Who doesn’t love free snacks and drinks in a convivial setting? They really kept up with a huge crowd, clearing glasses and dishes, the bartenders and even the management jumped in when the lines got really long was admirable. Team spirit, friendly smiles, amazing service!
What could be improved?
The SPA wasn’t open on Monday or Tuesday. I was sort of hoping to get a mani-​pedi after flying in on Monday afternoon and spruce up for the week, but it was closed on both Monday & Tuesday! Womp womp!
I also brought my traveling ROKU stick and couldn’t get it working on the TV because they disabled the IMPUT button on both the remote and the TV. I guess they don’t want people to watch their own Netflx or Amazon Prime Streaming.
The FREE Internet wasn’t working very well — but that’s to be expected when you have a full house of EdTech Geeks with 4 connected devices each hitting the bandwidth — thank goodness I had my own personal hotspot. But that would be great to be improved!
Final thoughts & Social Media:
All in all, I would LOVE to come back and visit. I thought it was pretty social media savvy that @EmbassySuites Tweeted me back wishing me a nice stay! That was sweet!
Businesses, listen up. Savvy social media will engender brand loyalty. Considerate, funny, or attentive Tweets make connected customers happy!

After 9 nights in this hotel, checking out this morning, please note some of the following:
1. If you love plastic /​fake plants this is for you!
2. If you want a handicap room even if you’re not handicapped, and the hotel isn’t full, then if you are lucky they’ll put you in one for no reason at all and not even realize it or care. I’ll get a fold down seat in my shower when I need one, thank you very much!
3. if you get frustrated with crappy TV systems that have almost no channels, the remotes have to be punched repeatedly, no HBO, and having it scream «extra! extra!» when you turn it on, good for you, this is your place.
4. One box of my kleenex box’s tissues smelled like formaldehyde (weird).
5. Wifi at 18.00 a night?! Please, I’ll use my phone’s hotspot. The JW Marriot 1 block from the White House in D.C. only charges 16.00!
Having not eaten the food at the restaurant, can not comment. Soft /​wonderful comfy bed and front desk is very nice, helpful and polite. So is the lady at the bar, nice person!
Suite is not worth $ 129 a night. I moved to the Country motel in old part of St. Charles, $ 99 a night, love it.

Great staff and facility. The only thing keeping me from giving this 4 stars is you must pay for wifi (unless you are Holton Honors, then you get it free) Really? $ 162 a night and the wifi ain’t free?

Managers reception is terrible. No veggies no fruits. All snacks are either old and or stale. Breakfast is hit or miss and is a typical of most embassy. Rooms are cleanish but need a good vacuuming. Overall its just average. Recommend stay at one of the other ones if you can.

Very nice hotel. The rooms were big. Breakfast was great. I’m looking forward to staying again.

Embassy Suites of St. Charles is great for our family of five. The two beds with the pull out sofa accommodated our needs. I forgot my electric razor so I was given a disposable razor and shaving cream.
Breakfast was great with omelet and multiple selection of juices. Come early or late to breakfast because space is tight and limited. Also a buck or two for the cooks that make the omelet and pancakes.
Pool is a favorite place for the kids. Can’t believe pool is open til midnight.
FYI — there is NO FREE wifi ($ 9.99) but if you are an AT&T customer, you can enjoy free AT&T wifi.

The location is great! Easy access from highway 70 that will get you to any place you want to go to in the area. It is an Embassy suites so you know what your room will be like. Ours was nice although it still creeps me out a bit that front window where walking down the hallway can peep in if you leave the curtains open. Ok, so I’m a bit paranoid that way.
Comfy bed and a good mini fridge, the closet door was partially broken but no big deal, a really nice looking place inside but it totally sucked in the free breakfast area. Unless you are there when next to nobody is there (and that won’t be too often probably considering it is connected to a convention center) you can count on waiting till the second coming to get the chocolate chip pancakes and made to order omelets they tell you about when you check in.
Seriously, that big a hotel and only two hot tired and sweaty dudes cooking the made to order stuff??? Oh so you say just go to the buffet part. Sure, no problem — NOT! The buffet had all the usual suspects there but no meat! If you wanted some bacon you had to go to the two poor guys cooking their butts off and asks for some while getting stared at by the people who have been standing in line for forever waiting for their made to order stuff.
C’mon ES!!! Get a clue and have one little section with some meat to give those two guys a break. Their evening managers reception was darn good though! Plenty of good snacks and they made a darn good peach sangria one night. And their indoor pool is alright, again, providing they aren’t packing with family reunions like when we were there! It was a freaking zoo in there!!!
If they just got their breakfast stuff together they would be doing much better.

Clean, comfortable, affordable.
Pros: Very professional staff. Decent manager’s reception each night (although it’s naughty food. if you’re a health nut, you will not enjoy manager’s reception). Breakfast is moderately nice. The chef who prepares your eggs will even garnish your plate with cilantro. However, there is no ice bucket with yogurt cups on top or a basket of fresh fruit like some other embassy suites do.
Cons: the sundries store– it closes very early. There is plenty of parking, but the lot in the front by the lobby fills up very quickly. You’ll likely have to park in the back by the convention center. In the blistering cold, you wish you didn’t have to park so far…