Sutter Health Rehabilitation Services

I had surgery on my right thumb in another state. When I returned for my Physical Therapy to UC Davis Friday Afternoon Hand Clinic with Dr. Szabo, I was treated condescendingly by Dr. Szabo and his rude staff. I immediately moved over to Sutter PT at 1201 Alhambra, suite 200.
They have been professional and thorough in their treatment. They are very friendly, and concerned for my well being and progress. I will NEVER go back to UC Davis or Dr Szabo. Sutter is definitely the better choice between those two facilities!
Thank you Casey and Terry!

I was extremely dissatisfied with Sutter Alhambra Rehabilitation Services. While the visit itself was mildly useful and the staff were friendly, once I saw the fees for what I received, I was shocked, horrified and offended. I will not be returning, and they should be ashamed of the scam this business represents in the medical field.
I am a medical professional. I am writing this with 16 years experience with patient care, client communication, billing for my time and my staff members time, and balancing the stresses of such a profession. I know how much time it takes to write up records and have 30 patients in a day. I know what it takes to hire and keep good staff, maintain equipment and supplies, and keep up with medical advances. I know that what they charged me is exorbitant compared to what I received.
When a peri-​professional medical office charges $ 450 for basically a 15 minute massage and about 5 minutes of exercises with $ 5 plastic bands, (and bills it out as 15 minutes), I am extremely offended.
Any argument about charges being validated by office «overhead» is unacceptable. There was no expensive medical equipment involved. Clearly they are not spending much money on staff members, since I heard people on hold for over 10 minutes, several people waited for a long time in the waiting area for help, and when I called back for assistance, I was myself on hold for 12 minutes. I had to call back because the original information I was given about «medical codes» was incorrect… so the office is not spending money on personnel training, either.
I will emphasize that there was nothing *wrong* with the services I received; they were barely adequate, but certainly not remarkable. I left the appointment mildly disappointed with how my time had been spent, but feeling that I had at least gotten some care. If the bill for those services had been proportional to the care received and time spent with me, I would not complain.
Sutter Alhambra Rehabilitation Services is a perfect example of our broken health care system, with grossly unfair, unjustifiable fees charged for mediocre service. This business could not exist if more people paid for services themselves, or knew what fees were before an equally broken insurance system paid its share.

I have to agree with P B.‘s feedback. I had the exact experience on my first visit. I have no idea who the receptionists and nurses that helped me. They pronounced my name wrong so I didn’t even know they were calling me and they never introduced themselves and they didn’t have any name tags/​badges. The impression I got from this place was pretty bad. It felt like they didn’t care about building a relationship with their patients. It was a like, done with this patient time to see the next. I don’t want to go back.

I’ve been going here for a couple months now and consider it to be my second home. In fact, if I could go everyday instead of just twice a week I would. My injury (and myself) are being treated with great compassion, determination and patience! I would agree with another reviewer that they do not have the greatest staff at the front desk, but once you get into therapy it is fantastic! I could list off five wonderful people that help me and I feel are looking out for me each time I am there. I know that they are there to get me better and I will keep going back until I can walk out the door without a limp and no pain. Thank you!

I’ve been in and out of physical therapy for various ailments just a couple of times, so I don’t know a ton about procedures/​protocol – but this place is distinctly awful.
To start, the receptionist was rude on multiple occasions. I called the office consistently all day for a day and they never answered the phone or returned a message (to which the same receptionist, when I complained about the lack of response in person, gave me a 10 min diatribe as to how understaffed they were, how terrible it was to work there, and why her personal life also was not too hot either). I’m sorry, but I expect to be able to make/​cancel an appointment, have my phonecall returned and, while I do feel badly on a personal level that work/​life isn’t a cakewalk – it’s really not my problem. I expect a service, not excuses from a business.
Then, the therapist I was given never bothered to ask my name or give me hers. She looked washed out, tired, and distracted. I had no introduction to the facility, the staff, or any information about my injury or what I should expect my healing/​recovery to look like or what the process would be. They took me in like I knew what I should be doing already.
On my second (and last) visit, the therapist’s assistant helped me. She was very young, inappropriately dressed for an office (midriff showing), and immediately put me on a bicycle machine. I had dislocated my knee less than two weeks before – couldn’t stand, let alone walk – and she was putting me on a machine! She hadn’t a clue what she was doing, wasn’t embarrassed by the blunder, and didn’t appear to have even looked at my file before my coming in (although, to her credit, my original consultation didn’t include many questions regarding the nature of my injury).
In addition, the office itself has no privacy and when the staff is working on you you are lined up on a series of tables in the middle of the room an arm’s distance from each other and other clients. Also, a male office assistant who never introduced himself, was seemingly picking up on me, giving me free therapy «stuff,» and was completely smarmy. I was in so much pain at the time that it didn’t matter, but still.
And lastly, at the risk of ageism, I was the only client there under 70 yrs old. Most of the folks looked incredibly befuddled and like they were there because they didn’t have anywhere else to go. Very strange vibe; I felt badly for them.
Read: this place should be shut down. Don’t go.