Crappy customer service, phones are overpriced, the staff is commissioned and they will say anything to try and lock you into a contract. And when you tell them to refund your money they refuse. Illegal? I think so. I had to contact Tmobile, BBB, and The Mobile Solutions HQ in San Diego before I could get my issues resolved. DONOTBUYYOURPHONESFROM A RETAILOUTLET(unless it’s Costco which offers a 90 day return policy for phones).