Sleep Number

This place deserves negative stars if they allowed it. My wife and I went in mid November to buy a new bed because she was 8 months pregnant. We met with a sales rep named Tony who sold us the bed. Granted we did about a month of research and we’re pleased to finally get a bed before our new born as my wife wanted it 2 weeks before our due date.
Tony said that the bed would arrive on the first week of December and said probably Dec. 5^th. We were happy with that result.
Come the first week of December we got a call saying it would be delivered December 14^th from 8am-​12noon. I wasn’t happy with this as my wife expected it early. I asked them to change it to earlier and the rep on the phone hung up. I called back and the circuits were all busy. So, I ended up calling 10 times that day and all circuits were busy. At one point got through and waited 45 minutes with no answer. I proceeded for a week with calling in with all circuits are busy again. I literally must of called 20 times and gave up.
I then decided to call Tony who sold the bed. He said that the computer system was causing all of this. He ended up calling the corporate office and they said they couldn’t move the date but if I called back in they would waive the delivery change. I was ok with that. He wasn’t allowed to change the date or reverse the delivery charge.
So I tried calling back in for another week about 10 times with the all circuits are busy again. I was so fed up that all I could do was wait for the bed. I just was hoping to get my credit when they delivered the bed.
This past Friday I got an automated message saying my Sleep Number bed would arrive on Dec 14^th between 8am-​12noon, but my baby girl arrived on the 13^th. My farther in law came I for the special occasions and said he would wait the 4 hours for the bed. The bed never showed up.
I called Tony again at the store and said this is ridiculous. He called back and said that they don’t deliver on Mondays. Are YOU KIDDING ME! I couldn’t even talk as I was still in the hospital with my wife ans daughter.
At this point I don’t even want the bed I am so upset. What a joke! I lost 5 hours with my farther and law and our new born with precious time we will never get back.
If you ask me stay far away from Sleep Number as they clearly don’t know how to help people as I am writing this from the hospital room as we speak. Terrible!

We went in today looking for a mattress right when we walked in Jenna T approached us and was very nice and helpful. She showed us options that where in our price range and offered us procedures that would benefit us. Best experience we’ve had at a mattress store thanks Jenna!

My husband and I went and bought a mattress today and had a wonderful experience from a young man named Nolan McGagin he was very helpful and very pleasant. I would recommend Sleep Train.
Sandy Naturale

I had high hopes for this $ 3,700 bed but after 30 nights decided it wasn’t right for me. The bed is too soft and when I contacted customer service they were insisting the bed must be losing air, which was not the case. The top cushion is foam and after a couple of hours the foam would soften and collapse thus contorting my body and leading to lower back pain. I am healthy and HWP but need a firm bed, which the bed I got is not, even on sleep number 100.
What a hassle returning it under the 100 night return policy turned out to be! After several emails back and forth they insisted I must call before arranging for a return. So I called and got a message that they were having an «all-​team» meeting and I should call back after 4pm EST. So I did and after waiting on hold for 10 minutes was transferred and put on hold again. Finally got an RMA number but had to agree to pay $ 199 pickup fee, plus the original $ 179 delivery fee and to top it all off they won’t take the $ 200 pillow back either. So I am out $ 600 just to take them up on their 100 night trial. But I would rather be taken for the $ 600 than the $ 3,000 it would have cost to not even get what I had hoped for, which is a good nights sleep on a firm bed. Buyer beware of this 100 night trial offer, it will actually cost you at least $ 400 if you decide it is not right for you!
I finally convinced them to take the pillow back but was told the $ 199 pickup fee would not include that and I must ship it back for consideration of a refund. Another hassle ensued and it was a good thing I sent it «Signature Required» because I had to provide that proof to finally get that $ 200 back.
When the $ 199 pickup team arrived I had everything ready in my livingroom, including my own receipt I made them sign because they had NOTHING in the way of a receipt to leave me. The driver had a handheld device to check this stop off an apparent long list they had. When I asked if the bed would go to a showroom for demo or clearance center for resale I was surprised to learn from the somewhat surly driver that the entire bed would be disposed of, none of the components would be re-​used! I have learned a lot about this mattress game over the past few months and have to say the industry in general is a racket with very few actual competitors and just a couple of major corporations selling under a variety of brands. I did finally get a comfortable bed that is firm and works well for me at less than half the price WITH an adjustable base. Shop carefully, read the fine print and do your research!

Time is money as most businesses know but as soon as they sell you they forget that it goes both ways. We recently purchased our bed and were given a 4 hour window for delivery and installation. Part of our order was inadvertently omitted and to make amends their offer was to deliver missing parts at their convenience. I can accept that they are only in our area once a week, but to be given ANOTHER 4 hour window is an issue. Apparently MY time is not money? This appears a direct reflection on the depth of their customer service

My husband and I purchased a Sleep Number bed from this location three years ago and at the time, the experience was enjoyable and the staff were friendly and helpful throughout the entire process. However, on a recent trip out to this location, it could not have been more different.
The trip was needed after one of our pups decided to use my Sleep Number pillow as his personal pee pad. There was no saving this pillow so the next morning, we headed out to Arden to get a new one after looking online to get the right one. When we walked into the store, the lone employee made eye contact with us and then went right back to his computer. At the other locations, as soon as you enter you are greeted and asked if you needed any assistance. We got nothing. We headed over to the pillow display and were double checking which one we were getting then went to look at the pillow protectors as I thought at least one of those on display would be waterproof. I glanced over to the employee a couple of times, seeing if he was coming over but he remained at his station. We start over towards him when he finally makes his way over to us. I asked which protector was waterproof and he abruptly said «none.» Ummm, ok. We headed over to the register and I asked if we could use our Insider Coupon that are sent out to those who have bought a bed from them before. Instantly, his demeanor shifts and he is bubbly and friendly. Seriously? I will admit that I expect a certain level of customer service at Sleep Number because I am spending quite a bit of money regardless of what I’m purchasing– on this trip, we were spending ~$ 80 on the pillow before the coupon. So when we go in and are treated like trash by the employee until we mention the insider coupon is ridiculous. How you treat people that walk into the store should not be based on their previous order history. When we got home, we realized we picked up the standard pillow rather than the King size so we had to go back to return it. Rather than driving back out to Arden which is significantly closer, we opted to go to their Roseville location where we have yet to have any issues.
I would give this location one star but we are in love with our Sleep Number bed and pillows and I can’t bring myself to give it that low of a score. If you are looking to buy a Sleep Number bed, I would definitely suggest that you go to the Roseville location.

I just love their products and this location is especially friendly. We were shopping for our bed for over four hours and the lady (I wish I could remember her name, I will update this when I get it) was so fun, accommodating, and patient. we ended up making our decision an hour after closing and we are so pleased with our products and the customer service that was provided.
I have terrible scoliosis and the Zero Gravity that these beds provide is nothing short of amazing. if you have a bad back, like I do, then I would stop looking anywhere else and purchase a bed from Sleep Number.

I recently went shopping for a new mattress. I really like the Sleep Number concept. I met with a salesperson by the name of «G». He was very helpful. Unfortunately, after a few returns, I was not able to negotiate a price on a new mattress. Select Comfort, at this time, has a «No Negotiation» policy. Although their mattresses are quality U.S. made products, the price point just wasn’t there for me at this time.
I was able to make a decent deal with G on a Flex Fit Plus adjustable frame with built in massage. It was recently delivered, and I love it. No more propping up my head to watch television in bed. If the mattress prices were ever to become more competitive with Sealy, Simmons, Serta, etc., I suspect I would purchase a Sleep Number bed. Be sure to make subtle comparisons (such as prorated warranties, etc.) prior to purchasing any mattress… there are many differences.
Finally, I also made another purchase from (Kelly, I hope I got the name right). I purchased a down alternative pillow and a body pillow. I wanted to train myself to sleep on my side… the body pillow is an awesome tool for this. Between my Select Comfort pillow, Select Comfort body pillow, Sealy Posturepedic mattress, and the Select Comfort Flex Fit Plus adjustable frame, my bed is set… my wife and I sleep well!
(BTW I rated the price as Ultra High-​End because the sticker reflects the actual cost of the bed… whereas at other mattress dealers, the posted price can be reduced by as much as 25−30% if you negotiate).