U-Haul Moving & Storage at 47th Ave & Hwy 99

This is not a review for this location but rather a review for U-​HAUL company.
It started out nicely but I ended up being tricked. Originally, I went through the booking process online and found out that LifeStorage of Elk Grove Florin is the closest location to my starting point. So I called them up to ask about the quote since
is the only one that didn’t specify the tax fee, thus I just want to make sure that the rate is inclusive where tax fee was already included. Penske and Budget both have tax fee in their online booking. Anyway, called and spoke to a lady at LifeStorage of Elk Grove Florin and she gave me the same quote and told me the same rate as I got online. I specifically asked her about the tax and she said there should be none, whatever she quoted for me was final. I should’ve booked it with her but still need to confirm with my spouse on the final logistics so I told her I would call back. Later that day, I decided to book online because it is more convenient and besides, I would pick the same pickup location anyway so I thought it would not matter. Fast forward to the day before the pickup date, U-​Haul changed the location on me to this pickup place, U-​Haul Moving & Storage at 47^th Ave & Stockton Blvd. I thought it was a little bit inconvenient but I didn’t mind that much since I got a good rate (well only at the moment). However, on the pickup day, shockingly showing up and realized that I have to pay additional approx $ 22 for tax. The clerk there even laughed at me for thinking that the rate given online was a final. She even said to me, «Don’t you know that you live in California, everything has tax?» What the F**K? You are telling me that I got tricked? Didn’t see that coming, so I called the corporate number and chatted on the phone for 20 to 30 minutes trying to explain my situation to a Rep named Raymond Daylan with no freaking resolution at all. He kept saying that online is just an estimate. Are you freaking serious, now you are telling me? I didn’t see it specify online during the online rental process. And of course, the LifeStorage of Elk Grove Florin is not the main location of UHAUL so my phone call to that lady working there was not recorded. With the final fee, it turned out U-​Haul was the most expensive out of all three truck rental companies plus the frustration. The clerk at U-​Haul Moving & Storage at 47^th Ave & Stockton Blvd even told me to rent at a different place if I like. How could I at the last minute? DAMNNNNNNN… UHAUL, you will have no more biz from me and hopefully my friends and relatives.

All staff is friendly and nice. Always remember who me and my sister are and not to confuse us. We just look almost like twins but we aren’t and it so funny. Affordable and awesome place to store easiest six months ever with no problems. Thank you guys.

All of the employees at this Uhaul location are exceptional, especially the manager Debbie. My dad passed away unexpectedly and was a loyal customer to this location. Debbie not only shared her memories of my dad with me, but worked with my sister and I on every level to make dealing with his storage as easy as possible for us. She would even come over and check in on us when we were there just ro say hi and see how we were doing that day. I give Debbie and all of her employees (Camille and Chris especially) 5 stars for friendliness, professionalism and outstanding customer service. If you are looking for storage in the area, I highly recommend this location. You won’t be disappointed!

I really liked the gals that helped us — Latitia I believe was the gal’s name who helped us — she was funny and a fun start to the long day ahead. The truck was ready and the process seamless and painless. They also had the last few boxes and mattress covers that we needed. The gals helped us with setting the mirrors on the ginormous 26′ truck and even gave us a discount because the truck only had ¼ tank of gas in it. I recommend working with the location if you find yourself in the self-​moving business.