Site for Sore Eyes

We have used Site for Sore Eyes for the purchase of glasses in the past few years and have always had a good experience. The staff is polite, welcoming and helpful. Our most recent visits were so my 16 year old daughter could be fitted and trained on the use of contacts. The Dr was so incredibly patient with her, spoke to her in such a way that she felt cared for and informed, not talked down to (as sometimes is the case with people addressing teens). He explained everything, kept it simple but informative and the experience, which could’ve been stressful, was a pleasant and positive. My daughter is happy to now be wearing contacts and our experience here was amazing! I highly recommend this business!

Dr. Lary McPhaill is the best! Went in for an eye checkup when someone hit me on the eye very hard with a soccer ball. The light hurt my eye, it was hard to even open my eye. Dr. McPhaill took care of me very well, and threw in an eye checkup as well! Gave me eye drops, and my eye healed perfectly without complications. Also gave me recommendations for the cuts on my skin near my eye. He was very nice — felt extremely comfortable being seen by him.
100% would recommend!

These guys are amazing! Needed emergency glasses for my son who had a severe eye infection and couldn’t wear his contacts, two days before Christmas, visiting from UCLA, on his way back East… in less than one hour we had one free pair done, one inexpensive pair ordered! Sorry I don’t know her name, but the receptionist/​assistant/​fashion consultant (yes! great taste!) could not have been more helpful or more experienced! The technician, rolling around with a leg splint, fast, accurate… I reccommend this site without reservation

I thought this place was nice because they made make it convenient to schedule your appointment online in any of the available time slots. However, I received a call to reschedule because they only have doctor on Thursdays & Saturday’s. That have been nice to know when I was trying to schedule the appointment. Horrible service eye sore.:

Excellent service, especially when repairs are needed. Nice people and fair prices. My choice for several years and no intentions of changing.

I like the office staff there polite and friendly the doctor was personable and easy to talk to. So I loved all that but the glasses can be a little expensive and we ended up spending more than I had hoped too. I should have taken the prescription somewhere else.

Great selection and great service! I have been to many different places throughout town but Lynn and her staff provide incredible, knowledgeable service with prices to fit all budgets.
Unique and fashion forward, one of the best eyewear selections in town!
The place is beautiful as well, and they always have a great selection of sunglasses.
Looking forward to my next pair!

I rarely give negative reviews, but I have to say that this place is over-​priced (for the quality of glasses and lenses) and has terrible customer service. I got stuck buying glasses here because I bought a groupon for 2 for 1 glasses (never again!). I was hoping to get a pair of athletic sun glasses as a second pair of glasses. There offerings in this respect are terrible and when we talked about special ordering the staff kept giving me incorrect information and I had to eventually call the manufacturer myself. Most recently my husband went there (against my advice) and they talked him into getting a special test of some sort, assuring him that his insurance would pay for it, and now he has a bill for $ 750 because the insurance is not paying it. Really, if you go here and get one of the assistants who is not the owner Lynn, be really careful because it seems like they are clueless and if you ask questions they act like you are offending them — very rude and lazy. I have also found that with the glasses that I got from them, the lenses seem to scratch more easily. I don’t know if it’s lower quality lense glass or what, but I will not be going back! Consider yourself warned — they advertise a lot of «specials» but in the end a lot of features are «extra» so you will wind up paying more!

My experience with them has been very good. Friendly, knowledgeable, courteous and helpful staff; good range of frames to choose from; and above all: a very competent and experienced optometrist who instantly makes you feel you are in able hands. They have recently added state of the art equipment to make your visit as complete and thorough as possible. Do yourself, and your precious eyes, a favor: make an appointment and go to this place.

Great selection, affordable prices and sweet staff! Loved the optician who examined my eyes too. He was spot on with my eye exam and prescription.
I’m a lover of funky, cool eyewear to express myself. This is the place to find frames! Finally found my new shop for eye exams and frames.
Highly recommend this location!

Claire rocked it out of the park with my new pair of glasses! Outstanding service … Super cute frames and 100% spot on fit. I will be back for more! :-)

My son came across an old pair of my sunglasses with a lens popped out. He said he wanted a pair like them. We dropped them off on Saturday to have the technician take a look the following Monday morning. I got a call about 10:00am Monday telling me they were ready to be picked up. Imagine my surprise when I picked them up that evening and was told there was no charge. Will certainly be back for any further eyeglass needs. Thanks!

Bad prescriptions, waste of time and a waste of money.

I loved this place. The receptionists were very helpful in everyway. From scheduling, finding glasses that I like, and dealing with insurance. Also the doc did a great job in making sure he analyzed my eye sight which previous doctor did not do and now have a more complicated problem. I would recommend. Their glasses aint too cheap here but I think its because they have a lot of brand glasses.

I think I have an addiction to glasses. I should have never walked in here –I JUST bought new glasses, but I had to look. Just look. Then I had to buy.
:-)
I like the selection here — more designer frames than your typical eyewear store. Nice selection of traditional/​classic frames and lots of trendy ones too.
Staff is excellent and honest. Lynn in particular (she might be the owner, not sure) She’s awesome at acknowledging people on arrival, even when busy. Makes you feel like it’s worth it to wait, rather than being ignored by a busy staff. I also watched her help a couple of elderly customers. Too often I see salespeople being rude to older folks, rushing them and becoming irritated at their pace — really ticks me off. She was patient, warm and fun with them.
It’s a comfortable feeling place with lots of big mirrors and viewing areas. (Too many optical stores lack this.) They will leave you alone until you want help and then they are awesome and honest.
Only criticism — and this could be said for a lot of eyeglass stores — no pricing on the frames. I don’t like having to ask for every single pair I’m looking at. And with this system one also gets the feeling that the price is a bit of a moving target, which I really don’t like.
Bonus: Coffee café and decent lunch places close by. And a Wild Bird store right next door. Pick up some yummy stuff or a bath for your feathered friends!

I love this place! It takes the anxiety of getting new frames away! Everyone is so helpful! Yesterday I had A problem with one of my frames and Brooke was fast to help me out! In and out in 5 mins! Thank you !

I don’t write many reviews or any at that– but I just loved their customer service! At first I was really sceptical as with most deals bought on Groupon but those fears subsided. I went in on a Saturday and had two pairs of my glasses ready by the following Wednesday! Very helpful, patient and friendly staff.

Went in for an eye exam for eyeglasses which was $ 59. I wanted to purchase glasses that were on sale for $ 99 but after adding all expenses, my total would sum up to around $ 400. It was way out of my budget so I’m sticking to contact lenses which cost about $ 100 online for two boxes. I didn’t imagine glasses to be so expensive.

Love love love this place. .. FANTASTIC customer service. Have been coming to them for about 4 years — and they always astound me with wonderful, immediate care and attention. The lovely ladies at the front lines are knowledgeable, attentive, and kind. They have saved me many times — through embarrassing situations like falling asleep with glasses on and smooshing them. .. Thank you, thank you, thank you. Nothing but the highest of recommendations! Great selection, kind eye doctor, helpful tech/​fixer guy. .. Doesn’t get any better!

I walked in 3 minutes before the store closed, and ran into 3 of the nicest folks in retail.
Bob and the crew set to fixing my titanium frames immediately!
In less than 10 minutes, they bent my custom frames, added an arm, and buffed the lenses. What service! What reasonable prices!
Bring it, lens crafters, Site for sore eyes was the best experience & service imaginable. Keep up the great work!