Best Western Inn of St Charles

The outside of this hotel doesn’t do it justice. The upgrades look awesome. Staff was friendly and the breakfast was fantastic! I needed extra towels and they were there when I hung the phone up! She may work at jimmy Johns it was freaky fast!

The staff was kind to me and easy to deal with, but it’s the state of the room that drops this down so far.
There were dead bugs in the back of the room and in the bathroom, and cobwebs in quite a few places. The water from the shower went through the wall into the carpet causing it to be soaking wet.
Also, it could use more parking.

Room was clean bed was comfy free breakfast and wonderfull staff i was visiting from california and lost my wallet and missed my flight and the staff here helped me and where super helpful i would definitely recommend this place its not your 5star$ 200+a night but its safe clean and budget friendly way better than MOTEL 6 OR 8

RUDE STAFF AND NASTY YELLOW WATER!!!
If I could get away with ZERO stars in this review I would definitely do it! I am a business owner who was here for a tradeshow and am APPALLED by the RUDE staff here. They couldn’t get my reservations correct, they start banging on doors to make sure you are leaving at 1030am, the water was DISGUSTINGLY YELLOW, they wanted to charge me for 2 other rooms that we didn’t stay in, and a cancellation fee on top of that!!! I booked 4 rooms and they only booked 2 of them for one night and my event staff in the other 2 rooms had to wake up to them pounding on the door and telling them they were kicked out of their rooms. After straightening it out, they did it AGAIN the next day! The only nice person was the night desk clerk — Rick your awesome! Quit your job because you deserve better! I would recommend the Quality Inn across the street for a better experience. THIS PLACE IS UNPROFESSIONAL AND HORRIBLE!!!

DO NOT EVER BOOK HERE!!!
My boyfriend and I recently booked less than 24 hours in advance a room for a night. When we arrived the room was horrific! It was dirty, it smelled of cigarettes and must, and there was a dead bug on the bathroom floor! After I picked it up and washed my hands using their soap, about 20 minutes later we decided to go to the office to try and leave and get refunded. The manager ARPIT PATEL was awful and rude. Arguing with me telling me no refund and lied saying they had no corporate office to call!!! As My boyfriend calls him from the parking lot to get his name he tells us we dont need to know and hangs up! And then just picked up and hung up the next time we called. Horrible horrible customer service we will never be returning again and I would stay far away from this horrible place!

I wish there was a negative star for this place. I would never stay at this location again, even if I had to, my rental car wouldcve been cleaner. After boogers being slung against the wall in the bathroom, the stained/​dirty sheets and ice coming out of the ice machine with dirt in it, I decided to request a refund. I need to add that I booked through a third party. When asking for a refund the front desk told me I booked through a third party and couldn’t do anything about it. I expressed my distaste and went to call the third party. The hotel refunded 2 of the 3 remaining nights. When I went to the front desk to request a receipt for the pending credit and was told that there is nothing he could do, I exchanged a few choice word and the desk proceeded to curse, yell while CALLING THE COPS to have me escorted off his !%#$& property.
Stay away! As far as possible– there are two other hotels within walking distance that should be able to provide better customer service, the bar is t set that high.

Don’t waste your time. The owner and family live on premises and are rude. Go across the street to Quality Inn. After Best Western sent me the obligatory survey following my stay, and I was honest, the owner sent me a nasty email. I contacted Best Western and forwarded the dirty email to let them know what kind of people are bringing down their name.

Stay away from this place. Here is a partial list of my problems: no elevator to upper floor, only half a roll of toilet paper (I should not have to ask for more), double beds instead of the promised queen-​size, could not open bathroom door completely because the sink was in the way, had to close the bathroom door to take a shower, the towels were see-​through thin, only two tables in the breakfast area, no salt anywhere, dirty carpets, curtains from the 70’s (maybe 80’s). The staff was not particularly pleasant or helpful. At least I got a refund for my other night so I could go elsewhere. My sister had the same issues the night after I was there… I tried to warn her too, but she wouldn’t listen. There are two other hotels within walking distance; use either of those instead.

staff was unfriendly at front desk, because we had booked the room
thru travelocity, clerk would not tell us the standard room rate for a
future room booking date, unbelievable, we just asked for a rate. she
did not care we there staying at that motel, we will never stay at that
motel again, that desk clerk should be fired!!!

An excellent deal for a clean friendly place.

This place needs an update asap or I have just been spoiled by nicer hotels. I would say it’s on the verge of motel.
My room smelled of old people and the décor resembles the same. Old, old and older.
Perks, outdoor pool, laundry, fitness center, and a very friendly staff. They also have coffee that brews fresh per cup which is a bonus and a free breakfast but not a lot of healthy options.
I guess if you look to the area the hotel is in you would expect it to be outdated, St. Charles is an old cute town.
Would I stay here again? I may look for more luxury.

The place ain’t exactly bad. But the negatives; No mini-​elevator for the upper 2^nd floor. The bath looked as if it had some resedue. The bewildering path to the downstairs bathroom. The positives, Nice staff, Wide selection of travel guides & brochures.

A friend and I were hilariously stranded in St. Charles and needed to get a room but had her huge dog with us. This spot was the only spot in town that allowed pets, so we jumped on it and ran with it. FYI, liquor stores in St. Charles close at 9pm, so I had to drive all the way down to Geneva to purchase alcohol to get us through our stay. Overall though, our stay was uneventful, our car was safe, and the front desk even let us borrow their bottle opener for our beers. I don’t regret staying here, just the circumstances forcing us to stay.