Can’t rate them low enough. We have a 2005 Newmar Kountry Star(Class A motor-home) I called Ocean Grove as they had been recommended by a friend. Our refrigerator had an ammonia leak. I told them that I need the fridge with a water dispenser and ice maker included as ours had both. I gave them the model and serial number of our fridge. They said no problem, pay for the fridge in advance and they would have it there in a couple of days The price was about average, so we had them order the fridge and we waited. When it arrived they called and told us that it did not have a water dispenser, and to get one would be another 7 – 9 day wait, and another $ 400.00 or so in cost. After they agreed to knock $ 400 off the cost, we decided to stick with what they ordered. They got it installed then called me and said«since it doesn’t have the water dispenser the nice wood panel that covers the front of it won’t transfer from the other. So that will cost another $ 238.00. Now I am done. Told them not to order it, and I would take care of it. We get to the RV shop and it is installed and working. I put the lower grate back on the fridge and we leave. When I get home I realize that they did not replaced the water valve that I pointed out to them, instead they had not gotten around to connecting the water line up to the ice maker. I had to do it. So a completely shitty job done, and the cost was not worth it… I can’t rate them low enough. Wouldn’t have bothered me if I hadn’t made it a point to tell them exactly what needed to be done.