Zumiez

Jeeezzzze sitting here with my kid and a girl comes in, an employee says «we dont need you today» she says back «**** you didnt call me!»
«I did call you ***** you never answer» … And so on and so forth. I don’t mind being edgy and cool working in a small store whatever… you’re going to end up like family. But I don’t want to hear you talk like that when I go shopping with mine.

If you have any snowboarding questions come here. Zelda is amazing and knows everything there is to know about snowboards. Super friendly and very helpful. The store is stocked, and they are ready to ship you anything you need.

Just went here after having a horrible experience at Tilly’s. Recently took up long boarding and was finally ready for my own!!! Amazing and wonderful customer service I only wish I would have asked their names but literally they rocked it! Will always go here since the whole family boards. Thank you again for all the help!

I worked at Zumiez (not at this location) for 2 years in the past. I stopped working there because I did not like annoying customers while they shopped and because I moved for school. I do not like shopping there because of the same reason; customer service should be their first priority, but it is not. selling is. I only came in because I had to exchange a sweater that was too small for me that my boyfriend got me. This last experience I had was different.
I walked in and no one greeted me. I was looking at sweaters, but the sales associate talked to another couple beside me. I grabbed two sweaters and headed to the fitting rooms, but of course no one acknowledged me. How could I be invisible if I had four bags in my hands? I walked back to the front of the store and asked associate for a fitting room. I then proceeded to the cash wrap to do the exchange. I was waiting for awhile. The associate came with a customer and told me he would take care of his customer first, although I was waiting first. really? But the other customer let me go first. He asked his manager for assistance because I did not have a receipt. She looked at the tag and said they did not even have those kinds of tags… She told me that I needed a receipt. The manager was acting rude and weird. I told them that I did not need to have one and I know because I used to work there, and I asked when they changed their policy. She said a year ago and she would let me exchange it just this once and never again. She lied; I looked online at Zumiez return policy: «All returns (refunds or exchanges) without a receipt will receive a gift card credit for current retail or lowest promotional price.»

Store is dark and kinda crowded. Not really the place I’d like to shop. Also the sales people are so pushy! Even when I said I was just looking. There were 3 people working on the floor which seemed like too much since the store wasn’t even busy. I’d rather go to pacsun. Clothes are cheaper too and they have better deals.

Horrible customer service!!! I walk in and no one greets me and the guy is standing right there. Then his buddies walk in and he forgets that there’s customers there. And to top it off I’m waiting for like five minutes to ask for a show size and the guy just goes towards the back to talk to his friends. Never going back there.

I came here looking for Ragland tees by diamond CO. Every employee was extremely helpful, one even going as far as collecting every size large Ragland in the store. I definitely ended up buy a lot more than I was originally prepared for, but how could I resist with such awesome customer service? Will go back to this location again. Thank you!

One star for the second visit. 2 stars for the third visit.
I’ve been here 3 times to purchase TOMS and to get rid of my $ 20 gift card that I’ve been babysitting for about 4 years. The first time they were closing, so that was my bad. The second time I went to purchase the shoes but they had nothing good in stock! The only two colors they had in my size were black and olive green. The young dude that helped me wasn’t very professional nor helpful. Granted I was being indecisive over two colors but he stayed on the top of the ladder (where the shoes were on top of the shelf) and stared me down trying to rush my decision so he could get back to lounging around. Ew. I felt forced to decide so I chose the black Toms. I even looked at some Obey clothing that I’ve been wanting to purchase but nothing in my size (small).
The girl at checkout was nicer but I already had a bad taste in my mouth. She kept saying my gift card wouldn’t run and tried to give it back to me. Finally she manually punched in the numbers after a few tries with her scanner. I know your computer is the age of a dinosaur but wouldn’t you try to punch in my card numbers before you try giving me back my card?
Third visit. I live in San Francisco but originally from Sacramento so I visit my family every so often. About three weeks had passed and I still hadn’t touched my Toms. I wasn’t happy with my forced purchase. I was already heading home for a day, so I called ahead to see if they had other colors which they only said black and olive green (once again). My sister suggested I try out the olive one. I figured if I didn’t like it then I’ll let my sister pick out TOMS for herself. I didn’t like it. She couldn’t even get a black in her size. Apparently, they were out of all the blacks. How inconvenient. I ended up switching out my shoes for an LRG v-​neck. This time, customer service was 100x better. But that still didn’t make up for the lack of stock.
I definitely realized that I have grown up since my time in Sac and this place is mostly for 18 and below.

We came here to dress one of the models we were preparing for a project. He had to find a «high tech» outfit to be a part of a theme. We found a nice top and shorts that had clean lines and the modern look that we were looking for.
I have to say that the moment we walked into the store, someone right away waved at another sales rep to make sure they knew we needed help So as we got deeper into the store, someone already was there to assist us. I was amazed how helpful they were. When we found the outfit we wanted to get, they automatically made a dressing room ready.
At the end we ended up buying the outfit. It was an excellent outfit for the event. HIGH TECH all the way!

Definitely a wider selection than the Zumiez at the Solano mall… BUT, that means it’s jammed packed with stuff! Definitely not the ideal place to bring a stroller when it’s busy.
All of the employees at this location = approachable and friendly!

Better selection than some of the other Zumiez as well as an easy to navigate store. Shoes and sales crap up front skate shop in the back, girls clothes on one side, guys on the other.
The Cashiers are on the right mid length of the store.
Snowboard/​mountain gear is towards the back. too many sales folks trying WAY too hard to try and SELL SELL SELL, BRO

While at the mall last night we checked out Zumiez to see if they had a better selection of Toms then other stores in the mall. The selection was ok. A little bit more pricey then Nordstrom. The staff was very friendly but we ended up not making a purchase here.

this is one of the most TERRIBLY run businesses i have ever experienced. The store is ALWAYS such a mess, the staff unfriendly and un-​noticable since they are busy with friends sitting on their cash wrap desk. I walk in and NEVER get greeted and can never find what I need. There is no small talk or even civility from the person when I have been rung up. I would have a better experience from a machine. Really there are plenty of similar clothing and shoe retailers in Arden Fair mall. No one should waste their time coming here. Give your hard earned money to other store where their people are appreciative of the business you bring.

I’ll be honest; the female employee that greeted us was, well. bitchy!
We were shopping for sunglasses and had been to a few other stores… It can be tough to find the right pair so it’s a must to shop around.
We had been to a few other of the skate type establishments in the mall and didn’t see anything that stood out here, traditional selection of the standards again; Oakley, Spys I think. etc.
The employee asked what we were looking for on our way out, and then got really snarky when I asked if she knew of any other stores that had sunglasses in the mall… «WELL, we have the best selection.»
Alright. Sorry I asked.

I came to this Zumiez hoping to find a good deal on a snowboard package so that I could go on a trip with my buddies the upcoming weekend. Unfortunately, the location did not have any boards to my liking, but the asian girl that works there was very helpful. She pulled out a catalog and showed my a bunch of snowboards for my height and weight and then called several other Zumies in the area to see if they had them in stock because I couldn’t wait for them to be shipped to the store.
Long story short, I ended up going to the Zumies in Citrus Heights and Folsom to get the board along with its package deal bindings and boots. At $ 300 for quality gear though I wasn’t complaining. I was thankful that the staff here was friendly, patient and went above and beyond to make sure that I was able to get my gear in time for my trip.

I dropped by in search of a pair of sunglasses, and received excellent service.
The young gal working there offered several options and was very patient with me, which is always appreciated because I am a very indecisive shopper. She also provided honest feedback as to whether the sunglasses looked good or not.
After taking up about 15 minutes of her time, I found the perfect pair of sunglasses and was on my way. A successful trip to the mall.

This review is about the service and employees here at Zumiez.
They are so friendly! When my friends and I were walking around the store checking out all the clothes and the boards one of the employees was very friendly and asked us if we needed any help. We kindly replied that we were just browsing which he then asked if we were looking for any specific brand or item such as a board, clothing, or shoes. So nice and willing to help!

I rarely purchase items from this location, can this review is based off of the service I receive when I buy an item online and have it shipped to this location (site-​to-​store is free). And the service is… A-​OK.
The morning the item arrives, I receive a professional phone call from the store itself that lets me know it’s time to come and pick up my order. When I arrive, they take a moment to open the packaging, check that the item is not damaged, provide me with new packaging, and send me on my way. No up-​sale B.S., nothing like that. Just quick, friendly service. And that’s… A-​OK.

smelled like somebody died in here
with a hint of sweaty armpits.
and the people that work here suck.

I’m not a big mall shopper — but I have to say I like Zumiez — they are definitely one of the cooler places on the mall. They have great snowboarding clothes and gear and the staff are laid back and friendly — I have never felt pushed by them and have gotten some good help. The prices aren’t as low as you might be able to find elsewhere — but when I want something nice for winter sports this is where I head first — for me or my kids. When I want a good deal I go to Big 5.
Zumiez has a small collection of boards, shoes, goggles and stuff like that, and also a good set of skateboards, trucks and wheels if that’s your thing. If you have teenage kids to buy for and need a special present there is always something there. It’s got that NorCal spirit just perfect.