Pro Line Carpet Maintenance

It was a very negative experience and I don’t want to do business with discriminitive people who judge you based on your physical appearance.

I’ve been to proline manny times over the last 18 years and have always been pleased with their customer service.
And so about 8 months ago I purchased a Pro Chem Everest 650 HP, it’s the best decision I’ve ever made, it runs hot consistent steam, and has a very high recovery rate, so I can do a better clean faster.
The Pro Line team is #1 and so far I have only good things to say about them.

I have been pleased with Pro Line in the past, so I recently purchased a replacement in-​line heater from them. This time the experience left me unsatisfied. 5 months after purchasing the new heater, it sprung a leak. Odd, I thought, recalling that the prior heater worked hard for 6 years without skipping a beat. So I take it in to Pro Line and explain the situation and my frustration and was told that they would take care of it and would look at it that day. Perfect, I thought. I was headed out of town in a few days and would like to avoid the hassle of having my fiancée pick up the repaired heater if I was gone. 3 days later I had heard nothing so I call to check the status; tech not in at the time; was told that they would call back once the tech was in. Still no call that day; oh well, out of town I go. Finally received a message the next day that the heater was fixed and ready for pickup. So my cooperative fiancée goes to pick up the heater, is charged $ 120 for the repair, and told that it appears the valve froze (heater is stored indoors, nor has there been a hard freeze this season) and they believe only a 90 day warranty applies but would call the manufacturer the following week to check. I wait a couple days without a reply and again call to check the status. I was then told they did already call and the warranty is only 90 days, and there was nothing they could, or would be willing, to do other then charge me. OK, I do understand this is a business and you did repair my equipment, for which I am responsible for the cost. But where is this good old fashioned customer service that I spoke so highly of in my first review? I feel cheated, even though technically I have not been. Maybe I set my expectations too high that I would be informed about my repair whenever the status changed. Whatever the reason, this experience has left a bad taste in my mouth that won’t be soon washed away. Until it does, my business will go elsewhere.

Well, I don’t normally write reviews but after reading one of the two already posted I must come to pro-​lines defense. First off, this is a business. Just like an auto repair and supply place there prices for labor are clearly posted in the shop. They are the only game in town and usually very busy. Although on several occasions when my rig has broken down in the field they always put me to the front of the line to get me back out on the job as quickly as possible. Ted and the crew are masters at working on these machines. Secondly, If you buy a used truck mount yes of course there’s potential reliability problems. That’s why they ended up there in the first place! Carpet cleaning is a hot, humid, rusty and corrosion filled process for these machines to go through, so if your not happy with the «broken junk» you just bought you should have bought a new one, yes… Of course the chemicals are expensive too. It seems to me the prices have doubled in the last 5 years? But so has gas and the cost of shipping these products too. When you check out you always get a receipt with full disclosure and prices paid for product and services. I’ve never had a problem in this area, they are honest and forthright in all matters of there business. Even if there were a half dozen competing shops in Sacramento I would still highly recommend Pro Line, Carpet Maintenance and Supply…