U-Haul Moving & Storage of Citrus Heights

I rented a U-​Box. Was much smaller than I had imagined (my fault for not really looking at the dimensions, just looking at the photo). Paid my monthly fees for storage and was excited to finally be in a position to get my things back from storage. When I called to get it redelivered, learned that their truck was down and that I wouldn’t be able to get it delivered until it was repaired. Made several calls for updates with no call back, finally reaching someone in the office (who was nice enough, by the way) but I was shocked to learned it would cost approx. $ 275.00 to have the UBox delivered to me! That’s more than the monthly cost of the rental! There goes the little bit of Christmas fun money I had.. .
PODS does it better and costs less. U-​Haul should probably stick to truck and equipment rentals… Like KFC. Find one thing you do well, and do that one thing!

Went to get hitch installed on Audi Q7, originally a 2 hr job. 3 hrs later they tell me they’re having issues and will take another hour. Hour later I’m being told they’re finishing up. Another hour later finally finished. They turned a 2 hour job into a 5 hr marathon. Do yourself a favor, find someone else to do the job or better do it yourself. Plus their prices are high.

Their website states that they will «gladly refund the full purchase price of any unused box you return to us. We guarantee 100% buy-​back of any unused U-​Haul boxes, with receipt, at any U-​Haul center location nationwide.» So, I wanted to return some that I had purchased 2 days ago. Apparently, they only accept «bundles.» Nowhere does it mention the word: bundles. Lame.

I rented a U-​Box from this location when I was moving and it was very convenient but I have to give 1 star due to the fact that they charge a lot more than they quote you. This may not be this specific location’s fault, but given the fact that I will never rent another one from them again, the 1 star rating is justified. I got charged a total of 4 times and even though I was quoted $ 700, I ended up paying over $ 1000.

Awesome service! Seth is all star. At first I was sure I was going to have a bad experience but Seth saved the day! Only Uhaul in Sacramento worth a damn!

Great place to rent a truck for quick hauling as well as long beds for moving. Good location. Nice staff. Can get pretty busy on the weekend. The staff is very thorough with rentals. I also like the new idea of stickers on the rentals that show previous damage.

Super friendly staff. The truck was an older one with lots of miles on it so it was a bumpy ride but it was a local move so it didn’t seem to matter too much. They do charge an extra fee if they have to sweep out your the truck afterward, which seems silly to me. C’mon guys how about some customer service? We also would have liked to have gotten the truck with more than just a quarter of tank gas in it. It makes it difficult to start a trip with not enough gas in it. Overall though it was a good experience. And it made moving easy. You can also order movers on line for a reasonable price to help with the moving of heavy stuff. I highly recommend it if you don’t have a lot of people you can call on to help with the move.