The UPS Store

Very friendly service with smiles! Jennifer (Notary), took care of my mailing needs. I got there to do my printing just in time. long line awaits! !
Great service!

I went in hoping to get stamps but not sure if they sold them so I waited in line for almost 15 minutes. I saw that one of the sales persons wearing an elf hat was waiting for the customer to make a decision on there purchase so I tried to ask if they sold stamps and she literally scolded me in front of the entire store. When I tried to explain that I just wanted to know if they sold stamps, again she yelled at me and completely embarrassed me. I abruptly left and said she was rude on my way out. I understand the holidays can be stressful and frustrating but I still expect some decorum of respect for potential customers. If she had taken a small moment to listen to my question, she could have answered faster then it took for her to yell at me. You would think a person wearing a cheery elf hat would have a little more holiday spirit. I’m sorry if she was having a bad day but the customer service shouldn’t suffer for that. Apparently they do sell stamps but I will never buy them there or anything else. The post office had very nice people working there, go figure.

Very friendly, prompt & helpful. I love I can ask to compare shipping rates with both packing supplies, method & rates (U.S.P.S).

I was completely disappointed with this UPS location; I went in to drop off an Amazon return, everything was ready to go I simply just needed one piece of tape to close the box. I was told that I needed to pay a dollar for the one piece of tape or my other option was to buy a roll of tape. I frequent lots of UPS stores and this is the first time I’ve ever had this experience. I was very disappointed and I will take my business elsewhere. I would give zero stars if that was an option. This is the pettiest thing I’ve ever experienced and the worst customer service.

Christine rocks! She did me an absolute absolute absolute (!) solid by taking our Comcast equipment to send back, as we got there just as they were closing. We’re moving out of state tomorrow morning before they open and I was about to burst into tears. She was calm cool and collected, gave excellent customer service and apologized for scaring me. Thank you Christine, I’ll never forget you. Thank you so much for doing this.

I love that they open at 8, that they will also ship out USPS, and that the woman who helped me at 8 this morning was kind — I never expect people to be nice at that time of the morning.

I have good service at this UPS Store location the majority of the time when I come in for a few minutes to drop off my prepaid UPS packages.
The associates are friendly and are quick to take my packages and give me a receipt so I can be on my way.
This is true most of the time but last time I had to wait over 10 minutes for one associate to stop cleaning up and emptying the trash (while the second associate helped a customer with 350 packages) as there were 4 customers standing in line waiting to be helped. Really?!
The store is quite small but does still take passport photos and has some mailboxes in the back. They also have plenty of mailing and office supplies to help you with all your packing and shipping needs.
Keep in mind though, they are located inside of Loehman’s Plaza so make sure to avoid the store during the lunch rush unless you don’t mind circling for a spot.

Very friendly and great customer service. To say the least way better than having to go to the post office.

This place is fine. Quick and easy. Associates are not always the most helpful though.

Stellar customer service ~ very efficient and friendly. Provides UPS shipping AND USPS shipping options. Also, accepts USPS packages with pre-​printed labels.

Yesterday I went to ship a small package. I got there a few minutes before the posted hours of operation. I went up to the door, it didn’t open, read the hours and turned around. Bummer! Walking back to my car… I notice the door opening and John the only employee there, beckoning me back. Eureka! I could ship the package, not be late to work AND get the package to its destination on time. Perhaps no big deal to others. it is a BIG deal to me. Many times I have sat and waited while employees of a business chat casually inside because it is 5 or 10 minutes before the opening time. I own my business. I get it what it means to have an employee care enough about the service that he goes the extra mile and behave like every customer matters. John was polite, efficient and personable. Great job John! Definitely deserves a shout out!

I had to get a form notorized and had no clue what that meant or how it worked. Anthony was very friendly, helpful, and efficient. He explained everything to me and quickly got it done. I will definitely go back here if I need anything else notorized.

This UPS store is wonderful. The manager Vinnie is fantastic and very knowledgable. I only go when he is there as he always has the answer for my shipping questions. Honestly I can’t say enough about how great he is. The owner/​s? Are very lucky to have such a knowledgable manager. They offer a great array of services and its very easy to make copies. This is my one and only ups store.

Wish i could give 0 stars! The girl that“helped“was extremely rude and unhelpful. She shouldn’t have a job in customer service, if she has poor customer service skills. Won’t go here again!

I had a package that was free shipping. They gave me free shipping but then told me I had to pay $ 3 for packaging. I did not see them package it and thought that was odd so when I went back in to get my $ 3 dollars back they had wrapped it in some dank grey plastic! It was a college book that I needed to be somewhat protected and I feel that for $ 3 that was a ripoff.
Shipped another book from a different ups store and they were kind and it was only $ 2.50 for a bubble wrapped envelope! I think the Fair Oaks location tries to rip you off and I will never go back there.

Thank you guys for helping me send some important information on time! I enjoyed the conversation while I was in there!

Fast shipping service with reasonable price and decent selection of shipping materials, also have notary if needed.

Its so nice to walk into a UPS store that has their act together. Employees here are great! They are so attentive and get everyone in and out of here as fast as they can. As soon as they see someone walk in with boxes just to drop off, they will call them off to hand them off, so they dont waste any time waiting in line just to hand something to them. Shipping a package here is a 1,000 times easier than the post office. Plus they ll tape up the boxes for you and give you package tracking for free :)

I brought packages to mail here on 2 separate occasions and both times received excellent service from 2 different workers. Not only were both workers professional but they also each gave concise, easy to follow run downs of all my mailing options. The whole process was incredibly fast– I was able to run in and then get out of there within minutes. I spent a tad more than I would have at my nearby post office due to packing charges, etc. but the time I saved by going to The UPS Store versus the post office was definitely worth it.

Very friendly
fast service
helpful too. might i mention it is also next to jamba juice =)