Quality Tune-Up

I have been coming here for a while, I haven’t been here in a while because I have newer cars now. I would say customer service is good and the owner is very knowledgeable at least more knowledgeable then me. They are always fair and we have to remember all shops are governed by the state of CA so they will all charge about the same price. The thing that I look for especially in mechanic shops is if I can trust or believe what they are telling me and at this shop it is no doubt that I can. I will continue using them for my car needs. Thank You Quality Tune Up for your assistance on keeping me on the road!

Owner Miguel Perez totally blows/​curses away his customers in Spanish behind their back on his fail labor services along with a bag full of excuses to waste money on unnecessary repairs.
I doubt Miguel and his mechanic crew of their ASE mechanic skills.
Stay away from this incompetent repair shop.

Never in my life have I witnessed such incompetence. Run, don’t walk
from this place. I brought an online coupon in for a twenty something dollar
oil change which he said they no longer take. The expiration date was good
for another year by the way. I reluctantly agreed to pay full price for what I
thought was a simple oil change. Apparantely it’s rocket science to them.
Putting the screw back in the oil pan is extremely complicated and so began my
ordeal. They had oil leaking everywhere. They tried to tell me it was a faulty
oil filter. I told them it was you’re faulty employees. I had to tell them to
fix the problem and clean the undercarriage of my truck. This place is run
by absolute morons. Do not let them damage or completely ruin your vehicle.

Awesome service, walked i. A was greeted by Miguel, very friendly mechanic, had my car serviced and fixed right away.

Took my car in for a tune up. Turned out that I needed a valve cover gasket repacement as well. Being as though I DO care about keeping my car in running condition, I had the replacement done ($ 228.18 total for both services).
A day or so later, I noticed a nasty staining on my driveway, (leak), where there had not been one previously. Called the shop, and they couldn’t get me in immediately, but said that they could accomodate me today.
Took the car in today… lo & behold… ANOTHER gasket replacement needed!!!
…backing up a bit, I’m SUPER cynical in regards to car servicing, because I know ZERO about cars, and my experience has been that when I’ve taken my car in for any little preventative service, there is a 100% chance of an «upsell»…
When the shop Manager laid the news on me that I’d need yet ANOTHER replacement, I about lost it, (politely, I hope). I explained that the leaking had not occured until AFTER the servicing, and that I was feeling a little preyed upon. He said that sometimes, when one thing is replaced, that other parts that may be worn can get disturbed, but that he would talk to the owner, because he agreed that a suggestion of replacement of the OTHER gasket should have been recommended during the initial service.
The owner, (Edwin Mancia), did not hesitate to replace the part for me, (gratis), with no ickky attitude or anything, without even discussing any possible charges. I will recommend them to friends and family because I really believe that it was an honest oversight and that the customer service there is really top-​notch.
The cranky woman behind the counter that is referenced in previous reviews is apparently no longer there? Only friendly people there on both of my visits. :)

They do a good car service, but the customer service can we wayyyy better. I walked in a few times, they just stand and stare at you like ‘what do you want?’ Instead of a nice greeting of ‘hello, what can we help you with today?’.
If ALL the employees were more friendly in person, they would have better reviews. Don’t be rude to your customers, if you don’t want them to be rude to you. Just saying.

I would not recommend this place. I took my vehicle in to have the spark plugs replaced. The price seemed reasonable to have that done, it was like $ 79.99 or something around that price. They told me I needed a new distributor cap and that they did not have the cheap one in stock, but that they had one for $ 60+ in stock. I did not know much about cars then, so I decided to get it since I needed one. The guy worked on the spark plugs, and about 45 minutes later, a runner from the auto-​parts store dropped off my distributor cap. Now I assumed they had it in stock at their shop and did not have to order one. Now I don’t believe the auto store they used was out of stock. When I left, the total was about $ 230. I went to my Father-​in-​laws house and told him about the work I had done, he was shocked that they charged me $ 60 for the distributor cap. He took me outside and showed me how easy it was to take off, just a couple of screws, and then you place end of the plug wires on, that’s it! The part only cost about $ 10 – 15 max at the store, so I feel like I got ripped off. I will NEVER give this place my business again. I highly recommend that you search youtube and look at DIY jobs to save money.

The girl at the front counter is always rude. I got my oil changed back in July and it cost $ 30– she wasn’t there that day. Today– she quoted me $ 57?! I asked her why the extreme change in price and she said I must have had a coupon (which I didn’t). She is always unprofessional and seems to hate attractive women. Would never come here again!

Been coming here for 7 years and I have always been treated great. The staff is friendly, professional and very welcoming.

I have been a customer for almost 6 years, the lady at counter service never can remember my face, and give me an eye roll when I remind her that I got special discount as a regular (like $ 3.00 off or something) every time. My last visit the price went up (like 6 – 7 bugs more which consider pretty high compare to those oil change service around the area) and I didn’t know so I asked her is there any price change? To her cold replied «yes, price changed» that’s all. no explanation, no smile, nothing, poor customer services, those guys at the back are all nice, but to her «I don’t care» service after 6 years of repeat customer like me?, I won’t be coming back again.