Stephens Roger B MD PHD Pain Management

The worst most uncaring Doctor I ever meet I have trama to my neck and shoulder and low back for one all she wanted to do is make a quick buck and give me a epidermal shot. I was in so much pain I was in tears at my second visit and she told me that there’s nothing she can do. What fucking pain doctor tells someone that she can’t do anything to help a patient. I was so upset and felt so helpless on top of that I waited 3 months for her to decide if she would take me as a patient, on top of being the most uncaring Doctor I ever meet the staff is so disorganized it’s stupid everyone I call there it take 15 – 30 on hold please don’t go here or take your loved ones there. I will also be making a complaint to the better business office I think she is just scamming the insurance system and only willing to do something that’s gonna make her a quick 1500 or more by only recommending a shot that takes five min or less. WORST Doctor EVER

The doctors and therapists that work here demonstrate a surprising lack of concern for their patients. They offer the shortest possible time to discuss treatment options, and they do not seem to have any regard for improving the well-​being of their clients. They are extremely rigid in their setting of appointments, they often refuse to accommodate change requests, and they nickle-​and-​dime for everything. (I asked for a printed copy of my receipt, only to be told there would be a $ 25 charge to print the paper!) What’s worse, they do not provide adequate care despite potentially immense amounts of pain you may be experiencing. I would strongly, strongly advise and caution against using this group. If there are other alternatives available through your PCP, you are well advised to go there instead.

WORST OFFICE STAFF EVER!!! Heather is the biggest bully, and rudest receptionist I have ever dealt with. From the fist phone call she has been horrible. The Dr., is fine, but after many, instances of getting treated so poorly by the office staff, it just isn’t worth continuing. Heather has literally raised her voice at me and told me to stop talking so she could talk… as I am in the middle of asking a question. She is rude, aggressive, and as I mentioned earlier, a bully. I have been put on hold and no one ever returns, I have been transferred just for it to go to a recording. I have been told «she will call you right back» and no one calls back. These have all happened more than a couple of times. I had to cancel my surgery appointment. My husband was diagnosed with cancer. The day before my (cancelled) surgery appointment, I received a confirmation call from the surgery center. I called the Doctor’s office and they could not admit they had simply made a mistake. They said ‘oh, I don’t remember that conversation’.! Enough is enough. There are plenty of good Doctor’s that have professional caring office staff. I will not be returning to this office to get treated like I am disrupting their day. And by the way, I have never written a negative review before, however I felt the behavior of the office staff justified my time to do so.

Fantastic doctors and a great staff.